ClaimXperience

What Is ClaimXperience?

ClaimXperience is a cloud-based claims collaboration software built for insurance organizations. It facilitates policyholder participation through general collaboration, contents collaboration, video collaboration, and self-service claim capabilities.

As part of the Xactware family of products, the platform helps organizations manage remote claims while reducing claims handling costs and accelerating the claims cycle.

What Is ClaimXperience Best for?

ClaimXperience stands out for its unified claims collaboration portal that keeps users connected throughout the claims process. It is ideal for claims participants managing claims that include multiple stakeholders. The platform simplifies communication, scheduling, file sharing, and progress updates, helping teams maintain visibility, reduce coordination gaps, and keep claims activities working through a more structured and transparent process.

How Much Does ClaimXperience Cost?

The ClaimXperience cost starts at $17.80/project. The ClaimXperience portal offers essential features, including real-time messaging, enhanced media capabilities, policyholder satisfaction tracking, and seamless integration. While the platform setup is provided at no additional cost. In addition to the base subscription costs, organizations should account for the following expenses:

• Phone Support: $20 (5 days a week)
• Data Migration: Approximately $1,500–$10,000, mainly historical documents, photos, and prior claim correspondence rather than deep transactional data
• Document And Media Storage Overages: Approximately $500–$3,000/month, driven by policyholder photo/video upload volume, especially during high claim periods
• Policyholder Portal Customization Updates: Estimated at $1,500–$8,000/update cycle, covers rebranding, dashboard adjustments, or workflow changes made after initial setup
• Ongoing User/Seat Licensing Additions: Usually priced between $50–$200/user/month, scales with team growth or added access for adjusters, supervisors, or support staff
• CAT Event/Surge Capacity Fees: Typically falls between $5,000–$25,000+/event, applies when claim volume spikes strain messaging, storage, and integration load simultaneously

Disclaimer: The pricing is subject to change.

ClaimXperience Integrations

ClaimXperience supports integration with a variety of third-party platforms for smooth workflow management, including:

• Xactimate
• XactAnalysis
• ContentsTrack

How Does ClaimXperience Work?

Here’s how users can access the platform and begin managing claims:

• Log in to the ClaimXperience portal to access claim workspaces
• Start a collaboration session for a new insurance claim
• Invite policyholders and claim participants to join the claim
• Collect photos, videos, documents, and claim information
• Communicate with participants through messaging and live video collaboration
• Review the entire claim activity using dashboards and reports

Who Is ClaimXperience For?

The platform offers claims solutions across various industries and sectors, including:

• Construction
• Sustainability and resilience
• Government and municipalities
• Real estate and mortgage servicing
• Transportation

ClaimXperience Use Cases

Based on our analysis of ClaimXperience's capabilities and available user feedback, we have identified key scenarios where this software is a good fit for insurance claims collaboration workflows:

Insurance Carriers Managing Remote Property Claims

Insurance carriers handling remote claims often face difficulties in gathering accurate information before an onsite inspection. ClaimXperience shares all the claim details remotely while keeping everyone connected. Users appreciate the value of real-time document sharing, enabling claims to move forward without delays.

Claims Teams Coordinating Multiple Stakeholders

Insurers require adjusters, contractors, restoration professionals, and policyholders to stay aligned throughout the process. The software unifies communication and claim-related activities, reducing coordination issues. Reviewers appreciate that collaborative workflows help shorten claim lifecycles while simplifying the information-sharing process.

Organizations Processing Additional Living Expense Claims

Managing living expense (ALE) reimbursements can be time-consuming when receipts come through multiple channels. ClaimXperience offers a more structured approach for collecting and reviewing receipts submitted by policyholders during a claim. This aids in organizing documentation while improving visibility into reimbursement requests.

Adjusters Conducting Virtual Damage Assessments

Adjusters managing remote inspections need reliable ways to evaluate the extent of property damage without immediate onsite visits. ClaimXperience supports live video collaboration, photo collection, and damage assessment workflows that help collect claim information earlier in the process.

Is ClaimXperience Right For You?

If you're an insurance carrier seeking to engage policyholders promptly throughout the claims process, ClaimXperience can help improve communication, reduce claim cycle times, and simplify remote claims coordination.

It also helps manage additional living expenses (ALE), identify potential fraud using image analytics, and streamline damage assessment. Overall, ClaimXperience is a robust software platform for organizations aiming to streamline claims processes while keeping policyholders informed throughout the claim lifecycle.

Still not sure if ClaimXperience software is right for you? Connect with us at (661) 384-7070 for personalized guidance.