UKG Reviews

“software review”

Pros

In my opinion their UKG App is good.

Cons

When saving a change you have to hit two steps before it's submitted.

“don't like the support”

Pros

Includes a lot of capabilites like data, metrics, compensation, dashboards and so much more.

Cons

The customer service is awful and the software isn't simple to work with.

“Has some issues to resolve”

Pros

It is easy to use and overall visually appealing.

Cons

Adjustments made on the employee portal are not reflecting properly.

“Great tool”

Pros

I appreciate how easy it is to use.

Cons

Customer service and billing was disappointing.

“can be better”

Pros

From an employee's side it is quite accessible.

Cons

Does not provide modular integration and it isn't user friendly.

“Overall good option”

Pros

A very intuitive software and it is easy to figure out.

Cons

Unable to track real activity. An example would be when a QLE was created, edited or deleted, it submitted w/o ticket creation.

“Not worth considering at all”

Pros

Nothing much to say here. A lot of things need to be improved.

Cons

UKG Pro isn't user-friendly at all, whether you are an admin or a user. I personally found it is overly complicated and the whole experience across the system feels inconsistent, probably because of all their acquisitions. On top of that, customer service is terrible, and also it is way too overpriced.

“Invest, and you will not regret”

Pros

I absolutely love using UKG Pro every day. It helps me stay organized. Also it is very easy to navigate and quite convenient. Honestly, I just wish I had started using it sooner because it is made my work tasks so much easier to handle.

Cons

If you are using it for the first time, you may find it a bit difficult to use but once you get the hang of it, it's the simplest and the most beneficial HR software.

“UKG Pro works amazingly well”

Pros

The thing I like most about UKG Pro is that it is an all in one app. I can access pay stubs, continuing education, benefits info and even check my time-off balances right from the dashboard. In short it's all there and it is so easy to access everything.

Cons

Honestly, I don't have anything bad to say about UKG Pro.

“Totally worthless”

Pros

Before UKG PRO I have worked with four different HR portals across various companies and honestly, using this one has been the worst experience by far. That said, only thing I like about it is the clean interface and the single sign-on login integration.

Cons

The mobile version is pretty much useless as it does not even try to offer any real functionality. Plus the search feature is a joke since it never pulls up anything and I get random 404 errors all over the site. Also the instructions for the app are honestly laughable, and I can't even picture it making it to an app store button.

“Excellent software”

Pros

My experience with UKG Pro has been pretty positive. It was a huge help during tax season as it allowed me to pull all my payroll info together in one spot. So whenever I need anything I am able to access it without any problem.

Cons

Sometimes it would limit my access and force me to change my password, which made it difficult to get to my payroll information.

“Love how easy and useful UKG is!”

Pros

I use this every day for payroll, tracking hours worked, managing time-off requests and accessing tax forms. Plus the mobile app is super handy and overall, it is just really easy to use.

Cons

A few of my team members reported that the app crashes a lot. They end up having to uninstall and reinstall it and then it works fine.

“A great choice for HRIS tasks”

Pros

UKG provides payroll services, talent management and so much more. It's like an all in one HRIS system that is a lot better than separate tools for everything.

Cons

At first, the UI is a little hard to get used to and figuring out all the features can also feel overwhelming. But once we do, it is actually pretty fun to use.

“Love it, though it has a minor issue”

Pros

It makes managing time off and handling payroll so simple since everything is in one place.

Cons

I do not like that there's no option to use templates that auto-populate weekly if your work hours and codes are the same.

“UKG Pro is a reliable choice”

Pros

Managing my timecard is fairly easy with UKG PRO, and submitting or checking PTO is also an easy task now.

Cons

Well I found setting employee schedules pretty finicky at times.

“Perfect for small companies”

Pros

I really liked the layout of the software. Plus all the settings were pretty easy to find and use which makes me appreciate a little more.

Cons

I didn't really come across any cons.

“Needs significant improvement”

Pros

UKG Pro is a centralized system that does a good job of keeping track of pay stubs and similar information. Plus, the user interface is simple and clean.

Cons

The app has very limited functionality, and it is super buggy. It logs me out often and logging back in is a hassle. On top of that, customer service is not quite accessible.

“Can't say enough good things about it!”

Pros

I love how easy it is to navigate this software, whether you are an employee or an administrator. The Community support is also great for finding answers to everyday questions. On top of that, I learn something new about UKG's features and functionality almost every day, which I really enjoy.

Cons

I don't like that wage attachments for Canada and ROEs are not sent automatically.

“All-in-one HR software”

Pros

It has so many helpful features like team management, a user-friendly interface and seamless payroll and time-tracking integration, along with other HR tools. It is a really efficient system. I also find the reporting tools super robust and adaptable, plus they add a lot of value to the organization.

Cons

It takes some time to get a good understanding on all the features. And the initial setup is also pretty complicated and it takes a while to get familiar with the UI/UX. Sometimes, I notice lag when switching between different modules.

“Worth giving a shot!”

Pros

What I love most about UKG Pro is how easy it is to use. I honestly didn't know anything about it before starting this job, but now we use it for about 80% of our work tasks. Not only it is easy to navigate but gives us alerts and always checks if we are sure about any changes we are making. It even asks if you want to save those changes and gives you a lot of prompts before you finalize anything.

Cons

If something went wrong, I would not even know who to contact for help because customer support is almost non existent.