Trakstar Hire Reviews

“clean layout with stage alerts

Pros

As I learn it quickly I move around the clean layout. I track candidate stages and I receive useful email alerts.

Cons

It is easier to search for candidates by matching keywords and I find the current search limited

“Affordable with responsive support

Pros

Honestly I find it extremely easy to use, affordable and their customer service is always available to support us whenever we have questions!

Cons

So far I can't think of any problems right now and I feel the system works smoothly as is

“Track applicants through hiring

Pros

For me this software is really feasible to use and I can easily keep track of applicants throughout the entire hiring process.

Cons

I've run into a drawback with bulk-uploading resumes and I find that job titles with unsupported characters prevent imports until corrected

“Quick email setup

Pros

At first login I connect email easily and I start working fast.

Cons

While we were unable to sync our calendar with the platform, I plan to handle it after upgrading our email client

“All jobs and candidates in one place

Pros

Inside one platform I track jobs and I link candidates to openings. With my team I collaborate and I customize workflows and I publish posts to our site.

Cons

I notice the user interface updates every six months and I find each refresh requires time to re-familiarize myself

“collaborative hiring with integrations

Pros

For daily hiring I use many features and I collaborate with my team. I also connect other tools and I move around easily.

Cons

Since I miss having a dedicated mobile app, I feel that limits on-the-go use for reviewing or tracking applicants

“Easy to learn without training

Pros

Without training I explore it myself and I understand how it works.

Cons

The follow-up email reminders are unreliable and I stopped relying on that feature because it doesn't work consistently for me

“Poor email formatting

Pros

From one screen I track candidates and I schedule interviews. I also manage the whole hiring flow.

Cons

I've noticed the email tool formats messages poorly and I find double or triple spacing creates an unprofessional impression when sending to candidates

“clear workflow and analytics reports

Pros

With clear steps I follow the process and I understand tasks quickly. In reports I view analytics and I gain useful insights.

Cons

My experience has been that the UI/UX experience and its visual richness still come across as very outdated and noticeably less appealing.

“Store openings and candidate history

Pros

In one place I store openings and I keep candidate history. I add users freely and I get good value.

Cons

Once I have a lot of openings I struggle to find the exact one I'm after searching becomes a real hassle.

“Quick user adoption

Pros

As a user I learn it fast and I see new hires adapt quickly. With little training I make them comfortable.

Cons

Occasionally I run into technical glitches but honestly that's normal for most applications. When problems do pop up, they get fixed really fast so it's not a major concern for me.

“from spreadsheets to pipeline tracking

Pros

Before this I struggled with spreadsheets and I repeated tasks. Now I post jobs online and I move candidates easily and I view pipeline info quickly.

Cons

Honestly what's there not to like? There are a few minor interface adjustments that could make the experience a touch smoother but nothing has annoyed me enough to reach out, if it had, I would certainly have emailed the developer to request the change.

“Keep hiring organized

Pros

for organization I rely on it daily and I keep everything tidy.

Cons

haven't been very impressed with their customer support so far.

“Helpful features during testing

Pros

During testing I explore features and I find them helpful.

Cons

I don't have many criticisms since it generally does the job for our recruitment process

“Online applications without paper

Pros

Through online forms I receive applications and I avoid paper copies.

Cons

Unfortunately I can't filter applicants based on the job description which makes it difficult to quickly narrow down and identify the right candidates.

“candidate sourcing made easy

Pros

For sourcing I search candidates and I recommend it to any company.

Cons

Setting it up required more time than I anticipated and it took me a while to get everything running smoothly.

“Support helped fix permissions

Pros

When access failed I contacted support and I followed screenshots. After steps I fixed permissions for my teammate.

Cons

I find that importing resumes doesn't always capture every detail from a candidate's document because of how the resume is formatted on the client's side. For example, when the phone number and email address are placed on the same line the system will often pull only one of those fields so I end up having to manually add the missing contact information.

“Product improves with updates

Pros

Over time I notice updates and I feel the product improves for users.

Cons

When I import resumes from Indeed they look cut off and the education section doesn't display correctly.

“customizable and easy to use tool

Pros

For me it's attractive and fairly easy to use, I can tailor it to match our hiring process.

Cons

I was led to believe they'd build a specific customization for us or that the system would fit our workflow. That promise proved false. Because of that we paid for a whole year in advance and now we can't use the platform at all. When I raised the issue, the customer service representative told me, "I'm not indicating fault here. I am simply reiterating our policy that we do not offer refunds in instances such as this." He also added that they were "more than willing to work with you to show you how you might maximize the feature at your disposal to help you make advancements in your hiring process." We tried following their advice and adjusted our process accordingly but then we started seeing duplicate applications sometimes four copies of the same submission which created a ton of extra administrative work for us even though it was only a small campaign. Because of those problems, the system became unusable for any further campaigns, using it would have generated far more work than it would have saved. I can imagine it being a good value for other teams but for our situation it ended up costing us twice, the original fee and the additional expense and time we spent trying to make it work.

“Efficient candidate tracking

Pros

I really like the features and how the system works and I find tracking candidates through our process easy and efficient.

Cons

Getting it set up takes a fair amount of time and I don't find it as simple as I'd hope.