Tapcheck Reviews

“0/10

Pros

Nothing I’m annoyed my job switched over to Tapcheck it’s horrible never update hours, only help is “escalating a ticket” I’m sure i have 20 escalated tickets by now

Cons

I am extremely disappointed with Tapcheck’s customer service and lack of resolution. My hours have repeatedly not been updated correctly, which directly affects my access to my earned wages. I have submitted over 20 support tickets and each time I’m told my issue will be “expedited,” yet nothing is actually resolved. Calling the support number has not helped, and there is no clear escalation process or accountability. It feels like I am being given the same response over and over without any real action being taken. For a service that deals with people’s earned income, accuracy and timely support should be a priority. Based on my experience, Tapcheck has failed in both areas. I hope they improve their communication and actually follow through on resolving customer issues.

“An excellent employee benefit

Pros

Tapcheck offers great value for our employees, giving them easy access to daily pay, emergency funds or even extra cash. The simplicity of the app makes it easy for them to get funds when they need them the most, with only a minimal fee involved. I appreciate the automation of it from notifying new hires about their options to the seamless payroll process that handles deductions. The employer portal is userfriendly and the marketing materials provided make it easy to promote. My customer relations manager is outstanding. He's always quick to respond, solves any issues within 24 to 48 hours and assists me whenever I need help.

Cons

There is no customer service contact number. Employees would rather have a phone line to reach customer support instead of just chat as they don't want to wait for responses when issues come up with their Tapcheck account.

“Company that truly values people and understands their needs

Pros

Tapcheck has been a huge help to our employees specially in bridging their daily financial needs. Our account manager, has been exceptional with her communication and quick response times, offering solutions within 24 hours. His service sets the bar high.

Cons

It would be great to have a customer service phone number instead of just a chat option.

“An amazing benefit for employees!

Pros

Its integration with Wellsky has been incredibly seamless, which means my team has minimal administrative tasks.

Cons

There is not much to dislike about it and our employees love it!

“Efficient tool for employees

Pros

Tapcheck is incredibly efficient and easy to use for both employees and employers.

Cons

I don't have anything negative to say. Every interaction has been great.

“I really had a stress free experience

Pros

The speed and ease of use are what I like most, logging in and accessing funds quickly is great!

Cons

There is nothing I don't like about the app.

“Valuable asset

Pros

At first I wasn't sure if many employees would use Tapcheck but I was pleasantly surprised. A lot more employees use it regularly than I expected and it's become a valuable perk for them specially during tough times. The best part is how seamless the process is, I don't have to worry about anything as the payroll company interfaces with it and automatically deducts the amount from their paycheck. It requires zero effort from me.

Cons

There really is not anything I don't like. When an employee terminates, the first thing I do is go into the system and immediately terminate them, which is simple and straightforward.

“Good functionality, even better customer support

Pros

I really appreciate how helpful their customer support is and how easy it is to use their app.

Cons

Customer support can take a little longer to respond but overall, the service is great.