PrimePay Reviews

“appreciate the incredible support

Pros

Ther support team is incredible. I always have someone available to answer my questions and walk me through processes whenever I need help.

Cons

I honestly can't think of anything negative to say. Everything works exactly as I need it to.

“gives me control over payroll

Pros

I can handle as much or as little of the payroll processing myself which gives me great flexibility in how involved I want to be with the process.

Cons

support response times can be pretty slow when you reach out via email for help

“Team always willing to help

Pros

support team is very well trained. They are willing to help me whenever I reach out.

Cons

Don't have a local representative in our area but honestly we haven't really needed one

“customer support is lacking

Pros

Easy access to all my info is really convenient

Cons

The support staff doesn't seem to know much when I reach out for help.

“Ideal for smaller companies

Pros

I appreciate how this empowers smaller companies. It's dependable, looks professional and doesn't require a steep learning curve to get started.

Cons

system's effectiveness really depends on the quality of data you feed into it.

“BambooHR integration needed

Pros

Easy to use and get what I need! With just a couple clicks, I can pull everything into documents or visual charts that make sense.

Cons

The only thing I'd change is adding BambooHR integration since that's what we're currently using for HR stuff.

“support team solves all our problems

Pros

The support team is very responsive and really knows how to solve problems effectively. They're always willing to go the extra mile when I need help with business-related requests.

Cons

The reporting system doesn't let me see all our companies with different tax IDs in one consolidated view, which makes it harder to get a complete picture of our operations.

“Broad set of features

Pros

I like how convenient this is to learn and the wide range of features it offers.

Cons

Occasionally run into issues where some features stop working, maybe once or twice a month. The good news is that support usually gets things back up and running pretty fast.

“pretty basic app and portal

Pros

I find this platform quite user-friendly. Having a mobile app is a nice touch. The communication options give me plenty of customization plus those email reminders for deposits and updates come through regularly. Whenever I've reached out to customer service, the team has been quick to respond and genuinely helpful. Replacing my lost HsA card was hassle-free with no complications and the transaction logs along with searchable catalogs make tracking my spending and reimbursements very easy.

Cons

Web portal and mobile app are pretty basic and dont really have the depth I need. I've struggled to find things like beneficiary forms and even something as simple as getting in touch with the HsA administrator turns into a frustrating ordeal. While it's easy enough to navigate, the functionality just isn't there.

“simple software with nice features

Pros

It's a very simple software and it simplifies our payroll process.

Cons

Time Clock Calculator isn't my favorite. That feature definitely needs some work.

“tricky reporting feature with slow updates

Pros

Onboarding process was not complicated. The time tracking feature is also cool.

Cons

Reporting area is pretty confusing to handle. The database updates are painfully slow and sometimes it takes up to 90 days for information to show up correctly in reports for a given time period.

“LMs missing

Pros

The automated retroactive change processing is fantastic and everything runs completely on its own without any manual work needed. Their customer service team has been really helpful too.

Cons

The lack of an LMs system is disappointing and there's no succession planning module either which limits our training and development capabilities.

“fan of their activism

Pros

I love how they back Veterans and champion various causes.

Cons

The platform can be a bit sluggish at times

“easily accessible features

Pros

It is easy to get the hang of. Everything feels logical, making it simple to access features and submit requests when needed.

Cons

Really can't think of any negatives as everything functions smoothly and does what I need it to do.

“complex interface makes it hard to move around

Pros

I found it really convenient for tracking my hours and checking pay stubs whenever I needed them. The system handled all our HR stuff pretty well including benefits, payroll, you name it. Made logging time convenient and accessing my payment info was not hard.

Cons

Interface isn't very friendly and I find myself getting lost trying to move around the system.

“everything we need in one place

Pros

Having all the forms and reports centralized in one location is such a bonus. The employee tracking capabilities work really well for our needs. It functions as a solid HR tool that covers most of what we need. Being able to access monthly, quarterly and yearly reports from the same dashboard saves me tons of time.

Cons

The system could definitely be faster. It feels slow at times