WorkSight Reviews

“Dependable service for business critical functions

Pros

You know, when you run a business, you quickly learn what you can't afford to have fail. This service handles one of those absolutely critical elements and it's been rock-solid. I never have to sweat it. That kind of dependability is exactly what I need and I don't take it for granted. Seriously, thank you

Cons

My company works with frequent employee position swapping. We use more generic engagement tools like �payroll@teamworks� or �benefits@teamworks.com.� This allows my team to have smoother internal employee movement without causing challenges for third party users.

“Responsive team that makes everything run smoothly

Pros

I like how responsive they are and how they work with my needs. It makes everything run smoother for me.

Cons

To add new services, I have to follow up. They don't push me to add their other services which can be good but if I want them, it's on me to take the initiative.

“Onboarding is easy and simplified payment tools

Pros

Onboarding is easy and the payment tools are very simplified which makes my life easier.

Cons

The design was occasionally countersimple for me but that might be due to built in redundancies.

“Prompt team responses

Pros

The team gets back to me promptly and submitting reimbursements is very easy which I really like.

Cons

I do wish there was a bit better UI on the website to access everything. More thoughtful design would be really appreciated.

“Needs a more flexible PTO request process

Pros

I consistently received quick responses to my requests for assistance and troubleshooting. This is much appreciated as I like to solve issues quickly and not have to wait or go back to things multiple times.

Cons

I'd like to see a more great PTO request process. For example, being able to adjust employee requests without having to deny them and send them back would be useful for me.

“Great recommendations and business support

Pros

They've consistently recommended excellent ancillary products and services just according to my needs.

Cons

Some elements of the website are a little confusing for me until I am shown where to find them.

“Easy support via text

Pros

I find it great that they were referred to me by my accountant, who said they were good and they truly are. Things were easy and I got support from my point of contact with just a simple text message. I've also received quarterly emails asking for clarification on my payroll and taxes.

Cons

The online portion was hard to make work but I think that's more due to my situation as a one person company than any issues with Teamworks Group software.

“Easy to use with responsive, helpful support

Pros

It's so easy to use. I've called them often, even after hours and they always respond with the help I need and give suggestions on how to improve payroll or HR processes.

Cons

So far, there's nothing negative to mention from my side. I have been using it for years and their team is truly great for work with.

“Teamworks payroll saves time

Pros

This tool helps tremendously with my hectic schedule. It's easy to use and maximizes my time. The number one reason we stay with this tool is for the customer service. Our rep is a rockstar!

Cons

Reports have been an issue for me since the last upgrade. I've had trouble pulling them but I'm really thankful for our rep. Customer support has the patience to help me get what I need.

“Quick responses make everything run smoothly

Pros

Quick responses to customer service related issues make everything run smoothly for me.

Cons

New employee onboarding hasn't been the best and needs some improvement in my opinion. There's no follow up with new employees on the use of the timeclock software, making sure they have access to everything to get started, etc.

“Simple to navigate, saving time and effort

Pros

Their navigation feature really saves me time and effort. I find this tool really easy to use.

Cons

There were no aspects of this tool that I didn't like.

“Pleasure working with a helpful team

Pros

They've been great to work with. Everyone has been willing and able to help whenever I need it. It's been a pleasure working with them.

Cons

Honestly, there are no cons for us at this time. They've been great with my team.

“User friendly service with efficient

Pros

The service is very easy to use and the staff is friendly and efficient which I really appreciate.

Cons

The only thing I don't like is that they don't respond before 9 a.m. Pacific time.

“Amazing support during the learning process

Pros

Customer suuport were amazing while I was learning this tool. They are really helpful and available whenever I need them.

Cons

I had issues with logging in every week for a couple of weeks which was frustrating.

“Efficient for administrative tasks

Pros

We've tried multiple other payroll companies but after signing up with this tool, so much has been lifted off my plate. My administrative tasks are now a one person job and having their team behind me has been the best decision we've made this year. I no longer have to worry about payroll taxes, the payroll entry is simple and the software is very user friendly. Not to mention, if I ever have any questions, they respond almost immediately and always in the friendliest manner.

Cons

I think they should improve the timeliness of payroll deposits. Some days it's a day before payday and other times it's the day of. I noticed it would pay employees two days early which was really nice and was always consistent, so employees could count on it.

“efficient Employee Retention Credit claims

Pros

The advice from human resources is really important for keeping us safe in difficult situations so the team's handling of our Employee Retention Credit claims was excellent for me.

Cons

We have no complaints with service or the response to our requests.