Skuad Reviews

“simpler payments with responsive support

Pros

We use Payoneer to pay our team in countries where we do not have an office. Overall it's made paying them much easier as the whole process is simple now. Plus invoices show up on time automatically, so payroll is faster and has fewer mistakes. Our team likes it too, since they always get paid on time. It also helps us track hours and payments without needing extra staff. And the best thing is that our account manager is very responsive, so any issues get solved quickly.

Cons

The login process can be a bit annoying. Every time I get logged out, I need a one time password sent to my email to sign back in which feels tedious after a while. Overall it frustrates me sometimes but I know it adds extra security to my account.

“easy setup

Pros

The customer support is the standout feature because they respond to any question within twenty four hours. Generally they sort things out in just a few hours. Overall I was genuinely impressed by how quickly my issues got handled. Setting up Payoneer Workforce Management formerly Skuad was actually quite easy too and I received emails clearly outlining each step.

Cons

At times the portal does not recognize the older policies my company asked them to implement, so it takes time for the team to contact my original employer and then come back to me and I end up facing a frustrating delay.

“Tracks payments with automatic invoices

Pros

I am really pleased with how easy Payoneer Workforce Management is to use and how it helps me keep track of payments, invoices, hours worked and more. Plus the time-tracking feature is reliable and makes payroll calculations much simpler. I also value that our team relies on it every day and invoices are generated automatically, something that used to require juggling two separate systems.

Cons

We have noticed that expenses and adjustments are in a separate section which makes it harder for our team to submit commission claims.

“Fast responses

Pros

One thing I like a lot is that I get incredibly fast responses to my queries and the team always pitches in to help with whatever I need. The folks are absolute champions.

Cons

I do run into occasional technical glitches, yet their support team quickly sorts them out every time.

“reliable payments

Pros

Payoneer Workforce formerly known as Skuad is good because creating invoices is very simple and it's cut out a lot of manual work. And the whole process is faster and more secure and support is quick and easy to work with. Overall it's made payments more consistent and reliable for me.

Cons

Well I don't really have any complaints about the software because it fulfills its intended role. My only requirement was managing payroll payments and receipts and it meets that need.

“clean platform & impressively fast support

Pros

What I really like is how easy everything is with this tool. The platform is also clean and well organized, so I never struggle to find basic features. Support is also impressively fast as someone always replies and fixes the issue. Overall it makes managing remote work feel smooth and hassle-free.

Cons

One thing that bothers me is that updates or changes are not always communicated right away. Though it is not a big deal but it can be confusing when I expect things to work one way and the steps suddenly change. Sometimes the dashboard also feels a bit limited so I wish there were clearer progress trackers or status updates. Still none of this ruins the experience but are just areas I'd like to see improved.

“Complex payroll made simple and reliable

Pros

Payoneer Workforce formerly known as Skuad has been a big help with payroll.It makes complex tasks much simpler especially payroll, all thanks to clear communication and an easy ticketing system. What I value most is that salaries are always paid on time which is important for my planning. Document management also works well as I can access pay slips easily on the first of every month. Support is great too as whenever I raise an issue, I usually get a solution within 24 hours. Plus setup was very easy so I'd rate it a 10 out of 10. Overall my experience has been excellent. So I'd give it a perfect score for reliability and performance and I'd definitely recommend it to others.

Cons

I dont have any specific complaints to mention right now.

“Easy client management

Pros

It is very easy to use and managing clients is not a problem too. And when I had a few questions or issues, they were resolved fast.

Cons

My team often complains about the high commissions and transfer fees so it's no longer their preferred way to get paid.

“simplifies hiring across different countries

Pros

Skuad makes hiring and compliance across different countries much easier as it spares me the headache of dealing with complicated local employment rules and lets our hiring efforts concentrate on expanding the team.

Cons

We occasionally see payroll processing and approval steps drag out longer than anticipated which impacts our deadlines and responses to support tickets also sometimes arrive slower than we'd like.

“Excellent value for workforce management

Pros

It offers excellent value for money and genuinely supports our workforce with managing employee tasks.

Cons

There is nothing particular I can criticize about them because as per me they have been very helpful and friendly.

“Quick issue resolution with feedback

Pros

Skuad is great at resolving issues quickly as their team handles problems fast and always asks for feedback to keep improving.

Cons

Would have liked it more is it organized a webinar that dives deeper into financial processes like taxation and declarations. I think many of us would benefit from that kind of practical guidance.

“helpful support + easy navigation

Pros

Their support is very helpful whenever I need it and the platform itself is quite easy to navigate. Plus the onboarding process worked well for me.

Cons

I could not upload documents when trying to file a sick leave or request other types of permissions which was frustrating. Fortunately they have since resolved the issue.

“Experts guide through local rules

Pros

I have a support team available at every step with experts in each country who help me handle paperwork and understand local rules.

Cons

Claiming expenses is frustrating because the deadline is long before payday and I often have to wait a long time to get reimbursed.

“great for remote global work

Pros

The thing I like most is that I can work for a company based in another country while sitting in my own and it feels no different than being employed by a local firm.

Cons

When it comes to country-specific details like work permits, working hours, sick days and bank holidays, I feel it's not adapted well enough and that creates confusion for me.

“One place for payslip documents

Pros

It is really simple to navigate and I can access everything in one place such as pay slips, documents, offer letter, etc and they quickly resolve tickets.

Cons

At the moment I have not discovered any drawbacks so I don't have any cons to share from my side.

“Easy navigation with great support

Pros

We find the app easy to navigate for basic tasks like updating my profile and the support team has been great too.

