TeamKeeper Reviews

“good value and team learning

Pros

For the price, I got excellent value and it boosted our team's productivity, made tracking hours much easier and doubled as a really useful learning experience.

Cons

The screenshot monitoring felt pretty tedious and dull. I think there should be other options, because constantly taking screenshots wasn't very enjoyable.

“Great schedule but needs more tools

Pros

Its really useful when I oversee rotating staff or have to coordinate front desk, cleaning teams and part-time helpers across multiple sites. The scheduling interface is interactive and automated timesheets cut down on manual tracking

Cons

However, I wish it supported room booking, customer messaging, or tenant coordination and features I consider essential for running a shared workspace.

“Tracks hours well

Pros

I can easily keep track of my working hours, even the breaks.

Cons

Setting it up the very first time was aissue for me, it felt difficult and took a long time to configure everything.

“easy to track but setup slow

Pros

I find it a simple tool for tracking the time I spend on individual work items.

Cons

It takes me quite a time to set up each project and its subcode.

“Helps us see team work

Pros

it makes the team's progress easy to follow, giving clear transparency about where everyone stands in a project.

Cons

I've noticed it can be a little glitchy at times but for the most part it does the job well.

“works good for pay

Pros

One thing I appreciate is that I'm able to import employees' time directly into my payroll software. I also like being able to see when an employee edits or changes their timesheet.

Cons

The multiple timesheet feature could be more reliable, because it doesn't always work as expected and needs improvement. I also wish I could view timesheets one week at a time and get the totals for each week.

“helpful but not efficient

Pros

What I like is how it links directly with our accounting software, so all we need to do is bring in the timesheets and payroll is ready to run right away. I'm also a fan of the archiving and document management tools and there are many other helpful features.

Cons

My biggest problem is that it doesn't show how many timesheets (i.e., employees) I'm about to import. I need that tally so I can confirm everything's prepared before importing it's crucial for my workflow. It would also be helpful if the system displayed the total hours being imported so I can verify the sums ahead of time.

“best for our business needs

Pros

While the program comes loaded with a lot of capabilitiesmany of which we don't ever tapwe bought it mainly so our staff would have a simple, reliable way to record their work hours and categorize time by job. The entries are what we rely on to build payroll, bill our clients and satisfy audit documentation for cost-reimbursed contracts. In practice it has turned out to be an important and dependable resource that helps us meet all of those administrative and compliance needs.

Cons

I don't have any criticisms about the Clockwise features we currently use. Given my positive experience with the parts we rely on, I would expect that the other features would also meet my needs and leave me equally satisfied if we chose to use them.

“simple but broken on some browsers

Pros

Its very friendly and easy to use, the site is always available, simple and dependable.

Cons

the app behaves oddly depending on which browser I use. The rows never align, which drives me nuts when I'm trying to track time. The GUI is rigid and makes reviewing timecards far more time-consuming than it should be. Whenever we've requested even small updates or improvements, nothing has been changed.

“Easy to use with great support

Pros

the software is fairly simple to use and the technical support team has been absolutely fantastic.

Cons

It doesn't reliably track PTO or vacation time the way it's supposed to, so my team and I had to stop using it to manage our PTO/vacation records.

“Great for clock-in and staff

Pros

I'm extremely grateful that you have joe on your customer support team, he's helped me use several difficult issues.

Cons

At our agency we rely on your 'Clockin' and 'Login' system and I find this feature very helpful for both our organization and the staff who work here.

“Affordable and simple to use

Pros

this solution is extremely affordable, simple to operate and simple to teach our staff how to use. The customer support team is exceptional, someone is consistently on hand and prepared to assist.

Cons

Moving data back and forth between our payroll and timekeeping platforms feels clunky. Manually adding each employee in both systems eats up a lot of time. I wish timesheets saved automatically.

“Clever hour and mileage tracker

Pros

For my organization, I really appreciated how simple it is to monitor hours at the top of the timesheet while being able to allocate those hours across multiple programs lower down. I also appreciated that mileage can be billed directly within the timesheet and then exported into a spreadsheet for easy import into our payroll system. There's even a place to upload the actual mileage logs, so I had all the backup documentation right there attached to the timesheet, which made record-keeping and audits much less of aissue for our team.

Cons

During setup, figuring out the precise CSV or .text file layout that would import cleanly into our accounting software proved to be somewhat tricky. I found there was no magic export that came out flawless, so we ended up doing a bit of manual reformatting for the accounting imports. On the plus side, imports of leave and paystubs did work when sent back into Clockwise and after a couple of weeks everything settled down and required only minimal tweaks. One remaining annoyance for me is that, even though timesheets are bi-weekly, the system doesn't subtotal each individual week having weekly totals would have made calculating overtime much simpler.

“Simple time logs but double entry

Pros

I find it really simple to log labor hours.

Cons

Project coding can be somewhat confusing because I'm required to enter information in two different modules but once I work through it, it becomes easy.

“Affordable tool with great support

Pros

this solution is extremely affordable, simple to operate and simple to teach our staff how to use. The customer support team is exceptional, someone is consistently on hand and prepared to assist.

Cons

I'd appreciate it if setting up Groups and charge numbers were simpler.

“pretty friendly solution

Pros

Clockwise was pretty simple to use and I liked that.

Cons

I found placing certain people in the correct spots a bit confusing at times.

