Total 35 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

14%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KG

Kim G.

Apparel & Fashion, N/A employees

More than a year

5.0
January 2026

Super easy and reliable tool

Pros

I am not gonna lie this software is super user-friendly. I've had a few questions here and there and their customer support actually helped me out quickly. It just makes processing payments fast and keeps everything simple for me.

Cons

There's nothing I dislike about it. It's super convenient and user-friendly for both me and my clients. I feel like I've got good options to use without it being complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Emily

Retail, 11-50 employees

More than a year

5.0
July 2025

Big time saver tool

Pros

I love how Square Payroll simplifies shift tracking and payroll. Staff can easily clock in and out, receive automatic tip and commission payouts and even request time card edits, all from their phones. The system also handles new hire paperwork, tax filings and vacation requests, It literally saves me hours of admin work.

Cons

I just wish Square Payroll and Shifts actually linked with the Appointments system. Right now I gotta do the schedule twice which is kinda annoying.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Megan

Sports, 1-10 employees

Less than a year

4.0
June 2025

Really like it, its easy and helpful

Pros

Paying employees is now simple and fast. I no longer worry about technical roadblocks, onboarding new team members and running payroll has become an easy, smooth process every time.

Cons

Honestly, no complaints here. I looked around a lot before choosing and Square's been the best payroll setup I've used so far.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

CB

Carolyn Black-Coffey

Consumer Services, 1-10 employees

Less than a year

5.0
June 2025

Organised and Efficient payroll tool

Pros

I used to dread payroll but now it's a three minute task. Everything from wage tracking to tax submission is automated and accurate which has completely eliminated the stress I once felt.

Cons

Setting it up was a bit rough at first. I felt a little lost with the tech stuff but their team really walked me through everything and answered all my questions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

P

Paola

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0
December 2024

Extensive tool with Smooth integration

Pros

I enjoy using this product for payroll because it combines amazing features with an easy setup. It integrates well with our existing systems and allows for customization that fits our workflow perfectly.

Cons

This software has been a great tool for us. It's helped a ton and I really don't have anything to complain about.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Michelle

Restaurants, 11-50 employees

More than a year

5.0
November 2024

Perfect fit for small businesses

Pros

Square Payroll offers everything I need to manage employee payments with confidence. From tip distribution and PTO tracking to automatic tax remittance and child support withholding, it's easy for both managers and staff.

Cons

Honestly, can't think of anything that bugs me. It's simple to use, does what we need and doesn't cost a lot. It connects to our POS system and even has an app where the team can check pay stubs and tax stuff. It's just been great all around.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

R

Ryan

Restaurants, 11-50 employees

More than a year

5.0
November 2024

Quick and easy setup

Pros

What I love most is how turnkey the solution is. I didn't need to spend hours configuring things, it's ready to run from the moment you set it up.

Cons

Still waiting on some updates to the scheduling and availability tools. Sounds like the changes coming soon are gonna make things way easier, so I'm looking forward to that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

A

Alexandria

Retail, 1-10 employees

More than a year

5.0
November 2024

Simple and budget friendly

Pros

It's extremely user friendly and I really value that they handle all the essential filings on my behalf. I don't have to think twice about compliance.

Cons

Every once in a while, support has a hard time figuring out the less common issues. Sometimes I have to explain it a couple times or talk to more than one person. But I will say, everything always gets sorted by the end of the day.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

D

Denise

Hospitality, 1-10 employees

Less than a year

4.0
September 2024

Fast and effortless to use

Pros

I found it very easy to use, fast, efficient and perfect for getting things done quickly without much effort on my part.

Cons

Tbh this tool worked just fine for me. Didn't come across anything that I'd say was a problem.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tamiko

Publishing, 1-10 employees

Less than 6 months

5.0
June 2024

Totally worth the money

Pros

This software has completely cut my payroll processing time in half. It comes with smart features and a clean layout that makes the entire process super simple, even for someone with no prior payroll experience.

Cons

Support could be a bit better. They're not always easy to get in touch with right away. Still, overall it's good and I'd absolutely recommend it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Christian

Printing, 1-10 employees

Less than 6 months

5.0
June 2024

Great features but limited coverage

Pros

What drew me in was the idea of only paying when you take a payment. I gave Square Payroll a try and was impressed, it's got a sleek interface, built in tax filing, employee self service and easy POS integration which really helps simplify payment handling.

Cons

One thing that might be a trouble is that it's not available in every state yet. If you've got teams across different areas, that could be a problem.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

BF

Ben F.

Photography, N/A employees

Less than a year

5.0
February 2023

All-in-one payroll lifesaver

Pros

Honestly I'm a big fan of the invoicing feature. It lets me charge people either a flat rate or break it down by item depending on the job. Super easy to customize and just works for how I do business.

