Paypro Workforce Management Reviews

Pros

Payroll processing and accrual tracking is so easy. It really simplifies everything and saves a ton of time. I don't have to stress over calculations or spreadsheets anymore. It just handles it all smoothly and accurately.

Cons

Some of the reports generated just don't quite meet my needs. I've had to make some adjustments to get the data I need.

Pros

The implementation team really worked hard to get us live. We have so many rules and policies but they managed to incorporate them all into our platform. Now that we are up and running the team is always quick to address any issues or questions that pop up.

Cons

We have run into some limitations due to Workforce Ready rules but thankfully team has helped us find workarounds that work for us.

Pros

Interface and reporting features are fantastic. Susan G. our rep is awesome! She's always there when something comes up and she provides quick, practical solutions. Honestly the software is pretty flexible and it does exactly what we need.

Cons

The timeout feature that logs me off after 15 minutes of inactivity is annoying. It can be frustrating when I'm in the middle of something and get kicked out.

Pros

support from this tool definitely my favorite part. The HRIS team is so responsive...they'll jump on a video call whenever I need them. The payroll team is super quick and the tax team really helped us figure out all the taxes we need to be set up for and keeps us informed about new ones. With employees in 29 states this has really saved my sanity. We used to be with ADP but having a dedicated team for support has been a total game changer. They are not just reliable, they're friendly too!

Cons

constant updates can be confusing sometimes but the support team is always there to get me back on track.

Pros

The implementation team was a huge help. They answered every question we had quickly which made the whole process a lot easier.

Cons

I don't have any complaints so far....the program is easy to use and the support team is fantastic.

Pros

Customer service is outstanding. Whenever I need help our reps are right there, no waiting around. They are always ready to assist and really made our training and onboarding experience feel personal. The website is a dream to use...you can make any custom report you want with just a click. Payroll is simple, smooth and quick with little room for mistakes.

Cons

Ongoing training has been a challenge. We have a new HR employee and she's struggled to learn the system. Finding training videos without having to pay for extra sessions has been difficult. Also the security feature of entering a code every 7 days for employees is a bit much. We have employees who don't even have cell phones, so it's pretty inconvenient.

Pros

What I love most about this tool is how fast I can process payroll. It takes me less than half the time it did with our old company. The process is so simple and if anything goes wrong, it's team is always there to help.

Cons

Only downside is that it can be hard to get someone on the phone. However the staff always responds quickly once you reach them.

Pros

My account rep is always so responsive and helpful. I really appreciate how they are always willing to assist whenever I need anything.

Cons

Reports are not very helpful to me so I often end up creating my own. Also a lot of the time our teammates get an error message saying "account information invalid" even though their username and password are correct.

Pros

Everyone's been so helpful and quick to answer my questions. I never feel like I am waiting forever for help.

Cons

The long passwords are problem but I understand it's for security.

Pros

I really like the feature where I can import the worksheet. Once it's done I can easily check all my totals which is super handy.

Cons

Trying to get the same reports I used to use has been confusing. We are still trying to get used to the new reporting system.

Pros

Every Customer Service Specialist I've worked with has been amazing. They are always helpful and I never feel like I'm bothering them. The it system makes weekly payroll submissions very easy.

Cons

I honestly can't think of anything negative about it so far. Everything's been great.

Pros

Support team is always there when I need them. They're super helpful and really make the whole process smoother.

Cons

Some functions are buggy and could use some improvement.

Pros

The reps are always available to help out with any issues. They get back to me quickly whether it's by email or message and they're always so nice. The transition to the new platform was easy because the rep helped me get familiar with it making the whole process smooth.

Cons

I have not found anything that I dislike or want to change yet. Everything's been pretty smooth.

Pros

What stands out most is their knowledge and accuracy. Their professionalism is amazing and the customer service is top-notch.

Cons

There really are not any downsides to using their services. Everything works well.

Pros

I find the customer service fantastic! The whole team especially Sue is reliable and always goes above and beyond. They are clear with instructions, resolve issues quickly and always make sure checks arrive on time.

Cons

It took me a little time to get used to the aesthetic of it compared to the old it product but now I'm comfortable with it.

Pros

Almost everything runs pretty smoothly overall. Most processes are aligned which makes everything a lot easier.

Cons

Some features could definitely use some improvement especially when it comes to reporting.

Pros

As a small business with pretty complicated reporting needs we have got under 50 employees spread across ten states and it has been great at creating processes and reports that fit our unique requirements. I'm really impressed that we have dedicated customer service reps, something I have not experienced with other companies especially with our small size. I'm listed as the admin (since I can only pick one category) but I'm also the primary user of the system.

Cons

There are some errors in the reports and changes I need made but UKG has not prioritized them. This is the only time I've noticed a lack of communication and regular updates.

Pros

Personal contact and willingness to help have been amazing. they are always ready to assist whenever we need it.

Cons

Honestly I don't really have any downsides. Everything's been going well for us so far.

Pros

Very professional! Our rep is always available to help or answer any questions we might have.

Cons

I wish there was an option to go paperless but it did take me a little time to get used to the system.

Pros

The ability to customize reports is fantastic. There was so much hands-on help when we were getting set up and all of our questions were answered. Even though we only use it for payroll every other week the process is super easy.

Cons

Our PTO accruals still are not set up correctly even after multiple attempts to fix the issues. We've had meetings with the VP of Customer Service but our PTO balances are still off which is really frustrating.