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Overview
ISI Analytics features call-queue dashboards that deliver real-time visibility into call traffic, enabling optimization of agent availability and wait times. This visibility allows managers to adjust staffing instantly, reducing abandoned calls. While historical data filtering feels rigid, its call detail reporting and alerts make it essential for high-volume contact centers.
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Starting Price
Custom
What Is ISI Analytics?
ISI Analytics is a unified communications (UC) reporting and call accounting platform that provides granular visibility into enterprise voice traffic. It provides a queue tracking dashboard and agent performance insights to enhance service quality. Centralizing data from various telephony systems enables businesses to monitor call volumes and agent productivity through a single interface. This helps organizations identify communication bottlenecks and reduce operational expenses. The software ensures that IT managers and department heads have the granular insights required to maintain high service standards.
How Much Does ISI Analytics Cost?
ISI Analytics cost start at $300/month and include up to 3 queues. This basic plan for small teams includes a queue analytics dashboard and manager/agent access. Further pricing tiers of the software are as follows:
- Essentials: $400/month
- Professional: $500/month
- Enterprise: $750/month
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation And Setup: $1,000–$10,000 depending on data sources and complexity
- Data Migration: $2,000–$15,000 depending on historical data volume and validation requirements
- Staff Training: $1,000–$8,000 based on team size and training depth
- API And Third-Party Integrations: $3,000–$12,000 depending on integration scope
Disclaimer: The pricing is subject to change.
ISI Analytics Integrations
The vendor has not shared specific information related to its third-party integrations.
Who Is ISI Analytics For?
ISI Analytics is ideal for a range of industries, including:
- Healthcare
- Financial services
- Retail
- Education
- Government agencies
Is ISI Analytics Right For You?
Managing call data manually or relying on siloed reporting can disrupt operations and limit visibility. ISI Analytics solves this by delivering centralized, real-time insights into call queues and agent performance, helping teams act faster and reduce inefficiencies. It automates call accounting, identifies unused lines, and ensures staff are meeting client service levels. Trusted by organizations like Valpak and Clipper Magazine and backed by SOC 2 Type II certification, it ensures secure and reliable analytics for business-critical communication.
Still not sure about ISI Analytics? Contact our support team at (661) 384-7070 for further guidance.
ISI Analytics Features
Microsoft Teams Queue Analytics
The platform provides comprehensive visibility into Teams call queues, including metrics such as average handle time and abandonment rates. Managers can monitor live agent status to ensure optimal coverage during peak hours. This allows for immediate adjustments that improve the overall caller experience.
WebEx Calling
SI Analytics provides cradle-to-grave reporting for Webex environments, capturing the entire journey of a call from entry to completion. Users can analyze usage patterns and hold times to identify workflow inefficiencies. Its detailed reporting even helps allocate calling expenses for all departments.
Auto Attendant Reporting
Auto Attendant Reporting tracks how callers interact with automated menus, highlighting drop-offs and revealing which options lead to successful resolutions versus those that result in high abandonment. This helps businesses refine call routing strategies, reduce frustration, and ensure callers reach the right department quickly and efficiently.
Cisco Call Analytics
Cisco Call Analytics offers Hunt Group reporting and real-time dashboards to monitor call performance and agent productivity within Cisco environments. It enables teams to analyze call quality, monitor agent status, and identify peak traffic hours, thereby supporting better decision-making and enhanced management of communication infrastructure.
Agent Productivity Reports
ISI Analytics software offers a built-in reporting engine that generates performance summaries that include total talk time, average ring time, and idle periods. This call-by-call agent's metrics help understand queue performance and recognize top-performing staff members. This fosters a high-performance culture and ensures consistent service quality.
Pros And Cons of ISI Analytics
Pros
Real-time dashboards improve decision-making
Comprehensive historical records for regulatory compliance
Accurate real-time UC traffic visibility
Cons
Extensive capabilities may initially overwhelm users
Data export options feel overly restricted
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Frequently Asked Questions
What types of pricing plans does ISI Analytics offer?
ISI Analytics offers four main tiers: Basic ($300/month), Essentials ($400/month), Professional ($500/month), and Enterprise ($750/month). Request a personalized ISI Analytics pricing quote for your business.
Does ISI Analytics have a mobile app?
The vendor has not shared information regarding a mobile app.
What level of support does ISI Analytics offer?
It offers support via telephone and a knowledge base.
Who are the typical users of ISI Analytics?
Typical users include call centers, healthcare providers, financial services, government agencies, the education sector, and retail chains.
What other apps does ISI Analytics integrate with?
The vendor has not shared specific integration details.
What language does ISI Analytics support?
ISI Analytics is primarily available in English.
Does ISI Analytics offer an API?
Yes, it offers an API for seamless data export to third parties.