“Only good on computer

Pros

for my part, I relied on it mainly for tracking my time every day.

Cons

However, the mobile app never worked reliably.

“Fast and easy to use... no complaints

Pros

its very convenient, fast and more than sufficient and it's really easy to use.

Cons

I don't have any complaints, there's nothing negative to say, I think it's a great piece of software.

“best for audit rules

Pros

I'm really pleased that the platform is DCAA/DCMA audit compliant, as it helps small businesses handle complex timekeeping regulations and ultimately secure a favorable audit outcome or an approved accounting system letter.

Cons

In my experience, the mobile app is more tailored to shift workers than to exempt employees and it lacks a Supervisor timecard view so managers can't easily review or approve workers' hours.

“very smooth integration

Pros

What I appreciate are the integrations, I can connect it with other workplace apps which makes it easy to use effectively and the plug-and-play setup makes scheduling meetings and defining work hours simple.

Cons

the initial setup was confusing as a first-time user.

“good for simple and fast use

Pros

the interface is really simple and uncluttered, which makes it simple to use. Both managers and staff consistently report that the platform runs very efficiently.

Cons

Honestly, I can't think of anything negative right now. The development team did an excellent job setting everything up.

“Tracks all time & time off well

Pros

We can monitor when our staff clock in and out, plus manage PTO and holidays and generate reports from that information, it's also simple for team members who split their time across several sites.

Cons

I don't really have any complaints, it meets our needs without issues.

“smooth with good help

Pros

Overall, it's pretty simple to use and I receive solid support from GHG, who we work with.

Cons

Where I run into problems is when adding a new employee and getting the system to integrate smoothly with QuickBooks.

“Simple tool with good reports

Pros

What I appreciate most is how simple the program is to use, that it can produce reports and that it records not just hours worked but also PTO.

Cons

So far, I haven't faced any drawbacks with this software yet.

“easy to setup

Pros

it is very easy to use, with an obvious, well-organized setup for labor categories and a simple process for creating and managing groups.

Cons

I'd like to see a clearer API for integrating with QuickBooks and a way to automate how labor is distributed.

“best for all...needs better reports

Pros

From my side as an employee, clocking in and logging hours was fast and simple. On the admin end, I found creating users, setting up charge codes and overall configuration simple, so new admins could pick up the process quickly.

Cons

the reporting options are limited. Setting up user profiles for employees with overtime felt a bit clunky and the process for importing data into QuickBooks was awkward.

“my team's top choice

Pros

My team finds it simple to use, it reliably captures the hours employees enter and generates clean, comprehensive timesheets that clearly show all recorded time, edits and approvals.

Cons

I dislike that when leave is approved on or after the actual date, it fails to appear on the timesheets after approval which causes confusion and requires manual follow-up.

“easy for daily staff tasks

Pros

it is interactive and easy for our employees to use when performing their daily tasks.

Cons

Our team required a stronger platform that could manage HR, timekeeping, scheduling and payroll more effectively.

“Great detail tracker with company news

Pros

this tool is really simple to use, it records time exactly the way we need it and lets us split entries by customer, by project under a given customer and by corporate-level projects, while also handling different types of time off like holidays, vacation and sick leave. Plus, the News area is fantastic for sharing company-wide updates since not everyone checks email but everyone must enter their time, they will see whatever is posted there first. I consider this a highly useful feature, although I wish it were a little more powerful.

Cons

We rely on the News feature heavily but it really needs to be more robust it 'blows up' or fails on us when we include too many characters in a post which is frustrating because we use it all the time and consider it extremely valuable.

“good code tracker

Pros

I really liked that I could assign specific codes to each employee, which ensured their time was charged accurately.

Cons

Although the initial setup required quite a bit of time, I appreciated that once it was finished, adding new employees became very easy.

“nice choice for staff

Pros

Its very user-friendly for employees and it reliably calculates our staff's hours from their time-ins and time-outs.

Cons

I can't allocate costs between different charge codes in the middle of a pay period.

“Nothing works well on my phone

Pros

Honestly, I can't find a single thing I like about this program at all.

Cons

On my phone and tablet, I find the program overly clunky and it rarely works properly.

“Simple for staff but hard to get help

Pros

it is very easy to use, simple to set up and my staff pick it up quickly and learn it without trouble.

Cons

However, reaching customer support can be really difficult when I need help.

“Clear and organized site layout

Pros

I'm really impressed with the site's layout and how well everything is organized, the content is clear and thorough and finding what I need is simple.

Cons

It would be helpful to have a main home screen with quick links to frequently used apps so I can jump straight to what I need. For example, I always go to Supervisor first and then select 'view timesheets', so a customizable home screen that lets me click those options quickly would simplify my routine a bit. Overall, a small dashboard of shortcuts would save time and reduce clicks.

“Very flexible with great help

Pros

Clockwise is incredibly forgiving. With a bit of effort I can correct a lot of issues. The customer support team is excellent and knowledgeable when I reach out. We've seen very little downtime, which I appreciate.

Cons

I'm missing a clear timesheet approval status feature for our team. It would also be helpful if timesheet notes were visible to the end user but that's not an option right now. Because we oversee a large number of client: project combinations that each have different approval needs, it can't handle those variations for us. As a result I end up exporting the data and doing weekly Excel workarounds to track and update approval statuses for every project.