Last Updated
Overview
Sonder delivers wellbeing, safety, and medical support through a unified, tech-enabled platform built for diverse, modern workforces. While it may require internal coordination to maintain engagement, its accredited care, real-time alerts, and proactive tools help reduce risk and boost workforce resilience.
Overall Rating
Based on 3 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Sonder Specifications
- Performance Management
- Workforce Analytics
- Employee Onboarding
- Employee Information Management
What Is Sonder?
Sonder software is a comprehensive employee care platform that simplifies access to wellbeing, safety, and medical support. With 24/7 availability, it quickly connects individuals to nurses, psychologists, and social workers in seconds. The platform delivers proactive care, real-time alerts, and data-driven insights, helping organizations address psychosocial risks early. Overall, Sonder enhances employee outcomes and demonstrates measurable returns on wellbeing investment.
Sonder Pricing
The Sonder price structure offers flexible plans tailored to employee wellbeing. Plans include:
- Starter Care
- Essential Care
- Total Care
- Pay As You Grow
Sonder Integrations
Sonder supports integrations with various platforms, including:
- Okta
- Microsoft Entra
Who Is Sonder For?
The platform serves across various organizations and sectors, including:
- Retail, hospitality, and entertainment
- Public sector and social assistance
- Education
- Manufacturing, warehousing, and logistics
- Financial and insurance services
- Tech and professional services
- Healthcare
Is Sonder Right For You?
Sonder offers an all-in-one employee care solution that addresses a broader range of health, safety, and wellbeing needs than traditional EAPs. With 24/7 access to accredited professionals via a mobile app, it ensures higher engagement and deeper insights. ACHS accreditation, strong confidentiality, and a robust privacy framework make Sonder a reliable, secure, and impactful platform for workforce support.
Still not sure if Sonder is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Sonder Features
Injury Management
Real-time, 24/7 clinical support enables early treatment of workplace injuries. Sonder helps reduce risk, lower compensation costs, and improve recovery outcomes by ensuring quick intervention through a central, easy-to-access digital environment.
Critical Incident Support
This platform-based feature aligns with WHO and NHMRC guidelines to respond to trauma. Instead of mandatory debriefing, it provides customized psychoeducation and recovery assistance, enabling organizations to support affected individuals with long-term resilience.
Holistic Triage
The software offers guided care through a personalized pathway using the ‘Te Whare Tapa Whā’ model. Each journey considers physical, mental, social, and cultural health to ensure targeted, evidence-based support from the beginning.
Wellbeing Resources
Sonder features over 1,800 articles, videos, and expert resources on topics including anxiety, stress, sleep, and nutrition. Content is self-serve, with embedded workplace materials available for accessible, context-specific guidance at any time.
Mental Health Support
Sonder offers clinical and talk-based mental health services provided by trained professionals, including psychologists, counsellors, and social workers. Support is tailored to help individuals navigate emotional challenges and enhance resilience across varying levels of need.
Pros And Cons of Sonder
Pros
Easy access to support via chat, call, and online articles
Timely alerts on emerging issues and topical concerns
Safety features useful for team members working outside normal hours
Cons
Limited customization for some advanced features
Infrequent data reporting options
Sonder Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Matthew F.
Construction, 11-50 employees
More than a year
“Satisfued with the product”
Pros
It's been very proactive in helping the business grow into taking real ownership of mental health and it's clearly not something that happens with the flick of a switch.
Cons
Nothing at all I haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phil R.
Hospitality, 500+ employees
More than a year
“responsive support with real expertise”
Pros
Having technology-led support backed by real people who know what they're doing has been a huge plus. The team comes across as knowledgeable, responsive and genuinely focused on helping customers get the right outcome.
Cons
The responder network side of the service turned out to be a bit different from what we originally expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jo C.
Renewables & Environment, 500+ employees
More than a year
“On-demand support is a plus”
Pros
This tool gives our team both proactive updates and on-demand support. The alerts do an excellent job of keeping new and relevant issues front of mind and having quick access to individual support through chat, phone calls and online resources has been fantastic.
Cons
Location-based alerts work really well overall but when I was in the UK on holiday from Australia, I only received local UK alerts. That was helpful, though I did miss updates from back home which made it harder to stay aware of any risks my family or colleagues might have needed to know about.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Sonder offer an API?
Yes, Sonder offers an API.
Who are the typical users of Sonder software?
Sonder features support for a wide range of organizations and sectors, including retail, hospitality, entertainment, public services, education, manufacturing, logistics, finance, healthcare, NDIS, and technology and professional services.
What level of support does Sonder offer?
Sonder offers support through FAQs, chat, an online contact form, and through an interactive product tour.
What types of pricing plans does Sonder offer?
Sonder offers a flexible pricing structure with tailored plans designed to support employee well-being, including Starter Care, Essential Care, Total Care, and a scalable pay-as-you-grow option. Request a detailed Sonder cost breakdown for your organization today.
Does Sonder have a mobile app?
Yes, Sonder offers a dedicated mobile application for iOS and Android devices.
What other apps does Sonder integrate with?
Sonder currently supports SCIM integration solely via Okta and Microsoft Entra.
What language does Sonder support?
Sonder is available in more than 300 languages, including AUSLAN and indigenous languages.