Total 30 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

13%

3

Stars

0%

2

Stars

0%

1

Stars

20%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DS

Diana S.

Not Specified, N/A employees

1.0
January 2026

Unresponsive and stuck support!!

Pros

Filling out W-2 forms felt feasible and easy for me within the system. However I was frustrated that I couldn't submit them despite everything appearing correct and being charged in that situation felt disappointing.

Cons

Because it won't allow me to submit, I'm now behind and possibly late, there is absolutely no help via email or AI support and I can't get anyone to assist me so I remain stuck.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

1

Functionality

2

DS

Diana S.

Not Specified, N/A employees

1.0
January 2026

Unresponsive and stuck support!!

Pros

Filling out W-2 forms felt feasible and easy for me within the system. However I was frustrated that I couldn't submit them despite everything appearing correct and being charged in that situation felt disappointing.

Cons

Because it won't allow me to submit, I'm now behind and possibly late, there is absolutely no help via email or AI support and I can't get anyone to assist me so I remain stuck.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

1

Functionality

2

GA

Gabriel A.

Not Specified, N/A employees

1.0
December 2024

Extremely unreliable and buggy system

Pros

Managing W-9 requests along with 1099 creation, submission and distribution has become much more convenient for me since I can handle everything from one centralized platform.

Cons

I find this system extremely unreliable and filled with bugs, in my experience it's the worst I've used and it keeps getting worse.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

1

Functionality

2

GA

Gabriel A.

Not Specified, N/A employees

1.0
December 2024

Extremely unreliable and buggy system

Pros

Managing W-9 requests along with 1099 creation, submission and distribution has become much more convenient for me since I can handle everything from one centralized platform.

Cons

I find this system extremely unreliable and filled with bugs, in my experience it's the worst I've used and it keeps getting worse.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

1

Functionality

2

MD

Michelle D.

Not Specified, N/A employees

1.0
May 2024

Costly errors due to UI problems

Pros

At first, I found it surprisingly simple to use.

Cons

What I thought would save me money turned out to be false. A UI problem forced me into paying for duplicate submissions. I watched a status sit unchanged for ten days while it looked like the issue was on their side yet they kept blaming the IRS. Customer support rarely responded. There was no sense of accountability. Support refused to process a refund for the UI-caused errors even after I sent video proof several times and still received no acknowledgement. The Modern interface was broken and made me buy new submissions because tapping edit opened a new form instead of editing, charging me again before I learned the Classic view worked correctly.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

MD

Michelle D.

Not Specified, N/A employees

1.0
May 2024

Costly errors due to UI problems

Pros

At first, I found it surprisingly simple to use.

Cons

What I thought would save me money turned out to be false. A UI problem forced me into paying for duplicate submissions. I watched a status sit unchanged for ten days while it looked like the issue was on their side yet they kept blaming the IRS. Customer support rarely responded. There was no sense of accountability. Support refused to process a refund for the UI-caused errors even after I sent video proof several times and still received no acknowledgement. The Modern interface was broken and made me buy new submissions because tapping edit opened a new form instead of editing, charging me again before I learned the Classic view worked correctly.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

2

GM

Gretchen M.

Not Specified, N/A employees

5.0
May 2024

easy interface with secure storage

Pros

I'm really impressed by how feasible the interface is and that my documents are stored securely online.

Cons

So far I haven't found any problems when filing 1099 tax forms and I really like it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GM

Gretchen M.

Not Specified, N/A employees

5.0
May 2024

easy interface with secure storage

Pros

I'm really impressed by how feasible the interface is and that my documents are stored securely online.

Cons

So far I haven't found any problems when filing 1099 tax forms and I really like it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NW

Nathan W.

Not Specified, N/A employees

5.0
May 2024

perfect tool for my company!!

Pros

I use this tool to handle my company's issuance from start to finish and it has removed the need for any paper forms.

Cons

From my experience this isn't modern technology, many of its workflows, templates and integrations feel dated and clunky compared with newer tools. Despite those antiquated elements, I've never had it fail, it's proven reliable over time and still supports current tax form issuance without issues.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

NW

Nathan W.

Not Specified, N/A employees

5.0
May 2024

perfect tool for my company!!

Pros

I use this tool to handle my company's issuance from start to finish and it has removed the need for any paper forms.

Cons

From my experience this isn't modern technology, many of its workflows, templates and integrations feel dated and clunky compared with newer tools. Despite those antiquated elements, I've never had it fail, it's proven reliable over time and still supports current tax form issuance without issues.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

MD

Martin D.

Not Specified, N/A employees

5.0
May 2024

Extremely easy and fast tool

Pros

Really simple to navigate. I knew nothing about submitting our annual because we always relied on an accountant before this year and honestly it only took me under 20 minutes to get all the filings done from the moment I began.

Cons

I can't say enough good things about this tool

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD

Martin D.

Not Specified, N/A employees

5.0
May 2024

Extremely easy and fast tool

Pros

Really simple to navigate. I knew nothing about submitting our annual because we always relied on an accountant before this year and honestly it only took me under 20 minutes to get all the filings done from the moment I began.

Cons

I can't say enough good things about this tool

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BT

Brytwauna T.

Not Specified, N/A employees

5.0
April 2024

Accessible interface for ongoing updates

Pros

it is great that how feasible the interface is and I can hop in anytime to make various updates when necessary.

Cons

there's really nothing about it that I would point to as a dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BT

Brytwauna T.

Not Specified, N/A employees

5.0
April 2024

Accessible interface for ongoing updates

Pros

it is great that how feasible the interface is and I can hop in anytime to make various updates when necessary.

Cons

there's really nothing about it that I would point to as a dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA

Diana A.

Not Specified, N/A employees

4.0
February 2024

Manage multiple payers efficiently

Pros

I appreciate being able to set up multiple payers which lets me handle forms for different clients all from one profile.

Cons

When I ask recipients to log in using the new method, it's been confusing getting them signed in so I put together supplemental instructions to help.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

DA

Diana A.

Not Specified, N/A employees

4.0
February 2024

Manage multiple payers efficiently

Pros

I appreciate being able to set up multiple payers which lets me handle forms for different clients all from one profile.

Cons

When I ask recipients to log in using the new method, it's been confusing getting them signed in so I put together supplemental instructions to help.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

SM

Suzanne M.

Not Specified, N/A employees

5.0
February 2024

Fast template import and uploads

Pros

Signing up was super feasible, I could import templates easily and upload everything really quickly.

Cons

I don't have any complaints, nothing to note.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Suzanne M.

Not Specified, N/A employees

5.0
February 2024

Fast template import and uploads

Pros

Signing up was super feasible, I could import templates easily and upload everything really quickly.

Cons

I don't have any complaints, nothing to note.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

manuel M.

Not Specified, N/A employees

5.0
February 2024

excellent service and support

Pros

The service quality is excellent, the support team was helpful and I'm extremely satisfied with the overall experience.

Cons

For many years I've used this excellent 1099 tax platform and while I expected consistent benefits from my paid annual membership, they billed me for a year and I didn't receive any real advantages. They even emailed a 20% off coupon but when I tried to redeem it I was told it had already expired. That feels like misleading advertising to me.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

10

RC

ROSALIA C.

Not Specified, N/A employees

5.0
February 2024

Easy interface with helpful live support

Pros

I'm impressed by the easy interface. Also live help is quick and informative.

Cons

For my inattentive self, the EIN's flashing bold really isn't necessary

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9