kjello

What Is kjello?

kjello is a managed IT platform designed for small and mid-sized businesses across Germany seeking a complete IT department without hiring internally. It gives employees a self-service portal to request devices, software, and access in one place, while onboarding workflows prepare new hires quickly, and offboarding processes revoke accounts and permissions through automated workflows. Built on a modular service model, it combines software, managed IT support, and infrastructure management through a single platform.

The platform also centralizes device inventory, device management, and day-to-day support behind the same portal, allowing dedicated IT specialists to resolve issues while helping businesses replace scattered contracts, spreadsheets, and disconnected IT tools with a single managed solution.

What Is kjello Best For?

The platform is best known for its 'Self-Service IT Portal', where employees request devices, software, and access from a single interface instead of relying on emails or figuring out whom to contact. The portal also lets users reset passwords, track request status, view assigned devices, and complete routine IT tasks independently.

Combined with support from dedicated technicians averaging a four-minute first response time, it helps reduce ticket volumes while giving businesses a centralized way to manage everyday IT operations.

How Much Does kjello Cost?

kjello pricing starts at €29/workstation/month for the Core plan, while EDR starts at €10/device/month as an optional add-on. The platform also offers the following customized plans:

• Plus: Custom pricing
• Projects: Custom pricing

The following are the additional estimated costs that you need to consider before planning:

• Microsoft 365 Licensing: €6–€35/user/month – Microsoft 365 subscription licenses and management (approximately $7–$41)
• Firewall, Backup, And Network Services: €20–€150/site/month – Managed security and backup services (approximately $23–$176)
• IT Migration And Infrastructure Projects: €1,000–€15,000+ (one-time) – Email, server, or cloud migration projects (approximately $1,175–$17,625+)
• Advanced IT Consulting And Custom Solutions: €800–€5,000+ (one-time) – IT consulting and custom infrastructure work (approximately $940–$5,875+)

Disclaimer: The pricing is subject to change.

kjello Integrations

The vendor has not shared information about its third-party integrations.

How Does kjello Work?

Here is how you can get started with the software after logging in:

• Submit device, software, or access requests through the self-service portal
• Track open requests, assigned devices, and request history from a centralized dashboard
• Complete routine IT tasks such as password resets or software requests without contacting support
• Trigger automated onboarding workflows to provision accounts, licenses, and devices for new employees
• Revoke accounts, permissions, and device access during employee offboarding
• Escalate more complex issues to dedicated technicians with an average four-minute first response time
• Expand the platform with modules such as firewall management, backup and recovery, or telephony as business needs evolve

Who Is kjello For?

Kjello software is designed for organizations across multiple industries, including:

• Logistics
• Real estate
• Fitness and wellness
• Design agencies
• Tax consultancies
• Medical practices

kjello Use Cases

Based on an analysis of kjello's capabilities, the software supports several recurring operational scenarios:

Mid-Sized Companies Replacing An Internal IT Hire

Many mid-sized companies reach a point where employees across HR, finance, or operations begin handling IT responsibilities because there is no dedicated IT administrator. This often leads to inconsistent onboarding, scattered device records, and delays when software or access requests require manual coordination. kjello's Self-Service Portal, Device Management, and Managed IT Support centralize these day-to-day IT activities, allowing employees to submit requests through one portal while technicians handle support requests and device management. This gives businesses structured IT operations without recruiting and maintaining an in-house IT department.

Growing Teams Consolidating Scattered IT Contracts

Growing businesses often rely on separate providers for firewalls, backups, telephony, Microsoft 365, and device management, making it difficult to determine who is responsible when technical issues arise. Coordinating multiple vendors also increases administrative effort and creates inconsistent support processes. kjello's modular platform provides a single portal and technical support team for managing services such as firewall management, backup, and telephony, while allowing organizations to add modules as business requirements evolve. This creates a centralized operational workflow instead of coordinating multiple IT providers.

Multi-Location Businesses Standardizing Onboarding

Companies operating across multiple offices or supporting distributed employees often struggle to provision accounts, licenses, and devices consistently for every new hire. When onboarding processes vary by location, employees may wait longer for the tools they need, while offboarding can leave user accounts or permissions active longer than intended. kjello's onboarding and offboarding workflows automate account provisioning, license assignment, device allocation, and access removal through a centralized portal. This helps organizations apply the same onboarding and offboarding process across every location while ensuring employees receive the correct devices, accounts, and permissions.

Is kjello Right For You?

Looking for a way to run IT operations without hiring and managing an internal department? kjello solves scattered device tracking and slow onboarding by combining a self-service portal with a technician-backed support team.

The service is GDPR-compliant, hosts data in Germany, and scales with headcount. Companies including Engel & Völkers Commercial and Les Mills Germany rely on kjello for daily IT operations.

Still not sure if the software is right for you? Contact us at (661) 384-7070 to discuss your specific needs regarding kjello features and more.