Shiftboard

Workers get a secure web and mobile app. They can view schedules, pick up shifts, trade shifts, and request leave. When a shift changes last minute, a built-in tool sends automated SMS, emails, or phone calls to staff. This reduces the number of missed notifications that come from relying on a single communication channel, like a posted paper schedule or a group text.

This tool projects staffing demand from production goals. Managers use it to plan backup schedules. A live list of available, qualified workers fills gaps without pulling in outside agencies. Worker availability and shift preferences are tracked to cut down on no-shows. Because coverage is built from an internal pool first, backup planning doesn't depend on agency lead times or last-minute outside staffing costs.

An automated engine assigns eligible employees to open shifts based on cost and qualifications. Front-line managers get day-of tools to replace workers who call out sick. The rules engine is configurable to match each facility's scheduling policies. This lets a single ruleset apply consistently across shifts, rather than each manager making case-by-case coverage decisions.

A rules engine automatically enforces Collective Bargaining Agreements (CBAs). It handles seniority-based priority, job classifications, and overtime equalization. Compliance checks run before every schedule goes live. Every change is logged in a full audit trail. This gives a facility a documented record to reference if a scheduling decision is ever disputed.

Real-time dashboards compare planned versus actual hours and track overtime by department. Historical labor data helps forecast staffing needs and avoid overstaffing. Managers post open shifts to part-time or contingent staff before overtime costs kick in. This shifts labor cost decisions earlier in the scheduling process, rather than identifying overspend after payroll has already been run.

Work schedules are checked against industry fatigue safety standards before they go live. Real-time audits flag or block shifts that break mandatory rest requirements. Managers get clear warnings and rule explanations before a schedule is finalized. This catches fatigue-related violations before a shift is worked, rather than after an incident prompts a review of the schedule.