Figtree General Insurance Claims: Pricing, Free Demo & Features

Last Updated Jul 23, 2026

Overview

Figtree General Insurance Claims is a claims management platform supporting the full claims lifecycle with workflow automation, dashboards, and document management. While claim numbers and claimant/contact details cannot be updated after creation, it suits TPAs, government bodies, and self-insurers that need a flexible, audit-ready claims system without a ground-up build.

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Starting Price

Custom

Figtree General Insurance Claims Specifications

Policy Management
Claims Management
Underwriting Management
Customer Management (CRM)
Document Management
Workflow Automation
Audit Management
Reporting And Analytics
Quote Management
Premium Billing Management

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What Is Figtree General Insurance Claims?

Figtree General Insurance Claims is a configurable, cloud-based insurance claims management platform developed by Figtree Systems. It manages the complete claims lifecycle across general insurance, supporting processes from claim lodgment and appraisal through investigation, reserve management, settlement, recovery, and payment.

The SaaS platform is accessible through web and mobile applications and is used by insurers, third-party administrators (TPAs), government agencies, captive insurers, mutual insurers, and self-insuring organizations. Figtree Systems supports many organizations globally and is part of Constellation Software's Vela APX operating group, providing long-term product development and support.

What Is Figtree General Insurance Claims Best For?

Figtree General Insurance Claims stands out for its end-to-end configurability, allowing insurers to adapt the platform to their existing claims processes instead of redesigning them. This flexibility supports diverse operational and regulatory requirements while reducing the need for extensive custom development.

How Much Does Figtree General Insurance Claims Cost?

Figtree General Insurance Claims pricing typically falls between $120,000 and $1,800,000+/year, depending on claims volume, number of users, modules deployed, and integration complexity. Pricing is quote-based and varies significantly by deployment scope and insurer size.

In addition to the annual subscription, the total cost of ownership typically includes the following:

Implementation Costs: $75,000–$750,000 (one-time) — depends on number of users, claims workflows, data migration size, and integration complexity
Integration / API And Add-ons: $25,000–$250,000+ — varies based on number of third-party systems (policy admin, CRM, finance, government/regulatory systems)
Training And Change Management: $10,000–$100,000+ — depends on organization size and rollout scale across claims teams and partners
Maintenance And Support: 15%–22% of annual license cost — varies by SLA level and support package
Infrastructure/Hosting (if hybrid/on-prem): $20,000–$150,000+/year — depends on deployment model and usage scale

Request a personalized Figtree General Insurance Claims price quote for your business today!

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Figtree General Insurance Claims Integrations

Figtree General Insurance Claims integrates with third-party applications through open APIs, enabling data exchange with existing insurers and corporate systems. It also connects with email processing, SMS notifications, OCR-based document management, Figtree Claims and Risk Analytics, and Figtree Underwriting and Policy Management to support end-to-end insurance operations.

How Does Figtree General Insurance Claims Work?

Here is how organizations typically get started after engaging with Figtree Systems:

Engage Figtree Systems to assess your claims management requirements and implementation needs
Configure the platform to match your workflows, business rules, user roles, forms, and reporting requirements
Set up supporting modules such as the Insurance Policy Register and asset registers if needed for your claims operations
Deploy the solution and enable claims to be lodged through the web or mobile app with documents, photos, videos, and GPS location
Manage claims through configurable workflows covering appraisal, investigation, reserve management, settlement, recovery, and payment
Track correspondence and documents using built-in email processing, OCR, and digital document management
Monitor performance and reporting with live dashboards, geolocation mapping, analytics, and scheduled or on-demand reports

You can also request a free Figtree General Insurance Claims demo to understand how it fits into your workflow.

Who Is Figtree General Insurance Claims For?

Figtree General Insurance Claims serves a wide range of organizations across industries, including:

Insurance companies
Third-party administrators (TPAs)
Government agencies
Captive insurers
Mutual insurers
Self-insuring organizations
Banks
Airlines and tourism operators
Manufacturing companies
Logistics and transport companies

Figtree General Insurance Claims Use Cases

Based on our analysis of Figtree General Insurance Claims' capabilities, we have identified key scenarios where this software is a good fit for insurers, third-party administrators (TPAs), government organizations, and self-insuring organizations.

Organizations Replacing Legacy Claims Systems Without Building a Custom Solution

This is particularly relevant for insurers replacing internally developed or heavily customized claims systems. Rebuilding those platforms can be time-consuming, especially when existing claims processes still need to be preserved. Users often mention that Figtree General Insurance Claims fits this transition by allowing organizations to configure the platform around their established workflows rather than starting from scratch.

Claims Teams Collecting Information from the Field

In organizations where claims are first reported by assessors or field staff, capturing complete information during the initial visit can improve downstream claims handling. Delays often occur when documents, images, or claim details are gathered through separate processes. Feedback indicates that Figtree General Insurance Claims supports these workflows by enabling field-based claim lodgment within the same claims environment.

