Sage People Reviews

“Well organized and tidy interface

Pros

The interface is so clean and well-organized! Having my entire history and all my documents easy to find in one place saves me time and keeps everything perfectly structured

Cons

The website URL looks a bit odd and finding the right page for payroll can be confusing.

“Helpful Support community

Pros

Support community here is very cooperative. It is easy to use and there are so many features that can be customized to fit exactly what you need. My customer success rep Caroline Ashlee has been very considerate and I've gotten amazing help from the leadership team too. Michael Eaton, Maria Alonso and Gregg have all been incredibly helpful whenever I've reached out.

Cons

Haven't run into any problems so far

“solid reporting and updated employee records

Pros

It has solid reporting features and keeping employee records updated is not complicated at all. The API sync with our active directory works great.

Cons

Navigation can be tricky in some admin areas. It's not always clear how to make the changes you are looking for, though it has improved over time.

“Wide variety of useful modules

Pros

The variety of modules really enhances how my colleagues experience the platform across our entire business, especially with everything being digital-first and self-service focused. What I appreciate most is the detailed resources and materials covering set up and other processes. It means we can often handle changes and system updates independently without always needing support.

Cons

We have had a great experience with it so far.

“complete HR solution

Pros

I really appreciate having everything centralized in one platform. Creating reports is simple and being able to transfer them to dashboards gives me excellent visual insights into our operations.

Cons

Setting up new features feels unnecessarily complicated. You have to jump through multiple hoops to get things done. Some limitations are frustrating like pulse surveys being capped at just 10 questions when you need more flexibility for customization.

“Quick support and userfriendly interface

Pros

Its not difficult to move around in it and the daily info I need is right where I expect it. The ability to log into other user accounts for troubleshooting is handy when issues come up. Support responds quickly and actually helps solve problems rather than just giving generic answers.

Cons

Finding the more complex features like absence accruals can be pretty frustrating, they're not user-friendly at all and I often struggle to locate them in the system.

“professional staff with effective solutions

Pros

Love how responsive my account manager Euan is, he's really professional and always walks me through any questions I have, consistently coming up with effective solutions.

Cons

We've noticed the system can be somewhat inconsistent, with certain features or layouts changing unexpectedly. Greater stability would help it better suit our business requirements.

“easy to learn but pretty basic for its price

Pros

I picked it up quickly and it lets me create reports that were impossible to generate before.

Cons

The platform handles essential functions well enough but I've noticed there are other options out there that offer significantly more features for around the same price point. It feels pretty limited compared to what else is available.

“Slow upload speed

Pros

The modules are really well customized and support our business processes well.

Cons

The upload speeds are pretty sluggish and there's noticeable lag whenever I make any changes to the system.

“Customer care stands out for me

Pros

Whats stands out for me is their customer care. Having a dedicated manager who actually understands our business goals makes all the difference. They've developed a solid grasp of what we're trying to accomplish so we can keep improving and growing with the system.

Cons

Some features aren't entirely easy to use and make tracking employment changes a bit hard. Thankfully, there are usually workarounds to get around these issues.

“thorough support makes all the difference

Pros

Heather's support has made such a difference in how we handle our daily tasks. She responds quickly whenever we need assistance and is thorough in her approach. What I really appreciate is how proactive she is, she anticipates issues before they become problems. We're excited to continue our partnership with her moving forward.

Cons

Nothing comes to mind that bothers me about our current setup.

“Top notch training material

Pros

I've found this system very simple to use. The training materials and user guides are top-notch, they make learning everything much smoother. Whenever problems come up, my Customer Success Manager responds quickly and offers solid advice for any business challenges we face. The Support Team handles technical questions amazingly well too, with fast response times and plenty of patience when I'm confused about something. It's reassuring to know help is always there when I need it.

Cons

Making changes can be pretty technical since this is such a large platform. It's a bit complex at start, though I have to say the support team and customer success manager are really helpful when issues come up.

“smooth integration with our payroll system

Pros

Works well with our current payroll system

Cons

The custom reporting options are pretty limited which is annoying when you need specific data insights. Also, the per-employee pricing structure feels quite expensive especially for larger organizations where costs can really add up quickly.

“allows remote access

Pros

I can access this remotely and the interface is really user-friendly, which puts it ahead of competitors. HR tasks are handled without any complications.

Cons

umm the security verification takes forever which gets annoying when you're trying to get work done quickly. Password updates are especially frustrating since the whole process drags on way too long and slows me down.

“Great payroll feature

Pros

The payroll feature works really well and I can access it from anywhere, which makes my workflow much more efficient.

Cons

At times it runs too slow and freezes up on me