ClaimXperience: Pricing, Free Demo & Features

Last Updated Jul 30, 2026

Overview

ClaimXperience simplifies remote insurance claims by combining live video collaboration, AI-assisted claim reviews, image analytics, and digital claim documentation. While reporting can occasionally be inconsistent, it helps insurance organizations reduce manual claim handling and process claim information more efficiently.

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Starting Price

Custom

Product Snapshot

ClaimXperience Features and Capabilities

ClaimXperience Specifications

Claims Management
Fraud Detection and Prevention
Document Management
Customer Portal
Workflow Automation
Reporting and Analytics
Policy Management
Underwriting Management
Quote Management
Premium Billing Management

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What Is ClaimXperience?

ClaimXperience is a cloud-based claims collaboration software built for insurance organizations. It facilitates policyholder participation through general collaboration, contents collaboration, video collaboration, and self-service claim capabilities.

As part of the Xactware family of products, the platform helps organizations manage remote claims while reducing claims handling costs and accelerating the claims cycle.

What Is ClaimXperience Best for?

ClaimXperience stands out for its unified claims collaboration portal that keeps users connected throughout the claims process. It is ideal for claims participants managing claims that include multiple stakeholders. The platform simplifies communication, scheduling, file sharing, and progress updates, helping teams maintain visibility, reduce coordination gaps, and keep claims activities working through a more structured and transparent process.

How Much Does ClaimXperience Cost?

The ClaimXperience cost starts at $17.80/project. The ClaimXperience portal offers essential features, including real-time messaging, enhanced media capabilities, policyholder satisfaction tracking, and seamless integration. While the platform setup is provided at no additional cost. In addition to the base subscription costs, organizations should account for the following expenses:

Phone Support: $20 (5 days a week)
Data Migration: Approximately $1,500–$10,000, mainly historical documents, photos, and prior claim correspondence rather than deep transactional data
Document And Media Storage Overages: Approximately $500–$3,000/month, driven by policyholder photo/video upload volume, especially during high claim periods
Policyholder Portal Customization Updates: Estimated at $1,500–$8,000/update cycle, covers rebranding, dashboard adjustments, or workflow changes made after initial setup
Ongoing User/Seat Licensing Additions: Usually priced between $50–$200/user/month, scales with team growth or added access for adjusters, supervisors, or support staff
CAT Event/Surge Capacity Fees: Typically falls between $5,000–$25,000+/event, applies when claim volume spikes strain messaging, storage, and integration load simultaneously

Request a personalized ClaimXperience pricing quote tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

ClaimXperience Integrations

ClaimXperience supports integration with a variety of third-party platforms for smooth workflow management, including:

Xactimate
XactAnalysis
ContentsTrack

How Does ClaimXperience Work?

Here’s how users can access the platform and begin managing claims:

Log in to the ClaimXperience portal to access claim workspaces
Start a collaboration session for a new insurance claim
Invite policyholders and claim participants to join the claim
Collect photos, videos, documents, and claim information
Communicate with participants through messaging and live video collaboration
Review the entire claim activity using dashboards and reports

You can also schedule a free ClaimXperience demo to explore its full functionality.

Who Is ClaimXperience For?

The platform offers claims solutions across various industries and sectors, including:

Construction
Sustainability and resilience
Government and municipalities
Real estate and mortgage servicing
Transportation

ClaimXperience Use Cases

Based on our analysis of ClaimXperience's capabilities and available user feedback, we have identified key scenarios where this software is a good fit for insurance claims collaboration workflows:

Insurance Carriers Managing Remote Property Claims

Insurance carriers handling remote claims often face difficulties in gathering accurate information before an onsite inspection. ClaimXperience shares all the claim details remotely while keeping everyone connected. Users appreciate the value of real-time document sharing, enabling claims to move forward without delays.

