Workelevate Reviews

“reliable patch management”

Pros

The patch management in the endpoint module has been incredibly reliable. I especially appreciate the great rollback feature, it gives me real peace of mind when I'm pushing updates across all our devices. It automates so much of the work that our systems stay secure and compliant with barely any effort on our part. This is invaluable for keeping our operations running smoothly. The whole system is clearly built for safety and dependability, which lets me use the most careful, risk-based approach to updates. Plus, the interface is nice to use, so getting it set up was surprisingly easy and hassle-free

Cons

One thing I've noticed is that the patching process doesn't use any AI. Adding some intelligent automation or predictive features could really boost its efficiency and make the whole tool feel more advanced and ready for the future.

“extremely helpful for windows and mac”

Pros

I find this tool extremely helpful for our organization and when I recently presented the data to my colleagues I was able to demonstrate a clear link between raising our devices performance scores and a subsequent decline in support tickets from that user cohort which in turn has translated into tangible cost savings overall.

Cons

My environment is constrained by the platform's device-specific scope, because while it's an excellent match when I'm administering Windows and macOS endpoints, I quickly discovered that it does not extend management capabilities to smartphones, tablets, or other device types present in our fleet.

“Faster issue resolution”

Pros

Since we started using this solution, the days of lengthy ticket forms are gone, because we now resolve the majority of problems directly through Teams chat and when escalation is required a ticket is generated within seconds which has significantly enhanced our overall IT ecosystem.

Cons

Occasionally, I experience some lag in the application, although the delays are minor and do not occur frequently enough to severely impact my workflow.

“risk-based patching support”

Pros

I depend on the endpoint module's patch management functionality which consistently performs and includes a reliable rollback mechanism that allows our team to run updates without needing constant oversight, further, given its capabilities, we are able to select a risk-based patching approach as well and that option stands out as the most cautious and great strategy for applying patches across our estate.

Cons

I've noticed that the patching component doesn't have AI-driven features and I'd like to see intelligent automation added so patch prioritization and remediation are more adaptive and efficient.

“detailed asset inventory”

Pros

Relying on the Endpoint Management asset inventory, I have access to granular details that allow me to monitor both software license utilization and the physical hardware condition from a single administrative console.

Cons

The platform currently lacks integrated Mobile Device Management (MDM) and while patch management handles basic tasks, it doesn't match the depth offered by dedicated third-party tools.

“helpful self-service features”

Pros

I really value the self-service aspect of the platform. Whenever I need a new tool or my local setup acts up, I can just message the team in Slack for help instead of filing a formal ticket and waiting. There are also several helpful features I use all the time, like requesting a VPN, getting access to software, and other small conveniences that just make my day easier.

Cons

Overall, the product works reliably for me and I don't have major criticisms.

“automated installs and routine fixes”

Pros

For our team, the Copilot now takes care of software installations, handles routine troubleshooting and manages a variety of other duties including low-level L0/L1 ticket work which has substantially improved our operational efficiency, while there are numerous tools on the market, very few deliver such tangible, practical and effective real-world use cases.

Cons

Sometimes the system feels a bit slow and I think expanding support for macOS and other devices would improve compatibility.

“proactive device issue detection”

Pros

This tool is eye-opening. Last quarter it alerted us that some marketing team laptops kept exhausting memory. We upgraded them before anyone raised an issue and campaign delivery times became 15% faster. This kind of preemptive win is what I have wanted for years. And this is only one benefit, we use it in several other ways too within our organization.

Cons

It took my team some time to trust the scores of this tool instead of user complaints and I feel certain areas could be clearer.

“all-in-one endpoint management”

Pros

I've found the full Endpoint Management suite to be remarkably effective, since it bundles a range of great capabilities, including Patch Management, Asset Management, RCA (Root Cause Analysis) and Self-Healing Automation, which collectively deliver substantial value for the price and have demonstrably reduced costs for our organization.

Cons

A few features require a deeper technical know-how and I found the learning curve a bit intimidating at first, needing extra support to get fully comfortable.

“centralized asset tracking”

Pros

From a financial standpoint, the asset management capability has proven to be incredibly valuable and I'll outline my experience with it, until recently our team tracked every expenditure on assets, including hardware, software and licensing, within sprawling Excel workbooks which quickly became unmanageable once the asset count reached into the thousands, creating gaps and inaccuracies. After implementing the IT asset management solution, we gained a single, reliable, centralized repository for monitoring every piece of software and hardware and as a result I have been able to detect and remove a significant number of dormant licenses as well as surplus hardware items.