Cons

When I submit a support request, I often wait hours for a reply and by the time it comes, I am usually offline. Though I do like the email alert when they respond but having real-time interaction or a quicker alert would make the experience much better.

“manages payments and questions well

Pros

Skuad takes care of all my requests. Like it makes clearing up my questions pretty easy and it manages my payments really well.

Cons

Sometimes I find the platform confusing, so I wish there were clearer instructions or more helpful guidance on how to create the different kinds of requests and use each option.

“Quickly tracks every detail needed

Pros

What I like about Skuad is that I can quickly find and track every detail without any hassle.

Cons

I wish they provided a dedicated mobile app or at least mobile web-app compatibility because right now there is no mobile support.

“Reliable and smooth

Pros

After the initial setup, everything runs smoothly and perfectly. I mean there is nothing to worry about, it feels reliable and very low-maintenance.

Cons

Honestly I have not run into any major downsides so far as nothing really jumps out that I'd call noteworthy.

“simple navigation with helpful support

Pros

Once I learn what features are available, it become easy to navigate and find the info I need pretty easily. The best thing is that it also connects me to support if I need help.

Cons

At first I found the platform was not very user-friendly especially when I was still learning how everything worked.

“Easy use with quick, helpful answers

Pros

The platform ia really easy to use and the help-request feature works wonderfully. Also it is easy to move around and whenever I reach out the team replies quickly and provides genuinely helpful answers.

Cons

Regarding PF benefits, I am not happy with the fixed 180 as; it would feel fairer to me if it were set at 12% of the basic salary instead.

“Well organized for time off

Pros

It is really well organized and I can easily request time off or access documents without any hassle.

Cons

Sometimes the platform glitches and the timing shown for requests is off. Payday also does not always fall on the same date each month which is a bit annoying.

“no payroll issues

Pros

I like the service, the team and their solution. Plus I have never had issues with payroll or government contributions and support is always responsive.

Cons

Honestly, I do not have any major complaints as I have seen a lot of improvements. But it would help if payslips included more details like the company name and hire date.

“Great interface with timely responses

Pros

Skuad's interface is great for managing and tracking most employee-related tasks and I always get timely responses from support.

Cons

At the beginning of the year, I notice the holiday calendar can take a while to become available for me. Otherwise I have not run into any other issues.

“User-friendly and easy to navigate

Pros

The user interface is is really user friendly and easy to navigate.

Cons

I have not come across anything I dislike about it so far.

“simplifies global payroll and hiring

Pros

One thing I really value about it is how well it handles hiring and paying people in different countries as it makes global payroll much simpler. Also the platform is easy to use and their support team is always quick and helpful.

Cons

In the beginning I found it a bit tricky to navigate especially when learning how some features worked. That made the learning curve a little steep. But after using it for a while, I got used to it and now it runs smoothly.

“Clean layout with instant updates

Pros

It is really easy to use, with a clean, well-organized layout and live updates that appear instantly.

Cons

To be frank, I cannot point to any real downsides right now as my overall experience has been pretty good so far.

“Tracks leave with easy expenses

Pros

I like how easily I can track and manage both my paid and unpaid leave. Another thing I really like is the ability to add expenses and invoice them to my employer.

Cons

What bothers me is that customer support is unavailable over the weekend, so when I have a question on Saturday I am likely stuck waiting until Monday morning for someone to handle it properly.

“Easy setup

Pros

Setting up in a new country was incredibly easy. Though I was intimidated at first but every time I had questions, they responded right away and cleared things up.

Cons

My biggest worry was the setup process itself as I felt uneasy at first about how things were structured but after a single conversation all of my doubts vanished quickly.

“Amazing experience !!!!

Pros

The user experience is amazing and I like that it shows real commitment to its vendors.

Cons

Honestly I have all my job details, payment records and every bit of personal information housed in it so no cons to share.

“clear communication

Pros

Overall the product is easy to use. Also the help is prompt, issues are resolved quickly and communication is clear and simple.

Cons

That said I have noticed the advantages are fewer than competitors. Also my health insurance renewals dragged on for too long despite repeated follow-ups.

“Poor email response times

Pros

The interface is really easy to use, which made training our team fast and simple.

Cons

Email communication can be frustrating since I often have to send several messages before getting a proper response.

“Excellent solution for worldwide team building

Pros

The customer support is excellent. Unlike other companies where service drops after payment, this team stayed highly responsive. Somya gave me detailed information and answered questions even outside business hours. Aditi's post-onboarding support was amazing, every query was resolved right away, and I never had platform issues. We had a tight deadline and they got us onboarded in under a week.

Cons

I've been with them for nearly a year now and haven't run into any real issues.

“Good experience

Pros

I find it really easy to use. Most of the features I need are right there, and whenever I reach out to support, they get back to me within a few hours.

Cons

I can't find any major issues with this platform.

“Poor service all around

Pros

Honestly, it's hard to find positives here.

Cons

It lacks transparency around benefit and social security expense details, making it almost impossible to verify charges. They tried to bill inflated amounts multiple times. Support is painfully slow, sometimes taking weeks to reply. They ignored our signed agreement for $200 per person and suddenly demanded $400. Invoicing is a nightmare and incorrect exchange rates, delayed bills, and major payroll calculation errors. When our contract ended, final invoices were full of mistakes, and fixing them took months. We lost money due to their poor management, and they even blamed us for delays, threatened legal action, and refused to review their own errors.

“Smooth setup and user friendly start

Pros

I find it easy to use, and the interface is super interactive for everyday tasks.

Cons

It's hard to find anything wrong, everything works as expected.