Shiftboard Reviews

Pros

The software allows for quick and accurate editing.

Cons

Some features within the app are more challenging to locate and utilize.

Pros

Letting our staff sign in and handle updates to their own profiles has seriously reduced the administrative load on our team.

Cons

Even though the system is customizable, there are still a few areas we can't modify. Still, given the price, it remains a solid overall solution.

Pros

I really enjoy how updates roll out instantly to everyone in the system so people can see available work right away without waiting for anything to refresh.

Cons

Would be even better if there were a easy way to filter out or seed duplicate lists,like duplicate clients, users or locations.

Pros

Shiftboard's visibility is a standout for me. It's really clear who's on shift and exactly when they're scheduled to be there. I also appreciate being able to switch between different display styles, like moving from list view to hour, day or week views, depending on how I need to check things.

Cons

One annoyance is that Shiftboard tends to sign you out pretty frequently which gets frustrating during longer days when you're actively tracking agents. Another issue, if an agent picks up a shift, the schedule doesn't automatically refresh for updates within a short time window. In practice, I often have to manually refresh the page to see real-time changes and that can interrupt what I'm doing and even reset my current view while I'm trying to monitor timing adjustments.

Pros

It lets us keep more than 500 workers in one system and it creates separate accounts so they can sign in and update their own details. That really cuts down the effort we used to spend chasing profile updates. The shift requests workflow is also a big win, workers can apply for shifts and the approvals are handled in the system which avoids the mismatches and confusion we ran into before when everything was confirmed through basic email. Support has been fast to respond and the platform looks polished too, including the app.

Cons

Even though we paid for a custom setup, we still ran into parts of Shiftboard that can't be customized which forced us to build workarounds. For example, we couldn't fully customize or remove fields related to users' contact information. The app generally works well for end users but it feels much more limiting on the admin side since admins don't get much functionality for day-to-day administrative tasks through the app.

Pros

Shiftboard has really made my life easier as a staffing and recruiting coordinator. Being able to view all of my staff in one place keeps everything organized and the platform is easy to get the hang of.

Cons

Something that frustrates me is that the employee search can't be filtered by work location. I'd love an option to build a search for everyone in a specific office or location.

Pros

What really works well is being able to manage every employee and every position using a single deployment from one platform. Also, the system keeps personal information for employees which makes it a lot simpler to contact someone quickly when there's a schedule or shift change.

Cons

Occasionally, it can feel like there are "too many hands in the cookie jar." You can prevent that by restricting access and limiting certain users so they don't get administrative privileges but those limits can also reduce how much they can do day to day. The trade-off is pretty minor though and it's something you can adjust once you dial in permissions.

Pros

Feels pretty simple and goes right to the point. As a manager, I can log in, see where my volunteers are located and then move on without any hassle.

Cons

The design is a bit plain and honestly feels boring. A more polished, modern look would make the whole experience more appealing and I think it might help attract more volunteers too.

Pros

Schedule layout is pretty clear and easy which makes it simple to scan what's coming up.

Cons

Notifications can get overwhelming and claiming a shift takes too many clicks/steps which makes the process feel more complicated than it needs to be.

Pros

Shiftboard feels incredibly user-friendly and it's easy to sign in and grab the hours I need for the week as a self-scheduler. Also, being able to trade away my hours on the day of my shift works really well and the process doesn't give me much trouble.

Cons

What I don't enjoy is scheduling big blocks of time. When I'm trying to set up something like a ten-hour day and the shifts show up in 30-minute chunks, it turns into a grind.. booking and confirming all the individual segments can mean around twenty selections for each day and with four days a week that adds up to roughly 80 separate actions.

Pros

Really love the freedom of building my own schedule and then using Shiftboard to keep track of every shift. It also emails me confirmations for the shifts I select, plus follow-up reminder emails. There's a handy option under Account > Hours where you can choose a date range and it shows how many total hours you've scheduled. Also, the built-in Tradeboard is a great touch, employees can swap or transfer shifts with each other right inside the app.

Cons

I don't like that the reminder emails sometimes arrive way too early, like several days ahead. It would feel more practical if the reminders were sent around 3 days before the shift and then again about 24 hours before it starts.

Pros

It makes uploading schedules and assigning staff about 10x easier. As an administrator, I don't have to juggle multiple spreadsheets anymore.. everything is in one place and it's honestly made my day-to-day staffing work a lot more efficient. Since we run multiple accounts and clients across the country, having a central system to track events and staff has made a real difference for our team.

Cons

Custom reports can be a little tricky to set up at first. There's a fair amount of trial and error and a few fields don't end up being reportable. Once you figure out the right structure though, they become a really useful tool to rely on.

Pros

the cross-referencing is a big win for scheduling.. staff accounts get matched across multiple sites so it won't allow you to assign someone if they're already booked with another company. I also really enjoy the bulk change feature, updating events or adjusting multiple positions at once feels a lot more manageable than doing everything one by one.

Cons

There aren't many downsides overall. The only part that slows me down is the filebox workflow, after uploading a document to a team, it's kind of tiring to copy the link and then attach it on the actual shift. It would be awesome if, after uploading, a dropdown appeared so you could quickly select a shift assigned to that team and upload/post the document directly.

Pros

The mobile phone accessibility features are genuinely useful especially when you need quick interaction on the go. The interactive accessibility tools make it more workable to manage day-to-day needs from a phone without feeling limited.

Cons

Notifications and the communication setup for Team Managers feel too restrictive for daily operations. It seems tied to a single or primary contact data link so you can't easily choose multiple leaders to receive messages from employees. Our structure includes Leads, Supervisors, Coordinators and the Manager and everyone plays a role in shift handling and approvals, yet the current messaging routing doesn't give enough flexibility for that.