Not Specified, N/A employees
“Unresponsive and stuck support!!”
Pros
Filling out W-2 forms felt feasible and easy for me within the system. However I was frustrated that I couldn't submit them despite everything appearing correct and being charged in that situation felt disappointing.
Cons
Because it won't allow me to submit, I'm now behind and possibly late, there is absolutely no help via email or AI support and I can't get anyone to assist me so I remain stuck.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
2
Not Specified, N/A employees
“Extremely unreliable and buggy system”
Pros
Managing W-9 requests along with 1099 creation, submission and distribution has become much more convenient for me since I can handle everything from one centralized platform.
Cons
I find this system extremely unreliable and filled with bugs, in my experience it's the worst I've used and it keeps getting worse.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
2
Not Specified, N/A employees
“Costly errors due to UI problems”
Pros
At first, I found it surprisingly simple to use.
Cons
What I thought would save me money turned out to be false. A UI problem forced me into paying for duplicate submissions. I watched a status sit unchanged for ten days while it looked like the issue was on their side yet they kept blaming the IRS. Customer support rarely responded. There was no sense of accountability. Support refused to process a refund for the UI-caused errors even after I sent video proof several times and still received no acknowledgement. The Modern interface was broken and made me buy new submissions because tapping edit opened a new form instead of editing, charging me again before I learned the Classic view worked correctly.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Not Specified, N/A employees
“easy interface with secure storage”
Pros
I'm really impressed by how feasible the interface is and that my documents are stored securely online.
Cons
So far I haven't found any problems when filing 1099 tax forms and I really like it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“perfect tool for my company!!”
Pros
I use this tool to handle my company's issuance from start to finish and it has removed the need for any paper forms.
Cons
From my experience this isn't modern technology, many of its workflows, templates and integrations feel dated and clunky compared with newer tools. Despite those antiquated elements, I've never had it fail, it's proven reliable over time and still supports current tax form issuance without issues.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
“Extremely easy and fast tool”
Pros
Really simple to navigate. I knew nothing about submitting our annual because we always relied on an accountant before this year and honestly it only took me under 20 minutes to get all the filings done from the moment I began.
Cons
I can't say enough good things about this tool
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Accessible interface for ongoing updates”
Pros
it is great that how feasible the interface is and I can hop in anytime to make various updates when necessary.
Cons
there's really nothing about it that I would point to as a dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Manage multiple payers efficiently”
Pros
I appreciate being able to set up multiple payers which lets me handle forms for different clients all from one profile.
Cons
When I ask recipients to log in using the new method, it's been confusing getting them signed in so I put together supplemental instructions to help.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Not Specified, N/A employees
“Fast template import and uploads”
Pros
Signing up was super feasible, I could import templates easily and upload everything really quickly.
Cons
I don't have any complaints, nothing to note.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“excellent service and support”
Pros
The service quality is excellent, the support team was helpful and I'm extremely satisfied with the overall experience.
Cons
For many years I've used this excellent 1099 tax platform and while I expected consistent benefits from my paid annual membership, they billed me for a year and I didn't receive any real advantages. They even emailed a 20% off coupon but when I tried to redeem it I was told it had already expired. That feels like misleading advertising to me.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
10
Not Specified, N/A employees
“Easy interface with helpful live support”
Pros
I'm impressed by the easy interface. Also live help is quick and informative.
Cons
For my inattentive self, the EIN's flashing bold really isn't necessary
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Not Specified, N/A employees
“Easy first-time submission”
Pros
Since I had never filed it before, this program made the entire submission process extremely easy for me.
Cons
At first the software required some time for me to understand how it worked but after I learned its steps, using it became simple and smooth.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Affordable alternative with full features”
Pros
It delivers all the capabilities you'd expect from pricier options. I like that it has a cleaner interface and comes at a far more affordable price.
Cons
The online chat wasn't much help but in the end I worked out everything I needed because the software is quite convenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Simple contractor setup and filing”
Pros
I found it really simple to set up my contractors, it's also feasible for sending 1099s and it's affordable.
Cons
haven't experienced any real problems so far since I just started using the app and I'm planning to connect it to my QuickBooks, that could potentially cause a hiccup but I seriously doubt it will.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Not Specified, N/A employees
“easy payment process!!”
Pros
For me the payment process has been really feasible so far and I have no complaints.
Cons
Honestly I can't find anything negative to say about the company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9