Paypro Workforce Management Reviews

“best tool for payroll

Pros

Payroll processing and accrual tracking is so easy. It really simplifies everything and saves a ton of time. I don't have to stress over calculations or spreadsheets anymore. It just handles it all smoothly and accurately.

Cons

Some of the reports generated just don't quite meet my needs. I've had to make some adjustments to get the data I need.

“smooth implementation overall

Pros

The implementation team really worked hard to get us live. We have so many rules and policies but they managed to incorporate them all into our platform. Now that we are up and running the team is always quick to address any issues or questions that pop up.

Cons

We have run into some limitations due to Workforce Ready rules but thankfully team has helped us find workarounds that work for us.

“fantastic interface, reporting, customer support

Pros

Interface and reporting features are fantastic. Susan G. our rep is awesome! She's always there when something comes up and she provides quick, practical solutions. Honestly the software is pretty flexible and it does exactly what we need.

Cons

The timeout feature that logs me off after 15 minutes of inactivity is annoying. It can be frustrating when I'm in the middle of something and get kicked out.

“constant support !

Pros

support from this tool definitely my favorite part. The HRIS team is so responsive...they'll jump on a video call whenever I need them. The payroll team is super quick and the tax team really helped us figure out all the taxes we need to be set up for and keeps us informed about new ones. With employees in 29 states this has really saved my sanity. We used to be with ADP but having a dedicated team for support has been a total game changer. They are not just reliable, they're friendly too!

Cons

constant updates can be confusing sometimes but the support team is always there to get me back on track.

“easy to get started

Pros

The implementation team was a huge help. They answered every question we had quickly which made the whole process a lot easier.

Cons

I don't have any complaints so far....the program is easy to use and the support team is fantastic.

“outstanding customer service and personal training

Pros

Customer service is outstanding. Whenever I need help our reps are right there, no waiting around. They are always ready to assist and really made our training and onboarding experience feel personal. The website is a dream to use...you can make any custom report you want with just a click. Payroll is simple, smooth and quick with little room for mistakes.

Cons

Ongoing training has been a challenge. We have a new HR employee and she's struggled to learn the system. Finding training videos without having to pay for extra sessions has been difficult. Also the security feature of entering a code every 7 days for employees is a bit much. We have employees who don't even have cell phones, so it's pretty inconvenient.

“payroll processing fast and simple

Pros

What I love most about this tool is how fast I can process payroll. It takes me less than half the time it did with our old company. The process is so simple and if anything goes wrong, it's team is always there to help.

Cons

Only downside is that it can be hard to get someone on the phone. However the staff always responds quickly once you reach them.

“great support rep

Pros

My account rep is always so responsive and helpful. I really appreciate how they are always willing to assist whenever I need anything.

Cons

Reports are not very helpful to me so I often end up creating my own. Also a lot of the time our teammates get an error message saying "account information invalid" even though their username and password are correct.

“top notch support

Pros

Everyone's been so helpful and quick to answer my questions. I never feel like I am waiting forever for help.

Cons

The long passwords are problem but I understand it's for security.

“mostly great but needs work

Pros

I really like the feature where I can import the worksheet. Once it's done I can easily check all my totals which is super handy.

Cons

Trying to get the same reports I used to use has been confusing. We are still trying to get used to the new reporting system.

“customer service focus

Pros

Every Customer Service Specialist I've worked with has been amazing. They are always helpful and I never feel like I'm bothering them. The it system makes weekly payroll submissions very easy.

Cons

I honestly can't think of anything negative about it so far. Everything's been great.

“exceptional support team

Pros

Support team is always there when I need them. They're super helpful and really make the whole process smoother.

Cons

Some functions are buggy and could use some improvement.

“stellar reps only

Pros

The reps are always available to help out with any issues. They get back to me quickly whether it's by email or message and they're always so nice. The transition to the new platform was easy because the rep helped me get familiar with it making the whole process smooth.

Cons

I have not found anything that I dislike or want to change yet. Everything's been pretty smooth.

“truly amazing team!

Pros

What stands out most is their knowledge and accuracy. Their professionalism is amazing and the customer service is top-notch.

Cons

There really are not any downsides to using their services. Everything works well.

“Loved their support

Pros

I find the customer service fantastic! The whole team especially Sue is reliable and always goes above and beyond. They are clear with instructions, resolve issues quickly and always make sure checks arrive on time.

