WeThrive Reviews

“Poor customer care”

Pros

It did help us put a performance management process in place, even though the system itself wasn't particularly user-friendly.

Cons

Using the performance management features is awkward and complex but the bigger problem is how little concern they seem to show for customers. They tried to charge us for another 12 months of licensing after we chose not to renew, claiming incorrectly that we had missed the non-renewal deadline by a single day. Even if that had actually been true, trying to lock a customer into a full extra year just 30 days before renewal, after they had already made it clear they wanted to leave, shows a real lack of customer care.

“amazing support team”

Pros

One of the best parts has been the client support. Lauren from their customer support team has been incredible, she always replies quickly and helps sort out any questions without delay. I really can't praise her enough.

Cons

It would be even better if there were more detailed recommendation breakdowns by department. A few additional training videos for managers on how to put things into practice would also be really helpful.

“Gives employee focused insights”

Pros

The platform is easy and simple to navigate for. It approaches things from the employee's point of view rather than the organization's which is exactly the kind of insight we want and exactly what our workforce wants us to hear. I also really appreciate the international perspective and broader viewpoints it brings. On top of that their team has been outstanding with support and made implementation feel very manageable. We were also able to integrate the platform with our HRIS and their guidance throughout that process was excellent.

Cons

Not really a complaint but some of the upcoming roadmap items and future functions sound exciting and are features we'd definitely like to start using. We're ready for them now.

“engagement surveys done right”

Pros

It covered exactly what we needed for our employee engagement survey and getting it set up with our company data was pretty easy. Once the survey wrapped up, managers and executives were able to use a clear, user-friendly dashboard to look through the results.

Cons

The only drawback we ran into was not having a way to gather demographic details within the survey itself for segmentation. That became a problem because our employee demographic data was not available at the individual level.

“Helpful resources for growth”

Pros

There are plenty of resources available, both for individuals working toward their own goals and for organisations wanting to improve overall performance.

Cons

I don't have any complaints but an observation to share, after our first survey I realized the most valuable part often comes from the qualitative comments employees add to explain their responses. Next time, I'll be thinking more about how to encourage people to share that extra context.

“handles everything very well”

Pros

Working with customer success manager Rachel was a real plus. She was consistently supportive knew the product inside out and shared genuinely useful insights along the way. On top of that it handles everything for you which made the whole process feel very hands-off.

Cons

Haven't come across anything to complain about.

“Easy to use software”

Pros

Whether I'm using it as an admin or an end user the portal is simple to move around in. It's simple to check results, completion rates and other key information and overall it feels like a user-friendly tool. Down the line, it's interface could become even more valuable if it connects with Success Factors.

Cons

A few of the questions are worded in a way that feels unclear to us and can be interpreted differently depending on the person. Also the results from the additional questions are not rolled into the overall results so they have to be reviewed separately.

“excellent survey control and heatmaps”

Pros

Being able to manage our surveys so closely is a big plus. The platform is easy to use and the visual data alongside the WeThrive model makes the results much easier to understand. Comment categorisation is really helpful and having the option to add your own questions gives it a lot of flexibility. The heatmaps are useful too and overall it offers brilliant value for money.

Cons

Some parts of this tool can be slightly awkward for us especially when trying to pull some of the visual graphs in the right format. It also tends to slow down when exporting large amounts of information and data. Another inconvenience is that downloaded files aren't named after the filtered results, so when you're saving multiple documents, you usually have to rename them manually.

“helpful support throughout setup”

Pros

Right from the survey setup, their team was incredibly helpful and made sure we were collecting the most useful feedback possible. They supported us the entire way through the process which made a real difference.

Cons

The only downside for us is that filters aren't unlimited, so we need to be quite thoughtful about how we structure and set up the information.