Kim G.
Apparel & Fashion, N/A employees
More than a year
“Super easy and reliable tool
Pros
I am not gonna lie this software is super user-friendly. I've had a few questions here and there and their customer support actually helped me out quickly. It just makes processing payments fast and keeps everything simple for me.
Cons
There's nothing I dislike about it. It's super convenient and user-friendly for both me and my clients. I feel like I've got good options to use without it being complicated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emily
Retail, 11-50 employees
More than a year
“Big time saver tool
Pros
I love how Square Payroll simplifies shift tracking and payroll. Staff can easily clock in and out, receive automatic tip and commission payouts and even request time card edits, all from their phones. The system also handles new hire paperwork, tax filings and vacation requests, It literally saves me hours of admin work.
Cons
I just wish Square Payroll and Shifts actually linked with the Appointments system. Right now I gotta do the schedule twice which is kinda annoying.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Megan
Sports, 1-10 employees
Less than a year
“Really like it, its easy and helpful
Pros
Paying employees is now simple and fast. I no longer worry about technical roadblocks, onboarding new team members and running payroll has become an easy, smooth process every time.
Cons
Honestly, no complaints here. I looked around a lot before choosing and Square's been the best payroll setup I've used so far.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Carolyn Black-Coffey
Consumer Services, 1-10 employees
Less than a year
“Organised and Efficient payroll tool
Pros
I used to dread payroll but now it's a three minute task. Everything from wage tracking to tax submission is automated and accurate which has completely eliminated the stress I once felt.
Cons
Setting it up was a bit rough at first. I felt a little lost with the tech stuff but their team really walked me through everything and answered all my questions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Paola
Health, Wellness and Fitness, 101-500 employees
Less than a year
“Extensive tool with Smooth integration
Pros
I enjoy using this product for payroll because it combines amazing features with an easy setup. It integrates well with our existing systems and allows for customization that fits our workflow perfectly.
Cons
This software has been a great tool for us. It's helped a ton and I really don't have anything to complain about.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Michelle
Restaurants, 11-50 employees
More than a year
“Perfect fit for small businesses
Pros
Square Payroll offers everything I need to manage employee payments with confidence. From tip distribution and PTO tracking to automatic tax remittance and child support withholding, it's easy for both managers and staff.
Cons
Honestly, can't think of anything that bugs me. It's simple to use, does what we need and doesn't cost a lot. It connects to our POS system and even has an app where the team can check pay stubs and tax stuff. It's just been great all around.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Ryan
Restaurants, 11-50 employees
More than a year
“Quick and easy setup
Pros
What I love most is how turnkey the solution is. I didn't need to spend hours configuring things, it's ready to run from the moment you set it up.
Cons
Still waiting on some updates to the scheduling and availability tools. Sounds like the changes coming soon are gonna make things way easier, so I'm looking forward to that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Alexandria
Retail, 1-10 employees
More than a year
“Simple and budget friendly
Pros
It's extremely user friendly and I really value that they handle all the essential filings on my behalf. I don't have to think twice about compliance.
Cons
Every once in a while, support has a hard time figuring out the less common issues. Sometimes I have to explain it a couple times or talk to more than one person. But I will say, everything always gets sorted by the end of the day.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Denise
Hospitality, 1-10 employees
Less than a year
“Fast and effortless to use
Pros
I found it very easy to use, fast, efficient and perfect for getting things done quickly without much effort on my part.
Cons
Tbh this tool worked just fine for me. Didn't come across anything that I'd say was a problem.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Tamiko
Publishing, 1-10 employees
Less than 6 months
“Totally worth the money
Pros
This software has completely cut my payroll processing time in half. It comes with smart features and a clean layout that makes the entire process super simple, even for someone with no prior payroll experience.
Cons
Support could be a bit better. They're not always easy to get in touch with right away. Still, overall it's good and I'd absolutely recommend it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Christian
Printing, 1-10 employees
Less than 6 months
“Great features but limited coverage
Pros
What drew me in was the idea of only paying when you take a payment. I gave Square Payroll a try and was impressed, it's got a sleek interface, built in tax filing, employee self service and easy POS integration which really helps simplify payment handling.
Cons
One thing that might be a trouble is that it's not available in every state yet. If you've got teams across different areas, that could be a problem.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Ben F.
Photography, N/A employees
Less than a year
“All-in-one payroll lifesaver
Pros
Honestly I'm a big fan of the invoicing feature. It lets me charge people either a flat rate or break it down by item depending on the job. Super easy to customize and just works for how I do business.