Cons

I have not run into any major issues with it at all. It's been pretty smooth sailing for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Andre S.

Photography, 1-10 employees

More than a year

5.0
February 2023

Payroll made simple and fast

Pros

It has been a lifesaver for me. I don't have to stress about quarterly taxes anymore because it handles them automatically. Plus I can just direct deposit my employees' pay and it even takes care of their W-2s at the end of the year.

Cons

My only tiny issue is the pricing. I wish it was just one set fee rather than paying per employee but that's just me being cheap!

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

SS

Shannon S.

Restaurants, 1-10 employees

More than a year

5.0
February 2023

Easy, accurate and convenient solution

Pros

We run pretty much everything through it at our small biz.... the POS, scheduling staff and payroll. It's honestly a fantastic all-in-one tool that just makes running things way easier.

Cons

I have tried a ton of other products out there and honestly I can't find anything about this one that I don't like. I don't even feel like it needs any extra features..it does exactly what I need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

Kaylie D.

Hospital & Health Care, 101-500 employees

More than a year

5.0
February 2023

Handles everything with ease

Pros

Square Payroll helps me keep all my employees organized in a clear way so I can easily track their hours and control the workflow. I love that I can see who's taking time off and figure out coverage for sick days. It also handles online payments and tax stuff for me and if I need to pay a contractor, I can even print them a check right from the system.

Cons

I've got zero negative things to say about this platform. It just works for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JT

Joseph T.

Real Estate, 500+ employees

More than a year

4.0
February 2023

payroll easier with trip monitoring but time tracking integration failed

Pros

It honestly made payroll so much easier for my whole team. The feature I probably love the most is the trip monitoring and it works in real-time so I can track all the drives my employees are making, see exactly how much is being spent and check all the details. On top of that the payroll payments are super accurate and hit everyone's bank accounts at the exact same time which my employees love. And the automated report it emails them? That's a huge help so they can see their pay, any deductions or bonuses without me having to explain it.

Cons

The one real problem I ran into was trying to connect it with our time tracking service. It was so difficult to configure that after a whole week of trying, we just couldn't get it to work. Now we have to export the time reports and manually import them into Square to run payroll which is a bit of a problem. It would be absolutely amazing if that integration was easier so we could actually use it the way it's meant to be used.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

PW

Patrick W.

Arts and Crafts, N/A employees

More than a year

5.0
January 2023

Handles payroll for any size

Pros

If you need to pay people, manage documents and keep track of everything payroll-related this is a great tool. It really works for me whether you are a small operation or running something bigger.

Cons

I'll admit it can get a little confusing sometimes but the help feature usually helps me sort it out and get things moving smoothly again.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

AM

Abdoulaye M.

Telecommunications, 1-10 employees

Less than a year

5.0
January 2023

Everything works as expected

Pros

I use it to handle the money side of my business and paying my employees and it just makes sense. It takes the headache out of managing the finances for the company.

Cons

everything is kind of perfect with it. there's honestly nothing that bugs me about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Matthew H.

Hospitality, 11-50 employees

More than a year

5.0
January 2023

Simple, fast and stress-free product

Pros

It's just so easy to use whether I am on my computer or just grabbing my phone. I've used Paychex and ADP before and this is way cheaper. I literally just put in the info and it handles the rest, a full payroll service without the headache.

Cons

This is not a big deal to me personally but I know it doesn't do all the heavy-duty HR stuff that services like Paychex or ADP do. So if you need that really comprehensive service one of them might be a better fit. But for just handling payroll? Square is absolutely fantastic.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

HD

Hadley D.

Graphic Design, N/A employees

Less than a year

5.0
January 2023

Payroll done right every time

Pros

the main thing is that it's incredibly easy to use but more than that, I just trust the software. I know it's going to get it right.

Cons

There's nothing I dislike fortunately !

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CO

Camila O.

Construction, N/A employees

Less than a year

5.0
December 2022

Keeps everything organized

Pros

I like this tool because it helps me keep everything organized. Plus it integrates really smoothly with my Quickbooks Online which is a huge bonus for me.

Cons

I like everything about this software. I am going to keep using it unless QuickBooks finally comes out with a payroll solution that's actually better than this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LLP

Laura Lee P.

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
December 2022

easy use but employee app confusing

Pros

It's super easy to use and the reports are exactly what I need to see. Honestly the reminders alone have saved me so many times from missing something important.

Cons

Okay I need some serious help. I cannot figure out how to use the employee app to submit time cards to Square. I've just been typing everything directly into it instead of using the phone app which kind of defeats the purpose. I definitely need some training on this. Does anyone know if they actually have a phone number I can call for customer service?

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

6

Functionality

8

OA

Oluwatobiloba A.

