Total 36 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

19%

3

Stars

17%

2

Stars

3%

1

Stars

6%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T
Thomas

Hospitality, N/A employees

Less than a year

5.0

Bespoke Hotels has implemented Planday in 5 hotels. It has been a great success.

Pros

Planday effectively tracks time and attendance simplifies rostering and payroll processing and provides visibility into payroll expenditure.

Cons

Although relatively easy to grasp understanding the system requires management support and focus.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alexander

Not Specified, N/A employees

More than a year

5.0

The smartest and best employee scheduling app, with punch-clock

Pros

Its incredibly easy to use for scheduling and vacation planning. Limiting punchclock access to workplace WiFi or location adds an extra layer of control.

Cons

I hope for future integration of schedules with my iCal Calendar and our webbased cashier app Front Systems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Marta

Wholesale, 51-100 employees

More than a year

2.0

I can't say enough about how much I dislike this product. There are constant issues and glitches.

Pros

The scheduling feature is userfriendly and efficient especially with the availability of templates for frequently used schedules.

Cons

The calculation of union time premiums frequent glitches delayed weekly overtime reports and incorrect time zone adjustments are problematic.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

A
Anonymous

Not Specified, N/A employees

Less than a year

3.0

Good system with a few glitches to befixed

Pros

I appreciate that it operates based on my business location minimizing fraudulent activities which are common with other software.

Cons

Despite its functionalities there are accuracy issues and system glitches but they assured me these will be addressed.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

8

Functionality

6

E
Elizabeth

Retail, 11-50 employees

Less than 6 months

1.0

Not The Right Scheduling Software For Us!

Pros

Setting up this scheduling software for my staff was relatively straightforward initially and it seemed like a good value.

Cons

This software didnt meet our needs as our staff often collaborates and overlaps tasks in the store making it challenging to use. Staff struggle with requesting time off.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

4

M
Michael

Health, Wellness and Fitness, 11-50 employees

Less than a year

5.0

Very user friendly, great organizer, creates easy communication between management and staff.

Pros

The app simplifies scheduling organization and is very userfriendly. Once accustomed to Planday youll feel comfortable. Its customization options allow for easy usage of desired features and filtering out unnecessary ones. Communication between all users from staff to management is easily accessible.

Cons

Planday has no major issues. It would be helpful if staff could input their availability over time rather than selecting each day individually on the calendar.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Fady

Education Management, 1-10 employees

More than a year

5.0

My experience with Planday has been exceptional!

Pros

The standout feature of this software for me is the excellent support. The customer representative has been consistently patient and helpful throughout.

Cons

The occasional server errors are what I like least about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Doris

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

Overall experience has been positive.

Pros

I like how my employees can efficiently inform me of changes or requests via text or email. The realtime updates to schedules and the ability for offsite employees to clock in are convenient. Setting up and using the program is straightforward and the support has always been topnotch. This software significantly improves my ability to manage staff efficiently.

Cons

Editing vacation requests and schedule changes can still be tedious. I hope this will improve with updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Susie

Veterinary, 1-10 employees

Less than 6 months

4.0

Cut our scheduling time in half!

Pros

Its remarkable how everything becomes easy once its set up.

Cons

Some features arent available in my region but Im willing to wait for them.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

10

Functionality

6

KJ
Kevin J

Electrical/Electronic Manufacturing, 1-10 employees

Less than 6 months

5.0

We chose Planday Domestic

Pros

Planday allows scalability with employees and locations with monthly charges based on user numbers. Accessing all features from anywhere via the login console is convenient. The professional graphics and userfriendly system make it easy for staff to adapt.

Cons

Local WiFi is essential to access all features. A longer trial period would have been beneficial for testing and reviewing data before rollout.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M
Mindy

Education Management, 11-50 employees

Less than a year

5.0

Excellent Customer Support

Pros

The flexibility and customization options are what I appreciate.

Cons

Some features arent suitable for the Education model and we dont need certain payroll data fields.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J
Jesse

Medical Practice, 11-50 employees

Less than 6 months

5.0

PlanDay = Free day

Pros

It saves time and streamlines shift changes vacation requests and open shifts management. Putting staff in charge of their schedule management is efficient. The Punch Clock feature is also helpful for managing staff attendance. The customer support is exceptional.

Cons

Staff seeing the schedule in realtime while its being worked on can cause confusion. Ive requested a private area to work on the schedule before publishing it to the staff.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

M
Melissa

Food & Beverages, 11-50 employees

Less than a year

5.0

LoveLoveLove PlanDay!

Pros

Weve searched for an online scheduling tool for years and PlanDay stands out as the first to offer both employee and management views. The customer service surpasses expectations.

Cons

We have two requests Firstly the ability to block employees in advance from future shifts to prevent accidental scheduling conflicts. Secondly as many of our staff are students wed like the capability to block out portions of certain days for classes to avoid scheduling conflicts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Risa

Retail, N/A employees

Less than 6 months

5.0

Superior product and service

Pros

The Planday Free Trialallowed us to explore all features before committing. The skill sets feature facilitates finding suitable staff replacements quickly. The customer service team has been consistently helpful from the outset.

Cons

I have no complaints both the system and customer service are excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Z
Zoey

Not Specified, N/A employees

Less than a year

5.0

Planday all day

Pros

Its userfriendly with ample opportunities for communication among employees.

Cons

We havent encountered any issues with this platform and its a significant improvement from our previous platforms.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

S
Sebastian

Photography, N/A employees

Free Trial

3.0

Very well made app

Pros

The ability to choose shifts is a convenient feature.

Cons

Its a bit confusing navigating between the front page and the shift plan page to choose shifts. Initially I thought I had to select shifts from the shift plan page but I found it easier on the front page despite having less visual information.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

8

Functionality

6