Tracker RMS Reviews

“Truly an amazing experience

Pros

TrackerRMS platform is very simple to use, fast and highly efficient. Plus navigating through it is pretty easy too making our whole experience smooth and hassle-free.

Cons

I have not come across anything I dislike about it so far.

“Would totally recommend!

Pros

It's been around six months since we made the switch to Tracker RMS after using the same CRM/ATS for about 15 years. We have been extremely happy with the service we get regularly from Noah, Jillian and the entire team. Plus the system offers much more functionality than what we were used to with our previous platform.

Cons

There are certain fields that are fixed and cannot be removed or altered. But these are just a few so it is not a huge deal.

“Tracker has what you need!

Pros

I truly appreciate how easy it is to navigate this software while effectively keeping track of all our projects.

Cons

The tracker appears outdated compared to similar software options available.

“Everything you need is in it

Pros

What I liked most was how simple it was to navigate and how it kept track of all our projects.

Cons

Compared to other similar software it seemed to me a bit outdated.

“Tracker review

Pros

The ability to access the database via the internet is a fantastic feature.

Cons

It's frustrating to have to save my progress every time, as forgetting to do so results in losing information.

“Reliable software

Pros

It is really convenient to have online access to the database making it easy for me to retrieve and manage information from anywhere.

Cons

Well it is a bit annoying having to save every time as if I forget, I might lose my data.

“Solid business partner

Pros

Tracker has been really responsive to our feedback making adjustments based on our needs. It feels more like a partnership rather than them forcing us into their software's framework. After 22 years with the same ATS switching was nerve-wracking but we always felt supported by the team well. As their customer service is outstanding.

Cons

With over 20 years of data not all of our historical information transferred properly. We had to do some cleaning up but that's because of the difference between the two software systems. Any significant issues were quickly resolved by the team, who worked with us to find solutions. At first we were frustrated with things like hyperlinking, separate windows opening and timeouts but they addressed all these problems quickly and we were able to work through the system more smoothly.

“Ideal for new IT ticketing

Pros

I feel like this is the perfect ticket tool for those just starting out. As it provides excellent value before upgrading to pricier and feature-rich tools.

Cons

There are a few missing features but they don't really impact us when we are just starting out.

“Helps streamline everything

Pros

My favorite things about Tracker include its user friendly interface, customizable workflows, powerful project management tools and real-time collaboration features. Also it integrates well with tools like GitHub and Slack which makes it a versatile solution for teams of all sizes.

Cons

Some challenges I have faced with it include a steep learning curve for more advanced features, occasional glitches or bugs and missing features that other project management tools may offer. However the benefits of using it far outweigh these small drawbacks and it remains a popular choice for teams looking to streamline workflows and boost collaboration.

“Good for hiring and recruitment

Pros

TrackerRMS software is packed with useful features that make the process of hiring new employees much easier and more efficient for us.

Cons

I noticed the features available are limited based on the specific license that was tested.

“Most efficient recruitment approach for CRM

Pros

The help feature is fairly easy to use and the support team is highly responsive too as they gey back to us almost instantly whenever we need assistance.

Cons

No complaints here! And I am looking forward to future updates that will make managing data for both applicants and clients even easier. For example adding filters to the reporting section would be really helpful.

“A partner you can count on

Pros

It offers great customization options. Also it is easy to set up, ongoing support is great too and it offers an overall smooth and enjoyable user experience from start to finish.

Cons

WellI I think the ability to have different workflows based on the job type or internal team would be great.

“Leads the way

Pros

Without a doubt the best thing about Tracker is the customer support. As they are phenomenal at identifying issues and solutions ahead of time which has significantly improved my hiring process.

Cons

In my opinion the mobile app could definitely use an improved user experience.

“Unmatched in candidate tracking

Pros

It is simple to enter candidate details whether from a resume or directly from LinkedIn. I have set it up to text candidates directly instead of using just email and it works perfectly. Also the customer service is outstanding and that is one of the main reasons I chose this tool. Overall i has been completely reliable with no glitches and regular updates.

Cons

I simply do not have the time to explore all the great tools it offers. And honestly I don't have any major issues at all!

“Among the best in the industry

Pros

When we started looking for a new ATS/CRM system we created a thorough 120 point checklist to ensure we found the best fit for our recruitment agency. I reviewed over 70 different products and completed more than 35 demos and Tracker was the one that really stood out. It checked all our boxes. It shines with its customization options, user-friendly interface and exceptional customer support. Transitioning from our old system was seamless too thanks to their team. After exploring so many other systems, its strengths were clear as they are a trusted US/UK based company, their support is top-notch and their product is very user friendly. This made it so easy to onboard new employees. The ATS and CRM systems work perfectly together and they are always improving with regular updates. Their automations, mass email campaigns, video interview integration, in-depth reporting and ability to support all types of recruitment be it executive, direct, staffing, etc make it one of the best choices for any recruiting firm. So I highly recommend it to anyone in the industry.

Cons

The main issues I have noticed are due to their fast growth. As the company expands there are times when the servers can slow down. However as they continue to invest in upgrading their servers, I am confident this will get better. One feature I would really love to see is an autosave function. While the saving alerts are helpful it would be amazing if autosave worked for both record pages and email drafts. Despite this it is still a fantastic product overall.

“Perfect mix of efficiency and professionalism

Pros

I like it a lot as it makes handling support service issues much easier and more efficient all while maintaining a high level of professionalism.

Cons

One thing I noticed is that it takes a bit longer to respond.