Cons
I have not run into any major issues with it at all. It's been pretty smooth sailing for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre S.
Photography, 1-10 employees
More than a year
“Payroll made simple and fast
Pros
It has been a lifesaver for me. I don't have to stress about quarterly taxes anymore because it handles them automatically. Plus I can just direct deposit my employees' pay and it even takes care of their W-2s at the end of the year.
Cons
My only tiny issue is the pricing. I wish it was just one set fee rather than paying per employee but that's just me being cheap!
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Shannon S.
Restaurants, 1-10 employees
More than a year
“Easy, accurate and convenient solution
Pros
We run pretty much everything through it at our small biz.... the POS, scheduling staff and payroll. It's honestly a fantastic all-in-one tool that just makes running things way easier.
Cons
I have tried a ton of other products out there and honestly I can't find anything about this one that I don't like. I don't even feel like it needs any extra features..it does exactly what I need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaylie D.
Hospital & Health Care, 101-500 employees
More than a year
“Handles everything with ease
Pros
Square Payroll helps me keep all my employees organized in a clear way so I can easily track their hours and control the workflow. I love that I can see who's taking time off and figure out coverage for sick days. It also handles online payments and tax stuff for me and if I need to pay a contractor, I can even print them a check right from the system.
Cons
I've got zero negative things to say about this platform. It just works for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph T.
Real Estate, 500+ employees
More than a year
“payroll easier with trip monitoring but time tracking integration failed
Pros
It honestly made payroll so much easier for my whole team. The feature I probably love the most is the trip monitoring and it works in real-time so I can track all the drives my employees are making, see exactly how much is being spent and check all the details. On top of that the payroll payments are super accurate and hit everyone's bank accounts at the exact same time which my employees love. And the automated report it emails them? That's a huge help so they can see their pay, any deductions or bonuses without me having to explain it.
Cons
The one real problem I ran into was trying to connect it with our time tracking service. It was so difficult to configure that after a whole week of trying, we just couldn't get it to work. Now we have to export the time reports and manually import them into Square to run payroll which is a bit of a problem. It would be absolutely amazing if that integration was easier so we could actually use it the way it's meant to be used.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Patrick W.
Arts and Crafts, N/A employees
More than a year
“Handles payroll for any size
Pros
If you need to pay people, manage documents and keep track of everything payroll-related this is a great tool. It really works for me whether you are a small operation or running something bigger.
Cons
I'll admit it can get a little confusing sometimes but the help feature usually helps me sort it out and get things moving smoothly again.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Abdoulaye M.
Telecommunications, 1-10 employees
Less than a year
“Everything works as expected
Pros
I use it to handle the money side of my business and paying my employees and it just makes sense. It takes the headache out of managing the finances for the company.
Cons
everything is kind of perfect with it. there's honestly nothing that bugs me about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew H.
Hospitality, 11-50 employees
More than a year
“Simple, fast and stress-free product
Pros
It's just so easy to use whether I am on my computer or just grabbing my phone. I've used Paychex and ADP before and this is way cheaper. I literally just put in the info and it handles the rest, a full payroll service without the headache.
Cons
This is not a big deal to me personally but I know it doesn't do all the heavy-duty HR stuff that services like Paychex or ADP do. So if you need that really comprehensive service one of them might be a better fit. But for just handling payroll? Square is absolutely fantastic.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Hadley D.
Graphic Design, N/A employees
Less than a year
“Payroll done right every time
Pros
the main thing is that it's incredibly easy to use but more than that, I just trust the software. I know it's going to get it right.
Cons
There's nothing I dislike fortunately !
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camila O.
Construction, N/A employees
Less than a year
“Keeps everything organized
Pros
I like this tool because it helps me keep everything organized. Plus it integrates really smoothly with my Quickbooks Online which is a huge bonus for me.
Cons
I like everything about this software. I am going to keep using it unless QuickBooks finally comes out with a payroll solution that's actually better than this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura Lee P.
Health, Wellness and Fitness, 1-10 employees
Less than a year
“easy use but employee app confusing
Pros
It's super easy to use and the reports are exactly what I need to see. Honestly the reminders alone have saved me so many times from missing something important.
Cons
Okay I need some serious help. I cannot figure out how to use the employee app to submit time cards to Square. I've just been typing everything directly into it instead of using the phone app which kind of defeats the purpose. I definitely need some training on this. Does anyone know if they actually have a phone number I can call for customer service?
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
6
Functionality
8
Oluwatobiloba A.
