Toast Payroll & Team Management Reviews

“flexible ordering with live item display

Pros

I really like how flexible the ordering system is as it adapts easily to however I need to work. The screen shows every item I sell as it happens which keeps me fully aware of what's moving in real time. No delays, no guessing, just instant visibility into my sales. It makes staying on top of everything feel effortless.

Cons

Honestly I can't find anything to complain about at the moment.

“simple and reliable

Pros

What I like most about Toast is how easy it is to use and how reliable it is during busy shifts. Plus it combines orders, payments and reports in one place making daily work much smoother. I also like the customer support and regular updates and the system grows well with the business.

Cons

I don't have any complaints.

“Helps track hours, payroll and sales

Pros

Toast helps me track employee hours, run payroll and see which menu items sell well and which do not. It also gives me a clear picture of what's happening in my business. And I like that it links directly to my website so no manual entry and setup was quick and easy.

Cons

One thing I do not like is that it only works with its own hardware and payment system. That lock-in feels too limiting and makes me worry about flexibility in the future.

“Relies on labor and sales reports

Pros

We rely on the Labor Summary and Sales Summary reports along with the day by day account view which together let us manage payroll smoothly across our various business entities.

Cons

Often I notice that payroll reports do not line up with the payments allocated to each employee which causes reconciliation headaches.

“easy for new staff, offline mode reliable

Pros

Toast is easy for new staff to learn. Plus guests can pay right at the table with a card or phone which speeds things up. I also really like the offline mode as it still works if the internet goes down, so we can keep taking orders and payments. That reliability gives me peace of mind. Setup was easy too and connecting the tablet and printer was quick and simple.

Cons

I don't like how updates arrive so often without warning and end up altering features we had already grown comfortable with. It would help if update communications were concise and to the point rather than buried in lengthy documents when changes are rolled out.

“everything organized in one place

Pros

It is user friendly and easy to use. Plus it keeps reward points and everything organized in one place, logs past orders and gives a clear snapshot of the menu. The checkout details are very comprehensive, so I do not run into unexpected fees and there is a space to leave feedback about the service. My initial setup went smoothly too, following clear step by step instructions.

Cons

Well I do not have any cons to share as it is simply the best.

“Gives the order information i need

Pros

I think it is pretty cool as it gives me the order information I need.

Cons

Overall it is quite helpful so I have no complaints.

“simple setup for new rewards programs

Pros

The software is really easy to set up and it makes it simple for new restaurants like mine to pilot their rewards programs.

Cons

Every so often I forget which credit card I used and when I end up paying with a different one the purchase doesn't earn any points. So I wish there was a simpler option so I could still collect rewards even if I'm using another card at checkout.

“easy to take orders on the go

Pros

It makes it easy to take orders on the go especially for coffee.

Cons

I notice that it is not used everywhere for ordering food yet

“Loves card recognition and auto receipts

Pros

As a customer what I love most about Toast is that it recognizes my card and emails me a receipt automatically. It also saves my info, so when a mer chant uses it, checkout is fast means I don't need to pull out my card every time.

Cons

Because I am only a customer I don't have enough insight into its backend to point out any negatives but I really enjoy when restaurants choose to use this tool.

“Simple setup, transaction fees too high

Pros

Personally I like how simple Toast is and that the initial setup was easy.

Cons

I am bothered because the transaction fees it too high. I mean I'd prefer a simple flat per-transaction rate or a fixed monthly charge especially considering I also have to buy the card reader hardware myself.

“annoyed by payment fees and expensive hardware

Pros

The interface is easy to use and tools like handheld ordering really help our daily service run more smoothly.

Cons

What annoys me the most is the required payment processing fees and expensive hardware as they make the system cost a lot more.

“customizable and give non-intrusive alerts

Pros

Toast is lightweight and easy to use. Plus small alerts pop up in the corner without blocking my screen so I stay focused. Notifications are instant too means I know right away if an action worked which reduces uncertainty. I can also customize what shows, how long it stays and where it appears. That flexibility makes it efficient and keeps alerts helpful, not distracting.

Cons

Its alerts only show information and you cannot act on them. For example if a message says something failed, I cannot fix it from the alert. I have to go back to the main screen which breaks my workflow.