Arts and Crafts, 51-100 employees

More than a year

5.0
December 2022

Comprehensive small biz solution

Pros

I am a big fan of how comprehensive it is. Its like a solid solution that can help a business grow whether you are selling online or in person. Payments are fast, too.

Cons

Honestly I have not found a single thing I like the least. It's all good to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

Shawn A.

Consumer Services, 1-10 employees

More than a year

5.0
December 2022

Simple payroll

Pros

It is just fast, easy to use and most importantly, it actually works without any drama.

Cons

only downside for me is that it takes four days after I process payroll for my employees to actually get paid. They said you can apply to get it shortened to two days so I should probably look into that.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

JS

Jennifer S.

Retail, 1-10 employees

More than a year

5.0
December 2022

amazing tool with great support

Pros

I find it really efficient and interactive to use. And on the rare occasion I've needed help, the customer service has been great.

Cons

Nothing at all�.it's just a great product. I'd highly recommend it to anyone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DG

Darlene G.

Education Management, 51-100 employees

More than a year

5.0
November 2022

Love getting paid fast

Pros

Actually I use it because my boss pays me through it for my tutoring gig. I love getting a notification right when my paycheck hits...it's such a nice feeling!

Cons

I think it is great honestly. I don't feel like anything is missing and I don't have any suggestions for improvements. It does what I need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JT

Jared T.

Construction, 500+ employees

Less than a year

4.0
November 2022

best for small biz

Pros

It is pretty much the go-to for small biz finances so using their payroll just feels right for my business. Even if there's a little hiccup here or there it still makes sense to use it.

Cons

If you are not super tech-savvy getting payroll set up and activated can be kind of difficult. It took me a minute to figure it out.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

EB

Ervin B.

Entertainment, 1-10 employees

More than a year

3.0
November 2022

outdated..

Pros

The software keeps it simple when I need to process payroll. I also like that the app connects easily to my other bank accounts for moving money around.

Cons

It is a little outdated compared to all the new apps out there that have innovated with modern technology.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

5

BM

Barbara M.

Accounting, 1-10 employees

More than a year

4.0
October 2022

accurate payroll but accountant login and custom summary needed

Pros

It is quick and easy from setup to running payroll. The reports are perfect for me and my payrolls are always on time and accurate. I've never had an issue with state or federal reporting either, it's always right on the money.

Cons

WE REALLY NEED AN ACCOUNTANT LOGIN FEATURE! Seriously. And I need a way to customize the weekly summary so I can just load it into my client's bookkeeping. I need one sheet that breaks down all the Federal and local withholdings like Employer FICA, Employee FICA, Federal Unemployment, State Unemployment and State withholding. It needs to be right there on the summary sheet for bookkeeping purposes.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

AD

Ashley D.

Architecture & Planning, 1-10 employees

More than a year

5.0
September 2022

Makes payroll stress-free

Pros

I just love the app. It makes a potentially stressful task so easy and honestly makes my life way simpler.

Cons

There is absolutely nothing that I don't like about the app. It's perfect for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JH

John H.

Banking, 500+ employees

Less than 6 months

5.0
September 2022

easy and reliable solution

Pros

It's easy to use, the layout is clean and nothing about it is confusing. I just know I can rely on it to get the job done right.

Cons

I do wish the reporting functions were a little more flexible but honestly I really like how smooth and simple it is right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ME

Marisa E.

Writing and Editing, N/A employees

Less than a year

3.0
September 2022

airbase offers better functionality....

Pros

Using this tool made it really simple for me to track my payments and actually receive them.

Cons

Honestly? Once I started using Airbase instead I never looked back. Square is fine but I found that Airbase just has better functionality for what I need.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

SS

Samantha S.

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
September 2022

Mobile payroll access made easy

Pros

It's so nice being able to access all my payroll info right from an app on my phone. It's a good way to track different things like sick days, leave and pay all in one spot.

Cons

Look, every piece of tech has its drawbacks and occasional glitches but I feel like those have been pretty limited with this app. It takes a little time to figure out where everything is located but once you do, it's super easy to use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

TB

Troy B.

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
July 2022

amazing features!

Pros

The Direct Deposit feature makes paying my employees super smooth and easy. And come tax season, the W-2 prep saves me, I can send them all right from the app. But honestly the Vacation and Leave tracking might be the ultimate feature, it's made my bookkeeping so much more productive.

Cons

I am sure over time it will roll out a more aesthetically pleasing interface but honestly I don't really have any cons to list right now. It works.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SC

Skye C.

Events Services, N/A employees

Less than 6 months

3.0
July 2022

User-friendly but not always needed

Pros

I found it really simple to pick up and use. It was not hard to learn at all.

Cons

I'll be honest I don't use it super frequently because it does always come in handy for the type of work I'm doing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7