Insurers Managing Policies And Claims Within The Same Software Ecosystem

This scenario is common among insurers looking to reduce the separation between policy administration and claims handling. Moving between disconnected systems can make it harder to maintain a consistent view of policy and claim information. Users often mention that Figtree General Insurance Claims works well alongside Figtree's underwriting and policy management solution for organizations using both products.

Regional Claims Operations Monitoring Geographic Claim Patterns

For organizations responsible for claims across multiple regions, understanding where incidents occur is often part of operational planning. Geographic trends can help identify recurring issues and support decisions about inspections, maintenance, or resource allocation. Teams frequently note that Figtree General Insurance Claims provides useful location-based insight when reviewing claims across dispersed service areas.

Organizations Standardizing Claims Reporting Across Multiple Business Units

As claims operations expand across regions or business units, reporting requirements often become more complex. Different teams may need different operational views while management requires consistent oversight across the organization. Feedback indicates that Figtree General Insurance Claims is well suited to organizations that need configurable reporting while working from a shared claims platform.

Is Figtree General Insurance Claims Right For You?

Figtree General Insurance Claims is designed for insurers, third-party administrators (TPAs), government organizations, and self-insuring businesses that manage complex claims processes. The platform is most appropriate where organizations need configurable workflows, structured claims governance, and reporting that aligns with established operational requirements. Its Commercial Off-the-Shelf (COTS) implementation approach allows organizations to configure the system around existing claims processes rather than developing a custom solution, making it suitable for long-term claims management as operational needs evolve.

Still not sure about Figtree General Insurance Claims? Contact our support team at (661) 384-7070 for further guidance.

Figtree General Insurance Claims Features

Full Claims Lifecycle Management

Figtree General Insurance Claims manages claims lifecycle within a single system, from claim lodgment and appraisal through reserve management, investigation, treatment, settlement, recovery, and payment. It supports all general insurance lines and keeps claim, policy, and asset information connected throughout the process. Claims can be lodged via web or mobile with support for photos, videos, documents, and GPS location capture.

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Configurable Claims Workflows

The platform includes configurable workflows and business rules that allow organizations to align claims processing with their existing operational structure. Built on Figtree’s Commercial Off-the-Shelf (COTS) approach, it allows configuration without custom development. Workflow automation supports structured claims handling across different stages of the lifecycle.

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Dashboards, Reporting, And Geolocation Mapping

Figtree General Insurance Claims features configurable dashboards, reporting tools, and geolocation mapping to support visibility across claims portfolios. Users can generate ad hoc reports or schedule reports for automated email delivery. Geographic mapping helps visualize claim distribution and identify patterns across regions.

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Document Management And Email Processing

The platform includes document management for storing and organizing claim-related files, including photos, videos, and supporting documents. The Email Processor automatically attaches incoming emails to the relevant claim record. The Paperless Office and OCR capability supports scanning and digitizing physical documents for inclusion in claim files.

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Configurable Dashboards And Add-On Modules

Figtree General Insurance Claims includes configurable dashboards that allow users to create and modify views based on their needs. Additional modules include SMS notifications for claim communications and integration with Figtree’s broader solutions such as underwriting, policy management, and claims analytics.

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Pros And Cons of Figtree General Insurance Claims

A quick look at Figtree General Insurance Claims's strengths and weaknesses to
help you decide if it's the right fit

Pros

COTS configuration enables claims workflows without custom development
Strong fit where structured, configurable claims control is required
Includes dashboards, reporting, and geolocation for claims visibility

Cons

Requires vendor-led implementation and configuration rather than self-setup
Adoption is in some countries, so regional coverage is limited for other markets

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Figtree General Insurance Claims offer an API?

Yes. Figtree provides open APIs that allow the General Insurance Claims platform to integrate freely with third-party software.

Does Figtree General Insurance Claims have a mobile app?

Figtree General Insurance Claims does not offer a mobile app.

Who are the typical users of Figtree General Insurance Claims?

The software is used by insurers, TPAs, government agencies, captives, mutual and self-insured organizations, as well as banks and large enterprises across sectors such as aviation, tourism, manufacturing, logistics, and transport.

What level of support does Figtree General Insurance Claims offer?

Figtree General Insurance Claims provides vendor-managed implementation and ongoing enterprise support, rather than a publicly defined tiered support system.

What language does Figtree General Insurance Claims support?

Figtree General Insurance Claims supports English language.

What other apps does Figtree General Insurance Claims integrate with?

It integrates via open APIs with third-party systems and connects with email, SMS, OCR document processing, and Figtree’s Claims, Risk Analytics, and Underwriting modules to support end-to-end operations.

What types of pricing plans does Figtree General Insurance Claims offer?

The pricing of Figtree General Insurance Claims Software typically falls between $120,000 and $1,800,000+/year, depending on claims volume, number of users, modules deployed, and integration complexity. You can request a personalized Figtree General Insurance Claims cost quote for your business today.