Qualtrics Reviews

“Simplifies gathering information and saves time

Pros

This platform really simplifies the entire process of gathering information.. everything is organized, accessible, and simple. It's cut down significantly on the time I used to spend on tedious data collection tasks freeing me up to focus on analysis and action instead of just chasing down details. It's one of those tools that quietly makes your workday much more efficient.

Cons

The service is quite pricey as they charge high fees for data collection so using it ends up being expensive for me.

“Most user-friendly with outstanding support

Pros

Back when I was at my first organization I used this tool and found it by far the most user-friendly platform. Like even when we ran into issues the customer support was outstanding. Also it was easy to roll out across the whole organization, packed with more features than alternatives, integrated smoothly with various in-house tools and I ended up using it daily.

Cons

Only drawback I've noticed is that it has a lot of functions so it is difficult to teach or explain to someone else without investing significant time.

“Easy to use with great themes and service

Pros

The interface is easy to use. It groups employee comments into key themes without compromising anonymity, even for small teams. I also liked the current methods such as the time-bound intent to stay questions. The professional services were great too as they helped us move quickly and provided valuable insights for our executive team.

Cons

I was disappointed when my favorite account team was replaced but the new team has been really amazing and supportive.

“locked dashboard elements frustrate us

Pros

I really liked having direct access to the raw data so I could break it up and send specific sections to different department heads.

Cons

Working in higher education we follow a strict style guide. But some dashboard elements could not be changed which was frustrating. Plus a few specific dashboard items were locked and did not match our branding so we had to request special permission. This was especially annoying because dashboard printouts go to executives and senior leadership. Getting those uneditable pieces to meet our standards became an extra, time-consuming step.

“Useful benchmarks and clear visual dashboard

Pros

The benchmarks that let me compare my organization's results against others in the same industry is incredibly useful. Plus the dashboard gives a clear visual view of the outcomes which helps me spot recurring themes and keep the data organized.

Cons

For me there is a lot to absorb with every survey and it can feel somewhat complicated for people new to the tool.

“offers training and easy to use tools

Pros

Working with Preston Donohoo from Red Pepper was excellent. He provided detailed, high-quality training and exceptional support, ensuring our rollout went smoothly. We find the Qualtrics engagement survey and 360 feedback tools easy to use and appreciate the deep data analysis. I strongly recommend Qualtrics to other organizations.

Cons

It is not easy to view results for multiple areas at the same time.

“Excellent for collecting and acting on feedback

Pros

Honestly it is excellent for collecting information and then digging deeper to produce actionable feedback. I also like having real-time sentiment insights because they make it much easier for me to base choices on hard data. Plus I find the interface very user-friendly as the team can easily keep an eye on things and put changes into practice without much of a trouble. And I think it increases engagement.

Cons

The feature-rich platform was quite overwhelming at first especially for newcomers or anyone with very little background in design or data analysis. Also the price feels somewhat high for smaller organizations which may view the cost as unfair and it can hinder adoption early on.

“Basically just a survey tool

Pros

It's basically just a survey programming tool and I cannot really say there's anything about it that I genuinely like the most.

Cons

I have run into situations where we cannot implement many validation methods and there are a lot of limitations in this tool that restrict what we can do.

“top surveys and easy to set up

Pros

The surveys it runs, the feedback it gathers and the subsequent analysis are genuinely excellent. Also it's very easy to set up and use, providing a practical solution that supports managing and adjusting staff well.

Cons

Personally I consider it an indispensable internal staff analysis tool that allows me to actively identify development, improvement and culling areas. It's a valuable resource to use during recruitment so no cons to share.

“Monitor team feedback for engagement

Pros

One thing I like is that I can monitor my team's feedback to gain a clearer sense of overall team engagement and workplace morale.

Cons

It does not offer the advanced tools needed to score employee feedback using custom weighted scales and similar criteria.

“Good but comes with a minor learning curve

Pros

What I like is that it offers a very clean and user friendly user interface which makes learning to operate the tool pretty simple.

Cons

There's a minor learning curve but after I become accustomed to the interface, it's pretty easy to use.

“Provides constructive feedback

Pros

Using Qualtrics Employee Experience lets me provide my team with constructive, motivating feedback that really supports their growth. It also makes it far easier for me to compile and share the overall story of our work and accomplishments throughout the entire year.

Cons

I do consider it a valuable tool but sometimes I feel like my emotions and viewpoints are reduced to cold statistics, getting lost in the flood of responses.

“Fan of simplicity and all in one management

Pros

I am a fan of its simplicity and easy to navigate interface. Also it is really amazing that our whole workflow and all of our data can be organized and managed directly inside this software.

Cons

One downside I have noticed is that the design feels a bit restrictive and I'd like to see more customization options added over time. Also I noticed that exporting or integrating data into external systems like SAP can become quite complicated.

“Leaders can respond in real time

Pros

The main thing I like is that it lets leaders and HR managers respond in real time by pinpointing the factors that drive experience.

Cons

Honestly I cannot think of anything I dislike about this platform at all.

“offers privacy and visualization options

Pros

The level of privacy it provides to both respondents and survey designers is excellent. I also like how you can visualize results as images or export the data into an Excel chart for deeper analysis.

Cons

I cannot really point to anything specific that bothers me about this tool. Like I have never had any reason to question whether a survey will run correctly and efficiently.

“provide visibility and private comments

Pros

What I really like about it is the obvious visibility it provides and I also enjoy that I can post comments and when needed, mark them as private in certain situations.

Cons

The Development section could use some work and is the area that most needs improvement in my experience.

“Easy to use with real-time predictive behavior

Pros

It is easy to set up and use. Plus it provides real-time predictive behavior and timely responses. I have also noticed it integrates smoothly with other employee-experience tools, boosting performance and engagement as a complete employee experience platform. Customer support is dependable too and it offers in-depth analytics. Moreover I can access it on mobile or desktop and creating surveys is very simple.

Cons

To be honest I have not come across any kind of setbacks so far while using this product.

“Very easy to use with no training needed

Pros

Personally, I find this product very easy to use and didn't need any kind of training to get up and running. It gives me real-time responses and monitoring and I can use it on both Android devices and my desktop. Their customer support is also helpful and responsive.

Cons

Overall I am satisfied with the product's quality. So yes I honestly do not have any complaints about it.

“configurable for different touchpoint flows

Pros

I really like how configurable the platform is for handling different employee touchpoint flows because that flexibility makes it much easier for me to engage with cross-functional roles.

Cons

the pricing feels a little high compared to other vendors in the market so I wish it were more competitively priced.

“Working well and customizable for different teams

Pros

To be honest we hadn't tried any other employee engagement tools. For this use case, we chose Qualtrics and it's been working well so far. We can customize the experience for different teams and easily monitor staff performance. It also makes collecting feedback from remote team members pretty easy. The user interface is also clean and simple and overall we really like it.

Cons

When I first started using it I found some of the features a bit confusing and getting everything configured was not easy. It took us close to a month to fully set up the use cases we needed which felt longer than expected. On top of that the cost is pretty high and won't fit the budget of every business.