Matthew F.
Construction, 11-50 employees
More than a year
“Satisfued with the product”
Pros
It's been very proactive in helping the business grow into taking real ownership of mental health and it's clearly not something that happens with the flick of a switch.
Cons
Nothing at all I haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phil R.
Hospitality, 500+ employees
More than a year
“responsive support with real expertise”
Pros
Having technology-led support backed by real people who know what they're doing has been a huge plus. The team comes across as knowledgeable, responsive and genuinely focused on helping customers get the right outcome.
Cons
The responder network side of the service turned out to be a bit different from what we originally expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jo C.
Renewables & Environment, 500+ employees
More than a year
“On-demand support is a plus”
Pros
This tool gives our team both proactive updates and on-demand support. The alerts do an excellent job of keeping new and relevant issues front of mind and having quick access to individual support through chat, phone calls and online resources has been fantastic.
Cons
Location-based alerts work really well overall but when I was in the UK on holiday from Australia, I only received local UK alerts. That was helpful, though I did miss updates from back home which made it harder to stay aware of any risks my family or colleagues might have needed to know about.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10