TeamKeeper Reviews

“good for simple and fast use

Pros

the interface is really simple and uncluttered, which makes it simple to use. Both managers and staff consistently report that the platform runs very efficiently.

Cons

Honestly, I can't think of anything negative right now. The development team did an excellent job setting everything up.

“Tracks all time & time off well

Pros

We can monitor when our staff clock in and out, plus manage PTO and holidays and generate reports from that information, it's also simple for team members who split their time across several sites.

Cons

I don't really have any complaints, it meets our needs without issues.

“smooth with good help

Pros

Overall, it's pretty simple to use and I receive solid support from GHG, who we work with.

Cons

Where I run into problems is when adding a new employee and getting the system to integrate smoothly with QuickBooks.

“Simple tool with good reports

Pros

What I appreciate most is how simple the program is to use, that it can produce reports and that it records not just hours worked but also PTO.

Cons

So far, I haven't faced any drawbacks with this software yet.

“easy to setup

Pros

it is very easy to use, with an obvious, well-organized setup for labor categories and a simple process for creating and managing groups.

Cons

I'd like to see a clearer API for integrating with QuickBooks and a way to automate how labor is distributed.

“best for all...needs better reports

Pros

From my side as an employee, clocking in and logging hours was fast and simple. On the admin end, I found creating users, setting up charge codes and overall configuration simple, so new admins could pick up the process quickly.

Cons

the reporting options are limited. Setting up user profiles for employees with overtime felt a bit clunky and the process for importing data into QuickBooks was awkward.

“my team's top choice

Pros

My team finds it simple to use, it reliably captures the hours employees enter and generates clean, comprehensive timesheets that clearly show all recorded time, edits and approvals.

Cons

I dislike that when leave is approved on or after the actual date, it fails to appear on the timesheets after approval which causes confusion and requires manual follow-up.

“easy for daily staff tasks

Pros

it is interactive and easy for our employees to use when performing their daily tasks.

Cons

Our team required a stronger platform that could manage HR, timekeeping, scheduling and payroll more effectively.

“Great detail tracker with company news

Pros

this tool is really simple to use, it records time exactly the way we need it and lets us split entries by customer, by project under a given customer and by corporate-level projects, while also handling different types of time off like holidays, vacation and sick leave. Plus, the News area is fantastic for sharing company-wide updates since not everyone checks email but everyone must enter their time, they will see whatever is posted there first. I consider this a highly useful feature, although I wish it were a little more powerful.

Cons

We rely on the News feature heavily but it really needs to be more robust it 'blows up' or fails on us when we include too many characters in a post which is frustrating because we use it all the time and consider it extremely valuable.

“good code tracker

Pros

I really liked that I could assign specific codes to each employee, which ensured their time was charged accurately.

Cons

Although the initial setup required quite a bit of time, I appreciated that once it was finished, adding new employees became very easy.

“nice choice for staff

Pros

Its very user-friendly for employees and it reliably calculates our staff's hours from their time-ins and time-outs.

Cons

I can't allocate costs between different charge codes in the middle of a pay period.

“Nothing works well on my phone

Pros

Honestly, I can't find a single thing I like about this program at all.

Cons

On my phone and tablet, I find the program overly clunky and it rarely works properly.

“Simple for staff but hard to get help

Pros

it is very easy to use, simple to set up and my staff pick it up quickly and learn it without trouble.

Cons

However, reaching customer support can be really difficult when I need help.

“Clear and organized site layout

Pros

I'm really impressed with the site's layout and how well everything is organized, the content is clear and thorough and finding what I need is simple.

Cons

It would be helpful to have a main home screen with quick links to frequently used apps so I can jump straight to what I need. For example, I always go to Supervisor first and then select 'view timesheets', so a customizable home screen that lets me click those options quickly would simplify my routine a bit. Overall, a small dashboard of shortcuts would save time and reduce clicks.

“Very flexible with great help

Pros

Clockwise is incredibly forgiving. With a bit of effort I can correct a lot of issues. The customer support team is excellent and knowledgeable when I reach out. We've seen very little downtime, which I appreciate.

Cons

I'm missing a clear timesheet approval status feature for our team. It would also be helpful if timesheet notes were visible to the end user but that's not an option right now. Because we oversee a large number of client: project combinations that each have different approval needs, it can't handle those variations for us. As a result I end up exporting the data and doing weekly Excel workarounds to track and update approval statuses for every project.