“Takes chaos out of food-service operations

Pros

What I really like is how Toast takes the chaos out of running a food-service business. As its all in one set of tools covers the many moving parts of a restaurant's daily operations, helping me manage everything from order entry to staff tasks. The integrated platform makes order taking, payment handling and even inventory tracking feel much more easy than piecing systems together. I also lean on the reporting features for useful insights that guide better decision-making. All in all, I value its focus on improving efficiency and the overall customer experience.

Cons

The hardware is reliable but you are forced to use its own brand. I mean you cannot mix in cheaper third-party devices. And if something breaks or I need more terminals, I have to pay their prices. So I wish I had more flexibility to choose lower-cost options.

“Pretty good for POS, helped increase tips

Pros

For food rewards, I rely on Toast. It's super simple to use and back when I was bartending it served as a very simple POS. I appreciated how quickly I could pull up a customer's bill and how user friendly the layout made locating items. As that freed me to spend more time interacting with patrons which definitely helped me increase my tips.

Cons

I have no complaints.

“Simple pick-up orders with real-time progress

Pros

It is really simple to put in pick-up orders and follow the progress of my order every step of the way.

Cons

Sometimes I wish the interface offered more ways to categorize menu items such as being able to sort or filter dishes by price.

“easy, fast, useful modifier feature

Pros

I really like how easy Toast is to use. Also it is fast even with large reports and helps me quickly see top-selling items and track sales and payment trends. The modifier feature is useful too as I use it for bar orders and ice cream add-ons. Setup was simple and it is easy to maintain after that.

Cons

Some reports do not give me what I need. Plus I want more control over fields and filters for sorting data. And though there are many report options but when I try to look at big-picture business data, the reporting tools fall short.

“Handheld POS is very easy to use

Pros

The Toast handheld POS is very easy to use. Ticketing is also fast and accurate and it saves a lot on paper and ink. The best thing is that guests and staff learn it quickly. Plus setup was simple and I'd rate it 10/10 without hesitation. Moreover I also like that receipts can be emailed, printed or texted.

Cons

That said the only area I'd like to see improved is how it handles tabs and the storage or retrieval of individual receipts. For now those features seem a bit weak.

“Lets stores save details, smooth checkout

Pros

so many restaurants use Toast because it lets store details and quickly log back in to place pickup orders. I also value how it simplifies handling payments when I order food online making checkout much smoother.

Cons

Honestly I'd love to see more restaurants added to it as it would make my experience much better and more convenient.

“makes ordering easy

Pros

I have been using Toast all the time to place orders at restaurants and it really makes ordering food so easy as I can browse the menu, keep a running tab open and pay without having to wait for a server. Because so many places use this tool, I'm already comfortable and confident navigating it and that consistency makes the whole experience smooth. Plus being able to leave a tab open in particular is something I find extremely useful and convenient when dining out.

Cons

To be honest I can't think of any drawbacks.

“easy menu search

Pros

Toast lets me give custom names to checks and tabs. And it makes organizing and tracking orders so much easier. I also find the menu search really easy when I am looking up items for either the kitchen or the drinks list. The search is also simple and sends items straight to the kitchen or bar which is super convenient during service. On top of that I value how easily I can split a single check across multiple cards without hassle.

Cons

I do not like that check names print on the customers receipt. As it feels unnecessary and I wish I could turn that off.

“ties to apple wallet

Pros

It gives me an estimated time for when my food will be ready, which makes planning my meals way more reliable than just walking into a place, ordering and then waiting around for takeout. The interface is also clean and user friendly so it's easy to use and I'm also happy that it ties into my Apple Wallet.

Cons

No cons to share as I noticed nothing of such kind.

“easily locate transactions and records

Pros

What I find most helpful about it is how easily I can move through the system to locate all my transactions, sales and similar records.

Cons

The sheer number of options are overwhelming and I sometimes get confused trying to navigate them.

“Available online, simple and user-friendly

Pros

I like that Toast is available online around the clock and their support team is consistently helpful. Also the interface is simple and very user-friendly to get around.

Cons

One thing that bothers me is the inability to change an employee's name after they have already set up their account on it which has caused some awkward situations for our payroll and records.