Claims Teams Coordinating Multiple Stakeholders

Insurers require adjusters, contractors, restoration professionals, and policyholders to stay aligned throughout the process. The software unifies communication and claim-related activities, reducing coordination issues. Reviewers appreciate that collaborative workflows help shorten claim lifecycles while simplifying the information-sharing process.

Organizations Processing Additional Living Expense Claims

Managing living expense (ALE) reimbursements can be time-consuming when receipts come through multiple channels. ClaimXperience offers a more structured approach for collecting and reviewing receipts submitted by policyholders during a claim. This aids in organizing documentation while improving visibility into reimbursement requests.

Adjusters Conducting Virtual Damage Assessments

Adjusters managing remote inspections need reliable ways to evaluate the extent of property damage without immediate onsite visits. ClaimXperience supports live video collaboration, photo collection, and damage assessment workflows that help collect claim information earlier in the process.

Is ClaimXperience Right For You?

If you're an insurance carrier seeking to engage policyholders promptly throughout the claims process, ClaimXperience can help improve communication, reduce claim cycle times, and simplify remote claims coordination.

It also helps manage additional living expenses (ALE), identify potential fraud using image analytics, and streamline damage assessment. Overall, ClaimXperience is a robust software platform for organizations aiming to streamline claims processes while keeping policyholders informed throughout the claim lifecycle.

Still not sure if ClaimXperience software is right for you? Connect with us at (661) 384-7070 for personalized guidance.

ClaimXperience Features

Reports

ClaimXperience includes administrative reports that help claims teams and policyholders interact with the platform. By presenting usage patterns and participation data, the system assists administrators in analyzing adoption, tracking engagement, and identifying operational trends.

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White-Labeled Portal

The software offers a mobile-optimized portal that can present an organization's branding through multiple color themes and customized logos. With a reliable, branded interface, ClaimXperience maintains visual continuity while providing organizations with similar functionality.

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Photos And Video

ClaimXperience allows policyholders to upload photos and videos of losses, giving claims teams access to shared documentation. By adding text and editing through image enhancement tools, the platform supports clarity of damages assessment and more organized claim records.

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Messaging

ClaimXperience leverages quick messaging to enable effective communication throughout the claims resolution process. The platform helps maintain context and reduce communication gaps among participants.

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Customer Satisfaction

This feature helps collect policyholder feedback throughout the claims process and shows results within the dashboard. By providing real-time satisfaction scores, ClaimXperience helps teams track customer experience from First Notice of Loss (FNOL) to claim resolution.

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Pros And Cons of ClaimXperience

A quick look at ClaimXperience's strengths and weaknesses to
help you decide if it's the right fit

Pros

User-friendly interface for claim submissions
Real-time document uploads without delays
Improves collaboration across claims teams
Easy to resume ongoing claims
Supports live video collaboration sessions

Cons

The batch photo upload option is unavailable
Limited features for advanced workflows
No captions for uploaded photos

ClaimXperience Reviews

Insights from real users on ClaimXperience’s features,
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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does ClaimXperience have a mobile app?

No, ClaimXperience does not offer a dedicated mobile application.

Does ClaimXperience offer an API?

Yes, ClaimXperience offers an API.

What level of support does ClaimXperience offer?

ClaimXperience offers support through an online contact form, help center, videos, phone, and free live chat that is available 24/7.

What language does ClaimXperience support?

ClaimXperience offers multilingual support, including English, German, French, Swedish, Danish, and Norwegian (Bokmål).

What other apps does ClaimXperience integrate with?

ClaimXperience offers integration with Xactimate, XactAnalysis, and ContentsTrack to streamline claims workflows.

Who are the typical users of ClaimXperience software?

ClaimXperience features are used by organizations across construction, sustainability and resilience, government and municipalities, real estate and mortgage servicing, and transportation sectors.

What types of pricing plans does ClaimXperience offer?

Pricing for ClaimXperience starts at starts at $17.80/project. While a $20 fee applies to phone support, setup is free. Request a detailed ClaimXperience price breakdown for your organization today.