PrimePay Reviews

“manages payroll well

Pros

Really appreciate how this handles all the payroll processing online. It works great for any size business. The online portal makes it super convenient to update employee records and pull reports whenever I need them. What I love most is that they take care of all the tax filings so I can focus on actually running my business instead of worrying about tax regulations.

Cons

Hard to find any real downsides after using this for over two decades. The team is always there when I need them and fixes things quickly.

“keeps our organization compliant

Pros

The automation features really help me save time and it keeps our organization compliant without any hassle. I find the system efficient and cost-effective while simplifying everything for HR operations.

Cons

Poor customer service availability outside normal work hours. You're basically stuck if something goes wrong evenings or weekends.

“My payroll specialist is the reason I stick to PrimePay

Pros

My payroll specialist is very cooperative. Honestly she's one of the main reasons I stick with this service. Whenever something needs attention, she genuinely cares and makes sure we get what we need. She starts early in the morning and gets our payroll processed efficiently and ahead of schedule which we really appreciate. The way she treATs us as clients is outstanding.

Cons

The quarterly reports take way too long to complete and become available which really puts us behind in our accounting processes. As a company, we'd prefer to wrap up our quarterlies much sooner. Another issue is that we no longer have UPs as a delivery option,which is frustrating since we used to rely on that service.

“excellent team

Pros

They take care of all the payroll headaches for us. When I reach out the response is quick and always professional.

Cons

I honestly can't think of anything negative to say about this platform!

“imple to understand reports

Pros

Customer support has been outstanding and I really appreciate how simple the reports are to understand.

Cons

sometimes checks go missing and the amounts shown can be incorrect

“Good support makes this tool my top choice

Pros

I found the portal really convenient to pick up and using it day-to-day has not been difficult. What really sets this apart though is the support team, there's always someone available when I need help with questions or payroll adjustments. Honestly can't imagine switching to anything else at this point.

Cons

Can't think of any real downsides. Everything runs smoothly and the accuracy is spot-on.

“friendly support and good system

Pros

In my experience it is a very user friendly system. Whenever I run into something confusing, their customer support team is absolutely wonderful. They're so friendly and helpful that calling them feels like chatting with a close friend who genuinely cares. It might sound a bit dramatic but I'd honestly be devastated if this company ever disappeared. They're doing such an excellent job!

Cons

I guess if I really had to nitpick, I'd say the fees could be lower. But honestly that's not even fair to complain about since what they charge is totally reasonable and we're really happy with the service.

“Reasonable price tag

Pros

Pricing is really reasonable and it makes handling our payroll so much simpler.

Cons

Don't have much negative feedback to share about this platform. It's been pretty solid overall.

“easy to handle tool with lovely staff

Pros

I love their support staff. The portal feels easy to handle once you get the hang of it.

Cons

I haven't found any real issues with it so far.

“makes tax season manageable for us

Pros

I would say it is not complicated to use. Running payroll feels effortless and getting new hires set up in the system happens quickly. Staff can access their pay information without any hassle. Tax season becomes much more manageable since it automatically sends out 1099s and puts together comprehensive tax packages with everything you need. The support team is really helpful when issues come up.

Cons

Finding certain information can be tricky sometimes and when I need help, the support team is really helpful. However there's usually a long wait when calling and emails take a couple days to get responses.

“satisfied with the service

Pros

Appreciate having all the tools I need for payroll processing right at my fingertips. The customer service team is accessible and always ready to help when I need it. The solutions I get make my job significantly easier and I'm genuinely satisfied with how everything works together.

Cons

I can't think of any real issues with it.

“no other system comes close in terms of ease of use

Pros

The interface here is really easy to pick up but it's still powerful enough to handle everything we need. I've tried other platforms before and they just don't come close in terms of user-friendliness.

Cons

Had an issue where some payroll categories weren't showing up on the pay stubs but customer service fixed it right away with just one call.

“can rehire without going through onboarding process

Pros

Really simple to get around the platform and the onboarding process was smooth. Having a dedicated customer service rep for my accounts makes everything so much easier. Pulling reports is simple and I love that I can rehire people without going through the whole onboarding process again.

Cons

Made a few errors along the way. Certain reports are hard to locate without reaching out for help. Takes several days to find out if someone on the team didn't get their paycheck. Support isn't available on weekends or after hours.

“clean and logical interface

Pros

The user experience is really fun and easy. The interface makes sense. And the customer support team never disappoints.

Cons

The checkboxes can be pretty tiny and I sometimes miss them when I'm trying to click

“Development team needs improvements

Pros

I like how it maintains familiar functionality while making only minor updates from the versions I'm already comfortable with.

Cons

Development team is really hard to reach and doesn't take responsibility for anything. They never follow through on issues either.

“knowledgeable rep helped us understand everything

Pros

Love how friendly and knowledgeable Jared was during our meeting. He explained everything clearly without going overboard with details which I found perfect. Looking forward to getting started with the new self-service payroll setup.

Cons

The payroll support team appears to be short-staffed with frequent turnover, making it difficult to know who your main contact is.

“amazing help from Rebecca

Pros

Rebecca has been absolutely amazing to work with and makes all the difference in my experience with this service.

Cons

Getting the development team to address accrual issues has been a real headache. Their response time is frustratingly slow.

“well-versed with state specific regulations

Pros

I really appreciate how well-versed they are with payroll regulations specific to my state plus having a dedicated customer service representative makes everything so much smoother.

Cons

I'd say my biggest complaint is that it took way too long to get to this point. We struggled for months before things finally clicked into place.

“Exceptional team always available to help

Pros

Customer support is exceptional. Whenever I need help I can just pick up the phone and get assistance right away.

Cons

The old dashboard wasn't great but they've updated it and the new version is much improved.

“fast onboarding but employee portal not good

Pros

setting up new employees is so easy. I can get them in the system quickly without jumping through a bunch of hoops. With our high turnover rate, this organized process is a real lifesaver since I need to onboard people fast.

Cons

Updates don't always make business sense. They switched how you update pay amounts. The new system is outdated and hard to understand. Plus the employee portal is pretty unfriendly and none of our staff actually uses it.