“supports handheld devices

Pros

It was pretty easy to get the hang of the system and I like that it supports handheld devices.

Cons

I did not noticed any issues as it ran perfectly within my work environment.

“clearly labeled and easy adjustments

Pros

One thing I really like is how user-friendly the interface is. The result of it is that I do not waste time figuring out where things are as everything is clearly labeled and neatly organized. Also it is easy to adjust reports and keep information updated every day.

Cons

The sign-on home screen feels a bit cluttered to me at times and could do with fewer items. I'd like a simpler layout and the ability to add or remove elements from my dashboard so users can customize it to their liking.

“impressed by user-friendly interface and ETAs

Pros

I'm really impressed with how user friendly Toast is. Plus being able to view an accurate arrival time for my order is something I especially value. Setup was also not a problem as getting everything up and running took very little time.

Cons

Well I'd like it to partner with more kosher restaurants as that would make it more useful for me.

“easy descriptions, reliable setup, helpful text

Pros

Toast makes it easy to write product descriptions and run reports. I also love that I can set things up and not worry about them afterward. The detailed help text is really useful as I rely on it often.

Cons

So far I have not come across any negatives. So nothing to say here!

“compact tablet features, smooth onboarding

Pros

What I like most is that it is compact but still has great features. And as a small business owner, it is easy for me to use on the tablet especially for payments. Also the features are impressive, the support team is helpful and onboarding went smoothly. Overall it is user friendly and fits our needs well.

Cons

The response times from support could use some improvement. As I sometimes wait longer than I'd like for answers. Also it would be really useful if there were tutorial videos I could watch to walk through all the functions instead of having to learn everything by trial and error.

“customizable and easy setup

Pros

It is customizable and user-friendly. Since I began using it around eight months ago, I've been able to handle orders well, shifting them from in-person to more advanced online ordering without stressing over payments. Also the initial setup was incredibly easy even though we had little experience running a cafe and that simplicity really made everything much easier to get up and running.

Cons

Not a single complaint to share.

“everything is in there but poor organization

Pros

All our tax forms, ID details, pay stubs and hours are in there but if you can figure out where to find them.

Cons

It is really buggy and tough to track down the info you need. Everything is technically in there but it is just a challenge to actually find it. Like the site is not laid out correctly at all.

“covers everything with fantastic support

Pros

It covers everything we need without being as overwhelming as Quickbooks. Plus the tech support is absolutely fantastic.

Cons

We get reminders and late alerts starting Thursday, even though we don't process payroll until Monday. Other than that there is really nothing I dislike.

“Great for ptO tracking

Pros

We just added PTO tracking into our Toast payroll system and it's great. I can quickly answer any time-off questions from the team. Also having pay stubs and tax docs available online is a huge plus.

Cons

Figuring out how to request time off took me a minute maybe because I was trying to do it from my phone.

“Was hopeful but did not meet the expectations

Pros

At first I had this hopeful idea that if we just followed the instructions, nothing would go wrong but it turns out that was not quite true.

Cons

We had a bunch of W-2s from Toast that showed the wrong earnings and tax info. They are also pretty slow to respond whenever something goes wrong on their end.

“smooth pOs integration and helpful support

Pros

Toast Payroll works well with our Toast POS, making payroll processing quick and easy. Access to past pay data and various reports makes budgeting and planning is also not an issue. Plus if any issues arise, a quick call connects you to friendly and helpful support, who resolve everything right away.

Cons

There is a lot to explore and make use of here but honestly that's not a bad thing.

“All-in-one app

Pros

I love that this single app handles everything I need for HR such as onboarding, payroll, scheduling you name it. It has saved me a lot of money too.

Cons

Sometimes I wonder if keeping it simple is better. It's cool that it handles payroll and team management in one place but it can feel like too much. Sometimes I think it would be easier to let someone else handle payroll. And if there is a tech issue, the whole system goes down with no backup.

“Hard to use and broken promises

Pros

There is nothing I like about it as it's hard to use and does not sync properly like they promised. Switching to this system was the worst decision I have made in seven years of running my business.

Cons

Too much to say like how about getting your own process right before pointing fingers? Like don't blame the customer or make us jump through hoops for your mistakes. Just do your job.