Workelevate Reviews

“reliable patch management

Pros

The patch management in the endpoint module has been incredibly reliable. I especially appreciate the great rollback feature, it gives me real peace of mind when I'm pushing updates across all our devices. It automates so much of the work that our systems stay secure and compliant with barely any effort on our part. This is invaluable for keeping our operations running smoothly. The whole system is clearly built for safety and dependability, which lets me use the most careful, risk-based approach to updates. Plus, the interface is nice to use, so getting it set up was surprisingly easy and hassle-free

Cons

One thing I've noticed is that the patching process doesn't use any AI. Adding some intelligent automation or predictive features could really boost its efficiency and make the whole tool feel more advanced and ready for the future.

“extremely helpful for windows and mac

Pros

I find this tool extremely helpful for our organization and when I recently presented the data to my colleagues I was able to demonstrate a clear link between raising our devices performance scores and a subsequent decline in support tickets from that user cohort which in turn has translated into tangible cost savings overall.

Cons

My environment is constrained by the platform's device-specific scope, because while it's an excellent match when I'm administering Windows and macOS endpoints, I quickly discovered that it does not extend management capabilities to smartphones, tablets, or other device types present in our fleet.

“Faster issue resolution

Pros

Since we started using this solution, the days of lengthy ticket forms are gone, because we now resolve the majority of problems directly through Teams chat and when escalation is required a ticket is generated within seconds which has significantly enhanced our overall IT ecosystem.

Cons

Occasionally, I experience some lag in the application, although the delays are minor and do not occur frequently enough to severely impact my workflow.

“risk-based patching support

Pros

I depend on the endpoint module's patch management functionality which consistently performs and includes a reliable rollback mechanism that allows our team to run updates without needing constant oversight, further, given its capabilities, we are able to select a risk-based patching approach as well and that option stands out as the most cautious and great strategy for applying patches across our estate.

Cons

I've noticed that the patching component doesn't have AI-driven features and I'd like to see intelligent automation added so patch prioritization and remediation are more adaptive and efficient.

“detailed asset inventory

Pros

Relying on the Endpoint Management asset inventory, I have access to granular details that allow me to monitor both software license utilization and the physical hardware condition from a single administrative console.

Cons

The platform currently lacks integrated Mobile Device Management (MDM) and while patch management handles basic tasks, it doesn't match the depth offered by dedicated third-party tools.

“helpful self-service features

Pros

I really value the self-service aspect of the platform. Whenever I need a new tool or my local setup acts up, I can just message the team in Slack for help instead of filing a formal ticket and waiting. There are also several helpful features I use all the time, like requesting a VPN, getting access to software, and other small conveniences that just make my day easier.

Cons

Overall, the product works reliably for me and I don't have major criticisms.

“automated installs and routine fixes

Pros

For our team, the Copilot now takes care of software installations, handles routine troubleshooting and manages a variety of other duties including low-level L0/L1 ticket work which has substantially improved our operational efficiency, while there are numerous tools on the market, very few deliver such tangible, practical and effective real-world use cases.

Cons

Sometimes the system feels a bit slow and I think expanding support for macOS and other devices would improve compatibility.

“proactive device issue detection

Pros

This tool is eye-opening. Last quarter it alerted us that some marketing team laptops kept exhausting memory. We upgraded them before anyone raised an issue and campaign delivery times became 15% faster. This kind of preemptive win is what I have wanted for years. And this is only one benefit, we use it in several other ways too within our organization.

Cons

It took my team some time to trust the scores of this tool instead of user complaints and I feel certain areas could be clearer.

“all-in-one endpoint management

Pros

I've found the full Endpoint Management suite to be remarkably effective, since it bundles a range of great capabilities, including Patch Management, Asset Management, RCA (Root Cause Analysis) and Self-Healing Automation, which collectively deliver substantial value for the price and have demonstrably reduced costs for our organization.

Cons

A few features require a deeper technical know-how and I found the learning curve a bit intimidating at first, needing extra support to get fully comfortable.

“centralized asset tracking

Pros

From a financial standpoint, the asset management capability has proven to be incredibly valuable and I'll outline my experience with it, until recently our team tracked every expenditure on assets, including hardware, software and licensing, within sprawling Excel workbooks which quickly became unmanageable once the asset count reached into the thousands, creating gaps and inaccuracies. After implementing the IT asset management solution, we gained a single, reliable, centralized repository for monitoring every piece of software and hardware and as a result I have been able to detect and remove a significant number of dormant licenses as well as surplus hardware items.