Cons

So far, I haven't had any complaints, implementing and using the platform day-to-day has been smooth for me.

“Smooth remote support”

Pros

Working as a fully remote employee, the real-time support available through Teams has significantly smoothed my WFH workflow and I no longer have to endure long waits just to resolve easy issues. Whether I'm dealing with VPN connectivity problems or require installation of essential software, I consistently receive prompt, efficient assistance without any unnecessary hurdles or delays.

Cons

I haven't run into any major issues and the service meets my requirements well.

“reduced ticket workload”

Pros

We've seen a dramatic drop in our ticket volume which has been a significant win for us so far, because the tool's automation now takes care of routine requests that once swamped our service desk, freeing our team to concentrate on higher-level strategic projects.

Cons

The dashboard feels a little overwhelming to me and I think it could be simplified to be more user-friendly.

“fewer repetitive support tasks”

Pros

My days are no longer consumed by endless password resets and repetitive tickets, because Copilot is handling those routine support tasks, I'm finally able to meet with users, delve into the specifics of their workflows and help craft real solutions. Before this change I found myself regularly frustrated having to reset credentials, install software and patch the same minor issues over and over again which left little bandwidth for anything strategic. After adopting this solution, IT Copilot together with the dex module, I was able to break out of that cycle and now my team and I can concentrate on other critical tasks that truly require our expertise and attention.

Cons

I currently miss MDM functionality, which makes centrally managing mobile devices a challenge for me.

“Total peace of mind with automatic IT support”

Pros

I no longer worry about IT support and that newfound peace of mind contributes significantly to my overall experience with the product. Whenever my system begins to slow I can simply post a brief message in Slack where the integrated IT Copilot picks up the request and either automatically resolves the problem or promptly obtains additional help without interrupting my work. These are the kinds of capabilities I appreciate in this tool and there are several other features that operate in the same helpful way.

Cons

Honestly, it works as intended and I can't think of any pain points at this moment.

“reliable remote IT support”

Pros

From my perspective, the solution consistently provides dependable, top-tier IT support irrespective of where team members are based and because it offers powerful self-service options alongside effective remote-resolution tools, working from home has not placed me at any disadvantage.

Cons

Using the platform remotely has been positive and I haven't faced any major issues so far.

“Great data-driven insights”

Pros

We rely on the DEX module because it delivers significant analytics about device performance and end-user satisfaction, enabling us to make informed, data-driven choices that enhance the overall employee experience. Furthermore, the RCA capability within the module stands out as the most thorough and beneficial tool for our team. While it can be somewhat challenging for someone new, it addresses genuinely critical use cases.

Cons

As a newcomer, I found some functions complex at first but hands-on experience has made the platform increasingly practical for my workflows.

“faster in-teams issue resolution”

Pros

Dealing with IT issues directly inside Teams proves far easier than navigating through convoluted ticketing platforms or interminable email chains and since support is available on demand, I've been able to resolve problems quickly, as an end user, this tool has saved me a tremendous amount of time.

Cons

I don't have major concerns, though I see room for more features to meet different needs better.

“strong patching and admin control”

Pros

We find the patching and endpoint administration capabilities to be extremely great and dependable, as a result, we now maintain uniform visibility and centralized control over our entire device estate which has bolstered our endpoint security practices, from inventory tracking and reducing system crashes to timely patch deployment and beyond, and has made compliance-related audits significantly easier for our team.

Cons

Setting up root cause analysis automation required specialized knowledge and hands-on expertise before it became fully functional for me.

“AI copilot for routine tickets”

Pros

I've found the AI Copilot exceptionally capable at taking over routine ticket tasks, including password resets, software installations and other common requests, which has liberated our support team to concentrate on more complicated incidents and consequently improved the efficiency of our IT operations overall. When we first evaluated the product we began with this tool and I appreciated that its features like self-healing and automated root cause analysis were available as useful extras.

Cons

There is definite room to enhance the dashboard, as I feel it could offer better clarity, more simple navigation and stronger insights into key metrics and workflows to make monitoring and management easier.