Arts and Crafts, 51-100 employees
More than a year
“Comprehensive small biz solution
Pros
I am a big fan of how comprehensive it is. Its like a solid solution that can help a business grow whether you are selling online or in person. Payments are fast, too.
Cons
Honestly I have not found a single thing I like the least. It's all good to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shawn A.
Consumer Services, 1-10 employees
More than a year
“Simple payroll
Pros
It is just fast, easy to use and most importantly, it actually works without any drama.
Cons
only downside for me is that it takes four days after I process payroll for my employees to actually get paid. They said you can apply to get it shortened to two days so I should probably look into that.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Jennifer S.
Retail, 1-10 employees
More than a year
“amazing tool with great support
Pros
I find it really efficient and interactive to use. And on the rare occasion I've needed help, the customer service has been great.
Cons
Nothing at all�.it's just a great product. I'd highly recommend it to anyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darlene G.
Education Management, 51-100 employees
More than a year
“Love getting paid fast
Pros
Actually I use it because my boss pays me through it for my tutoring gig. I love getting a notification right when my paycheck hits...it's such a nice feeling!
Cons
I think it is great honestly. I don't feel like anything is missing and I don't have any suggestions for improvements. It does what I need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jared T.
Construction, 500+ employees
Less than a year
“best for small biz
Pros
It is pretty much the go-to for small biz finances so using their payroll just feels right for my business. Even if there's a little hiccup here or there it still makes sense to use it.
Cons
If you are not super tech-savvy getting payroll set up and activated can be kind of difficult. It took me a minute to figure it out.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Ervin B.
Entertainment, 1-10 employees
More than a year
“outdated..
Pros
The software keeps it simple when I need to process payroll. I also like that the app connects easily to my other bank accounts for moving money around.
Cons
It is a little outdated compared to all the new apps out there that have innovated with modern technology.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Barbara M.
Accounting, 1-10 employees
More than a year
“accurate payroll but accountant login and custom summary needed
Pros
It is quick and easy from setup to running payroll. The reports are perfect for me and my payrolls are always on time and accurate. I've never had an issue with state or federal reporting either, it's always right on the money.
Cons
WE REALLY NEED AN ACCOUNTANT LOGIN FEATURE! Seriously. And I need a way to customize the weekly summary so I can just load it into my client's bookkeeping. I need one sheet that breaks down all the Federal and local withholdings like Employer FICA, Employee FICA, Federal Unemployment, State Unemployment and State withholding. It needs to be right there on the summary sheet for bookkeeping purposes.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Ashley D.
Architecture & Planning, 1-10 employees
More than a year
“Makes payroll stress-free
Pros
I just love the app. It makes a potentially stressful task so easy and honestly makes my life way simpler.
Cons
There is absolutely nothing that I don't like about the app. It's perfect for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John H.
Banking, 500+ employees
Less than 6 months
“easy and reliable solution
Pros
It's easy to use, the layout is clean and nothing about it is confusing. I just know I can rely on it to get the job done right.
Cons
I do wish the reporting functions were a little more flexible but honestly I really like how smooth and simple it is right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Marisa E.
Writing and Editing, N/A employees
Less than a year
“airbase offers better functionality....
Pros
Using this tool made it really simple for me to track my payments and actually receive them.
Cons
Honestly? Once I started using Airbase instead I never looked back. Square is fine but I found that Airbase just has better functionality for what I need.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Samantha S.
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Mobile payroll access made easy
Pros
It's so nice being able to access all my payroll info right from an app on my phone. It's a good way to track different things like sick days, leave and pay all in one spot.
Cons
Look, every piece of tech has its drawbacks and occasional glitches but I feel like those have been pretty limited with this app. It takes a little time to figure out where everything is located but once you do, it's super easy to use.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Troy B.
Health, Wellness and Fitness, 500+ employees
More than a year
“amazing features!
Pros
The Direct Deposit feature makes paying my employees super smooth and easy. And come tax season, the W-2 prep saves me, I can send them all right from the app. But honestly the Vacation and Leave tracking might be the ultimate feature, it's made my bookkeeping so much more productive.
Cons
I am sure over time it will roll out a more aesthetically pleasing interface but honestly I don't really have any cons to list right now. It works.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Skye C.
Events Services, N/A employees
Less than 6 months
“User-friendly but not always needed
Pros
I found it really simple to pick up and use. It was not hard to learn at all.
Cons
I'll be honest I don't use it super frequently because it does always come in handy for the type of work I'm doing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