Cons

So far, I haven't had any complaints, implementing and using the platform day-to-day has been smooth for me.

“Smooth remote support

Pros

Working as a fully remote employee, the real-time support available through Teams has significantly smoothed my WFH workflow and I no longer have to endure long waits just to resolve easy issues. Whether I'm dealing with VPN connectivity problems or require installation of essential software, I consistently receive prompt, efficient assistance without any unnecessary hurdles or delays.

Cons

I haven't run into any major issues and the service meets my requirements well.

“reduced ticket workload

Pros

We've seen a dramatic drop in our ticket volume which has been a significant win for us so far, because the tool's automation now takes care of routine requests that once swamped our service desk, freeing our team to concentrate on higher-level strategic projects.

Cons

The dashboard feels a little overwhelming to me and I think it could be simplified to be more user-friendly.

“fewer repetitive support tasks

Pros

My days are no longer consumed by endless password resets and repetitive tickets, because Copilot is handling those routine support tasks, I'm finally able to meet with users, delve into the specifics of their workflows and help craft real solutions. Before this change I found myself regularly frustrated having to reset credentials, install software and patch the same minor issues over and over again which left little bandwidth for anything strategic. After adopting this solution, IT Copilot together with the dex module, I was able to break out of that cycle and now my team and I can concentrate on other critical tasks that truly require our expertise and attention.

Cons

I currently miss MDM functionality, which makes centrally managing mobile devices a challenge for me.

“Total peace of mind with automatic IT support

Pros

I no longer worry about IT support and that newfound peace of mind contributes significantly to my overall experience with the product. Whenever my system begins to slow I can simply post a brief message in Slack where the integrated IT Copilot picks up the request and either automatically resolves the problem or promptly obtains additional help without interrupting my work. These are the kinds of capabilities I appreciate in this tool and there are several other features that operate in the same helpful way.

Cons

Honestly, it works as intended and I can't think of any pain points at this moment.

“reliable remote IT support

Pros

From my perspective, the solution consistently provides dependable, top-tier IT support irrespective of where team members are based and because it offers powerful self-service options alongside effective remote-resolution tools, working from home has not placed me at any disadvantage.

Cons

Using the platform remotely has been positive and I haven't faced any major issues so far.

“Great data-driven insights

Pros

We rely on the DEX module because it delivers significant analytics about device performance and end-user satisfaction, enabling us to make informed, data-driven choices that enhance the overall employee experience. Furthermore, the RCA capability within the module stands out as the most thorough and beneficial tool for our team. While it can be somewhat challenging for someone new, it addresses genuinely critical use cases.

Cons

As a newcomer, I found some functions complex at first but hands-on experience has made the platform increasingly practical for my workflows.

“faster in-teams issue resolution

Pros

Dealing with IT issues directly inside Teams proves far easier than navigating through convoluted ticketing platforms or interminable email chains and since support is available on demand, I've been able to resolve problems quickly, as an end user, this tool has saved me a tremendous amount of time.

Cons

I don't have major concerns, though I see room for more features to meet different needs better.

“strong patching and admin control

Pros

We find the patching and endpoint administration capabilities to be extremely great and dependable, as a result, we now maintain uniform visibility and centralized control over our entire device estate which has bolstered our endpoint security practices, from inventory tracking and reducing system crashes to timely patch deployment and beyond, and has made compliance-related audits significantly easier for our team.

Cons

Setting up root cause analysis automation required specialized knowledge and hands-on expertise before it became fully functional for me.

“AI copilot for routine tickets

Pros

I've found the AI Copilot exceptionally capable at taking over routine ticket tasks, including password resets, software installations and other common requests, which has liberated our support team to concentrate on more complicated incidents and consequently improved the efficiency of our IT operations overall. When we first evaluated the product we began with this tool and I appreciated that its features like self-healing and automated root cause analysis were available as useful extras.

Cons

There is definite room to enhance the dashboard, as I feel it could offer better clarity, more simple navigation and stronger insights into key metrics and workflows to make monitoring and management easier.

“instant fixes inside teams

Pros

Over the past couple of months I've relied on this tool and want to call attention to IT Copilot and its functionality, whenever I'm faced with routine problems such as resetting a password or resolving a minor software hiccup, I simply message the Copilot within Teams and it resolves the issue immediately. This removes the need to submit a ticket or wait for the IT queue, making things extremely easy and convenient from my perspective as an end user.

Cons

I think the interface could use a bit more refinement in certain areas.