“instant fixes inside teams”

Pros

Over the past couple of months I've relied on this tool and want to call attention to IT Copilot and its functionality, whenever I'm faced with routine problems such as resetting a password or resolving a minor software hiccup, I simply message the Copilot within Teams and it resolves the issue immediately. This removes the need to submit a ticket or wait for the IT queue, making things extremely easy and convenient from my perspective as an end user.

Cons

I think the interface could use a bit more refinement in certain areas.

“Transformative insights for our tech strategy”

Pros

We find the insights produced by the module regarding employee experience and the specific technology pain points to be transformative, they are far more than mere statistics, because they actively inform and shape our long-term technology roadmap as well as the investment choices we make.

Cons

One improvement in my opinion, it would unquestionably be the dashboard, as I believe there remains a fair amount of opportunity to refine its usability and visual clarity.

“A game-changer for device control”

Pros

Adopting the module has provided us significantly improved visibility and finer-grained control over our entire device estate, enabling centralized oversight that we simply didn't have before, the change has allowed stakeholders to see device status and intervene proactively rather than reactively. By automating patch deployment and generating compliance reports, the solution has eliminated the error-prone manual procedures and messy data reconciliation we used to endure and now we rely on a unified dashboard to inventory assets and roll out critical software updates without disrupting users. I also value the self-healing functionality which has meaningfully reduced the volume of support tickets for routine device problems.

Cons

At first, the setup felt a bit daunting. It took some time to work through all the options and settings before everything felt comfortable and settled

“security and compliance management”

Pros

For our organization this tool has been instrumental in maintaining security and regulatory compliance, as it congreatates many critical controls into a single platform, I have found the patch management capability particularly valuable because it distributes essential security updates rapidly to all endpoints, minimizing disruption to daily workflows while keeping our devices safeguarded which in turn saves our team a significant amount of time. Additionally, the comprehensive asset inventory stands out for its level of detail, enabling us to monitor software license compliance and to detect unauthorized applications quickly which gives me confidence in the integrity of our environment.

Cons

The reporting functionality is certainly thorough and covers a wide range of metrics but I would appreciate more granular customization options so that we can tailor reports specifically for different types of security audits and demonstrate compliance in the precise formats required.

“strategic IT insights”

Pros

This solution has given us the data and automation we needed to change our role. We've moved from being seen as just a cost center to becoming a proactive, strategic partner. It's incredibly useful because it gives me clear, measurable data on employee experience and device health. This evidence has been critical for getting budget approved, showing a clear return on investment and having productive, high-level conversations with leadership about how technology directly impacts productivity and satisfaction

Cons

At first the user interface can seem somewhat intimidating and dense, although I found that by pacing my learning and gradually exploring features I was able to become comfortable and proficient over time.

“simple tool for integration”

Pros

My favorite part was how easily it fit right into our existing ServiceNow setup. We didn't have to change our core workflows at all. The deployment was quick, and my experience has been outstanding. It's made our whole system feel much simpler and more efficient.

Cons

Initially, the interface seemed excellent but a little crowded to me. It required time before I grew accustomed to where everything was placed.

“Clear employee experience visibility”

Pros

I've long felt we were missing concrete, data-driven visibility into our employee experience and this tool finally supplies that by surfacing actionable insights that replace our previous guesswork about where frustrations occur, as a result, I can now pinpoint problem areas in the metrics and take proactive steps to remediate them. This capability has been vital for me when arguing for IT investments and for clearly demonstrating our team's value to the business in terms of both productivity improvements and higher satisfaction.

Cons

From my perspective, the admin console is undeniably powerful yet so densely configured with features and options that I often find it challenging to navigate quickly and efficiently.

“quick device problem resolution”

Pros

What I find most valuable is how easy it makes resolving minor device problems, since I simply type my issue into Teams and the AI Copilot either answers my questions or applies quick fixes, as a result, I've observed a reduction in system slowdowns lately thanks to its self-healing capabilities. Another significant enhancement has been the way software updates are handled, whereas they previously interrupted my workflow by appearing at inopportune moments, they now install quietly in the background and no longer hinder my productivity.

Cons

It would be more helpful if the tool provided greater transparency about the corrective actions it takes, because then I could better grasp what is occurring behind the scenes and feel more confident about the changes being applied.

“root-cause detection support”

Pros

In my capacity as an IT administrator, I find the RCA capability invaluable because it helps me identify patterns in recurring faults and address their root causes and I've also seen the AI Copilot resolve routine inquiries inside Teams which has noticeably lowered our ticket volume.

