PrimePay Software

PrimePay

182 Review(s)

Overview

PrimePay software offers comprehensive payroll solutions. It provides automated, compliant payroll processing with employee self-service capabilities. The software's key advantages include seamless integration, simplified compliance, and enhanced employee experience. Despite the software’s limited customization, its robust reporting and analytics capabilities allow businesses to gain valuable insights into their workforce.

Overall Rating

Based on 182 users reviews

4.3

Rating Distribution

Positive

86%

Neutral

7%

Negative

8%

Starting Price

Custom Pricing

PrimePay Specifications

Employee Information Management

Recruitment and Applicant Tracking

Performance Management

Attendance and Time Tracking

View All Specifications

What Is PrimePay?

PrimePay is a comprehensive Human Capital Management (HCM) software platform tailored for small to mid-sized businesses. As a payroll and client experience leader, PrimePay offers an automated, compliant, and employee-centric solution, integrating seamlessly with time-tracking tools and HR modules to provide a scalable, adaptable platform that addresses common payroll challenges and empowers businesses to focus on core operations.

It's designed to be user-friendly, with an intuitive interface that requires minimal training.

What Is PrimePay Software For?

One of the best capabilities of their payroll software is the on-demand pay feature. PrimePay employees can access their earned wages as soon as they clock out rather than waiting until the next payday. 

This on-demand pay functionality gives employees greater financial flexibility and control, which can increase employee satisfaction and retention. PrimePay's on-demand pay sets it apart as a more employee-centric payroll solution that caters to the modern workforce's desire for more immediate access to their earnings.

How Much Does PrimePay Cost?

PrimePay uses a pay-per-employee-per-month (PEPM) pricing model, with costs ranging from $19 to $25/user/month. The basic package will include all of its core features, with no need to pay extra for said features. Pricing varies based on employee count, with businesses exceeding 150 employees eligible for a custom quote.

Request customized PrimePay pricing now.

What are the Benefits of PrimePay?

Using PrimePay offers several key benefits for small and mid-sized businesses:

Streamline HR & Payroll Management

PrimePay helps automates complex payroll tasks, helping reduce the administrative burden substantially. This therefore allows businesses to invest their time in growing their organizations. The Built-in auditing tools and automatic tax calculations ensure payroll accuracy and reduce errors

Comprehensive Features

PrimePay works as an all-in-one SMB management system that caters to all administrative tasks for you. With its self-service features, employees can access pay stubs, tax forms, and benefits information independently. We especially loved the analytics section as it provides instant insights into labor costs, overtime, and other key metrics for data-driven decisions.

Compliance and Risk Reduction

Automated compliance tracking minimizes the risk of penalties and errors, with PrimePay able to handle federal, state, and local tax filings and payments on behalf of clients. The system stays up to date with all regulation changes so that nothing is left to chance

Flexibility and Scalability

PrimePay is easily scalable for businesses that have over 2000 employees, allowing for growth and stability. It seamlessly integrates with various HR, accounting, and timekeeping software allowing you to increase productivity and keep your core systems in place all at the same time.

Enhanced Employee Experience

PrimePay now offers employees training courses, along with its partner cloud-based application which can be accessed from anywhere giving your employees more experience in managing their elements. They've helped streamline the hiring and onboarding processes to help your HR department thrive in the short and long term. 

You can also schedule a free PrimePay demo to learn more about its functions

Who Is PrimePay Software For?

It caters to the following sectors:

  • Food service
  • Retail
  • Manufacturing
  • Healthcare
  • Non-profits

Is PrimePay Right For You?

Are you a small or midsize business struggling with the complexities of payroll, HR, and workforce management? PrimePay software could be the comprehensive solution you need. The software is equipped with advanced security measures, including data encryption, access controls, and regular backups, giving you peace of mind that your sensitive information is protected.

If you are still trying to decide whether PrimePay software is the ideal platform for your requirements, contact us at (661) 384-7070, and we will help you make a well-informed decision.

PrimePay Features

The PrimePay Payroll Software is an automated solution that will make your HR complexity disappear and streamline the payroll process. It offers features such as employee self-service capabilities, which allow employees to access and manage their payroll information.

See How It Works

PrimePay's comprehensive HR software solution is committed to cater the needs of small and medium-sized businesses. It offers custom reports and features, including employee self-service, benefits administration, time and attendance tracking through the web clock, position management, performance management, applicant tracking, and learning management.

See How It Works

The platform provides a user-friendly primepay employee portal, allowing employees to access and manage their personal information, such as contact details, payroll and time-off requests. This feature empowers employees, reduces the workload on the HR team, and promotes better communication and transparency within the organization.

See How It Works

The Benefits Administration module helps businesses manage their employee benefits programs more efficiently without too many links. It allows HR teams to easily enroll employees, track benefit elections, and generate reports on benefit utilization. This feature aims to replace compliance worries like relevant laws and regulations while also providing valuable insights to help businesses optimize their benefits offerings.

See How It Works

The web clock's time and attendance feature enables businesses to streamline their workforce management. Employees can clock in and out using time clock or mobile app, and the system automatically logs them in without manual work.

See How It Works

Pros And Cons of PrimePay

Pros

  • Automated complex calculations and tax changes

  • Excellent customer service and support

  • Tailored training and onboarding

  • Reliable payroll and HR support

Cons

  • Integration dependencies can be troublesome

  • The initial setup is complex, according to some users

PrimePay Pricing

Disclaimer: The pricing details were last updated on Sep 05, 2025 from the vendor's website. Please contact us for a tailored pricing list.

PrimePay Reviews

Total 182 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

23%

3

Stars

5%

2

Stars

1%

1

Stars

8%

Share your experience

A

Ann

Retail, 1-10 employees

Less than a year

5.0
August 2025

Helped keep my fees down

Pros

They collaborated with me to keep my processing fees down. In the past I have only used my payroll provider for the basics and nothing more.

Cons

Being with them for less than a year makes it tough to pick a downside. However my monthly payroll charges were higher than the quote I received which happened twice even after it was fixed. It seems like there might be a recurring system glitch that needs attention.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Leslie

Aviation & Aerospace, 101-500 employees

Less than a year

5.0
August 2025

fantastic setup with a great consultant

Pros

We just finished setting up a new benefits program for Open Enrollment using PrimePay and the whole process was fantastic. Our consultant was amazing too. His deep understanding of the system and benefit plans made me feel confident at every stage. He was always punctual, communicated everything clearly and was available whenever I had a question. On top of being a real professional, he was also friendly and easy to talk to. In short I would definitely recommend him to anyone and hope to work with him again.

Cons

One thing that could be better is the clarity around their branding. The way PrimePay and SyncHR are presented can be a little confusing making it hard to tell them apart or understand what each one does. So a clearer and more consistent brand message would really help.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

P

Pallavi

Education Management, 51-100 employees

Less than 6 months

5.0
August 2025

A knowledgeable and fast team

Pros

The team is incredibly knowledgeable and solves issues fast. They are always willing to hop on a call and work together with us to make sure we have a great experience.

Cons

Honestly there is nothing to complain about. Every interaction with the team has been a positive experience for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Yes, it offers an API.

It supports English Language.

Primepay software has not disclosed its third-party integrations.

Yes, it supports mobile devices.

Primepay offers six types of plans. Get a personalized Primepay cost based on your organization's requirements.

The typical users of the software are retail, healthcare, and manufacturing.

Primepay software offers customer support through phone, email, and chat.

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