Cons

It took me a little time to get used to the aesthetic of it compared to the old it product but now I'm comfortable with it.

“most processes run smoothly

Pros

Almost everything runs pretty smoothly overall. Most processes are aligned which makes everything a lot easier.

Cons

Some features could definitely use some improvement especially when it comes to reporting.

“best tool for small biz

Pros

As a small business with pretty complicated reporting needs we have got under 50 employees spread across ten states and it has been great at creating processes and reports that fit our unique requirements. I'm really impressed that we have dedicated customer service reps, something I have not experienced with other companies especially with our small size. I'm listed as the admin (since I can only pick one category) but I'm also the primary user of the system.

Cons

There are some errors in the reports and changes I need made but UKG has not prioritized them. This is the only time I've noticed a lack of communication and regular updates.

“always there when you need them

Pros

Personal contact and willingness to help have been amazing. they are always ready to assist whenever we need it.

Cons

Honestly I don't really have any downsides. Everything's been going well for us so far.

“highly Professional team

Pros

Very professional! Our rep is always available to help or answer any questions we might have.

Cons

I wish there was an option to go paperless but it did take me a little time to get used to the system.

“very frustrating pto system

Pros

The ability to customize reports is fantastic. There was so much hands-on help when we were getting set up and all of our questions were answered. Even though we only use it for payroll every other week the process is super easy.

Cons

Our PTO accruals still are not set up correctly even after multiple attempts to fix the issues. We've had meetings with the VP of Customer Service but our PTO balances are still off which is really frustrating.

“system failure issues

Pros

Well it is cool that you can change the language settings so employees who don't read or write in English can still understand everything. My account reps are great too.. but that's about it.

Cons

The system is pretty limited compared to other payroll software. Whether I am creating or using existing reports the reports just are not that great.

“one-stop for payroll and benefits

Pros

It's a one-stop shop for payroll and benefits. Everything is 100% paperless and employees can see their total benefits cost on their pay statements with YTD totals included.

Cons

It's not the easiest system to use but the results are worth it in the end.

“team is awesome

Pros

The team is awesome. They are always willing to help no matter what time it is.

Cons

I would not change anything. I am happy with how it's working for us.

“slow TLM module response

Pros

We have individual contacts for each part of it and each of them is an expert in their area.

Cons

Sometimes there's a slow response to requests especially when it comes to the TLM module.

“all Payroll simplified

Pros

All of our payroll needs are met. The system is designed to handle our payroll and much more. The representatives are professional and always so helpful.

Cons

There's no negative to using it as our payroll solution. It's been really solid.

“easy generating reports

Pros

Generating reports and keeping track of time is very easy. It's so simple and efficient.

Cons

The allocation of hours does not always add up to 100%, which can be a bit off.

“software works great

Pros

The software is really user-friendly and interactive.... so it was easy to learn and get started.

Cons

I have been using it for a few months and so far I haven't had any issues.

“top customer service

Pros

The customer service is hands down the best! I've worked with other vendors and platforms in the past, but none of them were as responsive as the it team.

Cons

Don't really dislike anything but like any platform there's always room for improvement. There are some minor quirks with setting up profiles, workflows etc but the team is always quick to help and find a solution.

“Easy Payroll Calculations

Pros

Payroll calculation features are super easy to use. Their partnership with Kronos is a huge bonus. Also, the benefit administration features have great reporting capabilities and keep track of employee benefit selection history.

Cons

Using the software can be awkward. There are a lot of screens and sometimes it's hard to find exactly what I'm looking for.

“love working here

Pros

I love working with my reps on both payroll and timekeeping. They are all easy to talk to, patient and respectful whenever we need help. They are always responsive and consistent.

Cons

It is limited in certain areas like not being able to get a report we need or having issues with timesheets due to the accrual settings limitations.

“essential tool for small business

Pros

We are a small business and we just don't have the time to handle everything internally. Their team is so easy to work with and takes care of a lot for us. We really appreciate that they are experts and always have answers to our questions. I feel really comfortable using them.

Cons

So far the experience has been great. We don't have any complaints at the moment.

“Exceptional customer service provided for our business

Pros

Due to time constraints, managing everything internally becomes challenging. Thankfully, PayPro's staff is incredibly cooperative and handles a significant portion of the workload for us. Their expertise and prompt responses to our queries provide us with peace of mind, and we are highly satisfied with their services.

Cons

So far, my experience with this software has been positive, and I haven't encountered any issues to report.