
Square Payroll Reviews
Total 35 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars14%
3
Stars9%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Camila O.
Construction, N/A employees
Less than a year
“Keeps everything organized
Pros
I like this tool because it helps me keep everything organized. Plus it integrates really smoothly with my Quickbooks Online which is a huge bonus for me.
Cons
I like everything about this software. I am going to keep using it unless QuickBooks finally comes out with a payroll solution that's actually better than this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura Lee P.
Health, Wellness and Fitness, 1-10 employees
Less than a year
“easy use but employee app confusing
Pros
It's super easy to use and the reports are exactly what I need to see. Honestly the reminders alone have saved me so many times from missing something important.
Cons
Okay I need some serious help. I cannot figure out how to use the employee app to submit time cards to Square. I've just been typing everything directly into it instead of using the phone app which kind of defeats the purpose. I definitely need some training on this. Does anyone know if they actually have a phone number I can call for customer service?
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
6
Functionality
8
Oluwatobiloba A.
Arts and Crafts, 51-100 employees
More than a year
“Comprehensive small biz solution
Pros
I am a big fan of how comprehensive it is. Its like a solid solution that can help a business grow whether you are selling online or in person. Payments are fast, too.
Cons
Honestly I have not found a single thing I like the least. It's all good to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shawn A.
Consumer Services, 1-10 employees
More than a year
“Simple payroll
Pros
It is just fast, easy to use and most importantly, it actually works without any drama.
Cons
only downside for me is that it takes four days after I process payroll for my employees to actually get paid. They said you can apply to get it shortened to two days so I should probably look into that.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Jennifer S.
Retail, 1-10 employees
More than a year
“amazing tool with great support
Pros
I find it really efficient and interactive to use. And on the rare occasion I've needed help, the customer service has been great.
Cons
Nothing at all�.it's just a great product. I'd highly recommend it to anyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darlene G.
Education Management, 51-100 employees
More than a year
“Love getting paid fast
Pros
Actually I use it because my boss pays me through it for my tutoring gig. I love getting a notification right when my paycheck hits...it's such a nice feeling!
Cons
I think it is great honestly. I don't feel like anything is missing and I don't have any suggestions for improvements. It does what I need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared T.
Construction, 500+ employees
Less than a year
“best for small biz
Pros
It is pretty much the go-to for small biz finances so using their payroll just feels right for my business. Even if there's a little hiccup here or there it still makes sense to use it.
Cons
If you are not super tech-savvy getting payroll set up and activated can be kind of difficult. It took me a minute to figure it out.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Ervin B.
Entertainment, 1-10 employees
More than a year
“outdated..
Pros
The software keeps it simple when I need to process payroll. I also like that the app connects easily to my other bank accounts for moving money around.
Cons
It is a little outdated compared to all the new apps out there that have innovated with modern technology.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Barbara M.
Accounting, 1-10 employees
More than a year
“accurate payroll but accountant login and custom summary needed
Pros
It is quick and easy from setup to running payroll. The reports are perfect for me and my payrolls are always on time and accurate. I've never had an issue with state or federal reporting either, it's always right on the money.
Cons
WE REALLY NEED AN ACCOUNTANT LOGIN FEATURE! Seriously. And I need a way to customize the weekly summary so I can just load it into my client's bookkeeping. I need one sheet that breaks down all the Federal and local withholdings like Employer FICA, Employee FICA, Federal Unemployment, State Unemployment and State withholding. It needs to be right there on the summary sheet for bookkeeping purposes.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Ashley D.
Architecture & Planning, 1-10 employees
More than a year
“Makes payroll stress-free
Pros
I just love the app. It makes a potentially stressful task so easy and honestly makes my life way simpler.
Cons
There is absolutely nothing that I don't like about the app. It's perfect for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John H.
Banking, 500+ employees
Less than 6 months
“easy and reliable solution
Pros
It's easy to use, the layout is clean and nothing about it is confusing. I just know I can rely on it to get the job done right.
Cons
I do wish the reporting functions were a little more flexible but honestly I really like how smooth and simple it is right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Marisa E.
Writing and Editing, N/A employees
Less than a year
“airbase offers better functionality....
Pros
Using this tool made it really simple for me to track my payments and actually receive them.
Cons
Honestly? Once I started using Airbase instead I never looked back. Square is fine but I found that Airbase just has better functionality for what I need.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Samantha S.
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Mobile payroll access made easy
Pros
It's so nice being able to access all my payroll info right from an app on my phone. It's a good way to track different things like sick days, leave and pay all in one spot.
Cons
Look, every piece of tech has its drawbacks and occasional glitches but I feel like those have been pretty limited with this app. It takes a little time to figure out where everything is located but once you do, it's super easy to use.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Troy B.
Health, Wellness and Fitness, 500+ employees
More than a year
“amazing features!
Pros
The Direct Deposit feature makes paying my employees super smooth and easy. And come tax season, the W-2 prep saves me, I can send them all right from the app. But honestly the Vacation and Leave tracking might be the ultimate feature, it's made my bookkeeping so much more productive.
Cons
I am sure over time it will roll out a more aesthetically pleasing interface but honestly I don't really have any cons to list right now. It works.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Skye C.
Events Services, N/A employees
Less than 6 months
“User-friendly but not always needed
Pros
I found it really simple to pick up and use. It was not hard to learn at all.
Cons
I'll be honest I don't use it super frequently because it does always come in handy for the type of work I'm doing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7