Cons

Being a relatively new administrator, I've been struck by how feature-rich the platform is, although the initial configuration went smoothly, achieving proficiency with the more sophisticated automation workflows and the deeper root cause analysis capabilities will require a substantial, focused time investment on my part.

“Proactive monitoring and ticket reduction”

Pros

Having employed this solution for approximately three months, I have observed a tangible improvement in my IT team's efficiency that meets the expectations we set out with and that progress has been encouraging. The feature that has delivered the most value for us is unquestionably the AI Copilot, since it handles routine queries directly inside Microsoft Teams and, as a consequence, has significantly reduced the number of basic L0/L1 tickets that would otherwise occupy our frontline support. We have also been leveraging the proactive monitoring capabilities within the DEX module and find it impressive how it generates alerts about device performance issues before the end user even notices a problem. That capability has enabled us to shift toward a proactive posture rather than constantly firefighting recurring issues. On top of that, the frictionless integration with our existing ServiceNow instance was a major advantage because it extended and enhanced the workflows we already depended on.

Cons

Because we are still relatively new adopters, my team and I are navigating an initial learning curve that requires deliberate time and effort and I think certain advanced functionalities demand a meaningful investment to set up properly, for example, features like root cause analysis appear to need considerable configuration and tuning before they operate at the level of reliability and insight we expect.

“Self-service IT has slashed ticket backlogs”

Pros

Before we adopted this solution, even minor IT problems forced our staff to submit tickets and then wait for the relevant department to address and resolve them, a process that on several occasions stretched to roughly three to four business days before issues were fixed. Since implementation, the majority of these incidents are now resolved via self-service, enabling employees to remedy problems themselves within minutes. This shift has considerably increased our operational efficiency, simplifying and strengthening day-to-day workflows for our team while dramatically reducing the volume of backlogged tickets. We've also noticed a measurable rise in employee satisfaction which our platform analytics allow us to monitor.

Cons

Although the overall functionality is great, I feel the platform could be made significantly more simple and user-friendly so that our users can navigate and interact with its features far more effectively, with particular attention needed to redesign and simplify the dashboard.

“auto-handled device problems”

Pros

I'm much less dependent on our IT team for small problems now, because this application autonomously handles the bulk of issues, from sluggish performance to applications that crash and on several occasions, it even remedied problems before I was aware of them which genuinely surprised me, moreover, it applies updates and security patches to my system in the background so my work isn't interrupted.

Cons

I would like the software to provide clearer explanations of the corrective actions it takes, since I currently don't get enough information about what changes were made or why.

“Great AI-Powered Self-Service”

Pros

In my experience, the solution offers self-service troubleshooters via an AI digital assistant, root-cause analysis (RCA), self-healing capabilities and the option to raise tickets within Microsoft Teams through the AI digital assistant.

Cons

Deployment process takes quite a while and needs many prerequisites, though otherwise I find the product works flawlessly.

“easy HR workflows”

Pros

As an HR user, I find the platform's interface highly approachable and its employee-focused workflow significantly aligns our internal processes, making daily tasks much easier to manage across teams. In addition, I have observed that it integrates easily with our existing employee and payroll management applications which reduces duplication of work. Their customer support is consistently responsive and effective, typically resolving issues within a 12-hour turnaround time and staff rely on the interactive, user-friendly interface every day to view attendance, leave balances and related information.

Cons

The iOS app still needs refinement and I've noticed the conversational AI sometimes gives inaccurate responses, which makes me cautious about relying on it fully.

“all-purpose daily tool”

Pros

Whether I'm applying for leave, verifying documents, or submitting a ticket for an issue, I've found this tool simplifies every step and has effectively become my go-to, all-purpose application.

Cons

I've seen that some downloads fail intermittently, which disrupts my workflow and could be improved.

“aligned workflows”

Pros

Platform aligns internal processes for employees, making routine workflows much smoother across teams, by offering an integrated chat-based experience it significantly reduces the time spent on coordination and follow-ups which in turn accelerates task completion. The solution also facilitates remote software deployments and lets me administer employee assets from afar without friction and because issues spanning HR, facilities and payroll can all be addressed through a single, very user-friendly UI, the dashboard's interactive and visually appealing design further enhances daily usability.

Cons

Occasionally I notice a bit of lag and some slowness when initiating remote sessions which can interrupt the flow of work and requires patience to complete certain remote tasks.