PrimePay Reviews

“Simple to navigate overall

Pros

Navigating the system is simple and all the information packets are well-organized and easy to read.

Cons

Umm the service is not local so making a connection and reaching a real person is difficult.

“always ready to assist us

Pros

We have been using PrimePay for at least 17 years now. They are always ready to assist whenever we need it and I'd recommend them highly.

Cons

One thing I noticed is that you sometimes have to wait on hold but that is pretty standard for any support line.

“Prompt callbacks now but year-end was a disaster

Pros

The callbacks about payroll were very prompt but after the issues we had at year-end.

Cons

Well the year-end situation was a disaster. I would call for payroll between 9:30 and 10:00 am but would not get a callback until the afternoon. That's a problem with my part-time schedule as they often called when I was about to leave for the day.

“short wait times and quick help

Pros

I like that the wait time to speak to a representative is always short. Whenever I ask a question, I get the help I need right away.

Cons

The only con is my own lack of experience! I am figuring things out as I go.

“My views on PrimePay

Pros

I used to like it when I only had to deal with one person.

Cons

Now, I have to deal with multiple people, and the software often get things wrong.

“Office Manager

Pros

Submitting payroll involves only a few steps. Also I find the payroll reminders helpful and generating reports is also a simple task.

Cons

It is difficult to reach the right customer service representative.

“Office Manager

Pros

With your online payroll system, I can handle submissions myself. This option is fantastic because it ensures everything is just as I need it.

Cons

It takes forever to get in touch with a rep. The phone wait times are too long!

“The Center for Facial Plastic Surgery

Pros

I value how efficiently I can create payroll online.

Cons

It took me some time to get used to it. I feel like the final product is not clear before I submit payroll.

“Joongangilbo USA, INC. Review

Pros

What I liked most about PrimePay was their quick responses.

Cons

There are certain actions, like changing tax exemptions, that we cannot modify ourselves, so we have to call customer support.

“The Best of Payroll Companies

Pros

I have worked with our Payroll Support Manager for years and her responsiveness has always been excellent.

Cons

I cannot think of anything specific as I am very satisfied with the level of customer service.

“Excellent Payroll Services with Exceptional Customer Support

Pros

The customer support team at PrimePay is exceptional. Whenever I have had questions or needed help, their representatives have been responsive, knowledgeable and incredibly helpful. They consistently go the extra mile to resolve any issues quickly.

Cons

I have been using PrimePay Payroll Company for two months and am thoroughly impressed with their services. As a small business bookkeeper, managing payroll can be daunting but PrimePay has made the process seamless and efficient.

“Avoid at all cost

Pros

Nothing good to mention!

Cons

I have been trying to cancel my service with PrimePay since June 10, 2024. Despite numerous emails and phone calls, the issue remains unresolved. We are still being contacted by billing, and our Q2 taxes were filed, which has added extra work for us and the new payroll provider. I used to love PrimePay, but the unmanageable wait times have led to our dissatisfaction. We were loyal customers for a long time, and now we are very unhappy with the service.

“Overall Very Happy with PrimePay

Pros

PrimePay is user-friendly, and we have received good assistance when reaching out to their support.

Cons

Sometimes, the system takes a while to load and the wait times for support can be quite long.

“Customer Service Manager-Jose Carcamo

Pros

Our new customer service manager, Jose Carcamo is excellent at checking in on how things are going and whether we need anything.

Cons

Since our new account representative, Jose Carcamo, joined us customer service has seen significant improvement. So no complaints to mention for now!

“thoughts and statements

Pros

It is easy to use and reliable with helpful reminders and practical use.

Cons

I miss having a personal representative but the reminders are very helpful.

“Prime pay review

Pros

The system is easy to use and contacting them is not a problem.

Cons

I cannot think of anything at the moment.

“Great Payroll System for Small Companies

Pros

The software is user-friendly and the support is excellent.

Cons

Nothing really stands out as problematic.

“REVIEW OF SERVICES

Pros

We really like the reporting feature also it is easy to access.

Cons

Customer service is very hard to reach and slow. We have been on hold for over an hour at times waiting for a rep. Emails requesting help often result in waiting several days, sometimes over a week or even a month.

“Payroll Company Review

Pros

I like that I always receive a prompt response. Moreover everyone I have interacted with has been very helpful and pleasant.

Cons

I cannot identify anything I like least about PrimePay.

“PrimePay has exactly what we need!

Pros

I love how easy it is to use the online portal. My requests are always addressed promptly and the reports available are helpful. I am extremely satisfied with the service.

Cons

Occasionally, it might be challenging to get in touch with a live representative.