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Overview

Capture911 is an interaction recording and incident reconstruction solution for public safety communications centers. While some customization may be needed for unique workflows, it offers a synchronized view of all communications. This ensures compliance and significantly enhances incident recreation and investigation capabilities.

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Capture911 Specifications

Case Management

Compliance & Security Features

Document Management

Client Management (CRM)

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What Is Capture911?

Capture911 is a robust, multi-channel interaction recording, call logging, and incident reconstruction solution tailored for mission-critical public safety communications. It integrates data from various sources, including NG911 telephony, P25 radio, and GIS, to provide a single, chronological, and synchronized view of any incident. This allows for effective investigative analysis, ensures NG911 and P25 compliance, and is scalable to meet the needs of dispatch centers of any size.

Capture911 Pricing

Capture911 pricing is based on the specific needs and size of the communications center. Interested parties are encouraged to request a custom Capture911 cost quote for detailed pricing information.

Capture911 Integrations

The software supports integration with multiple systems and platforms, such as:

  • NG911 telephony systems
  • Consoles
  • P25 radio
  • GIS (Geographic Information Systems)
  • Administrative phones
Watch the Capture911 demo to explore these integrations in detail.

Who Is Capture911 For?

Capture911 software is ideal for a wide range of industries, including:

  • Public Safety Communications Centers (PSAPs)
  • 9-1-1 emergency services
  • Emergency dispatch agencies
  • Law enforcement and government agencies

Is Capture911 Right For You?

If your PSAP requires an NG911 and P25-compliant recording system, Capture911 provides robust multi-channel integration. It creates chronological incident reconstructions that streamline investigations and verify compliance. Additionally, its tools enhance dispatcher training, making it a reliable solution for mission-critical operations.

Still doubtful if Capture911 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Capture911 Features

The software captures all interactions across various channels, including NG911 telephony, consoles, P25/analog radio, and administrative lines. This ensures a comprehensive record of every critical event, allowing for complete data collection regardless of the communication source used during an incident.

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Capture911 automatically integrates and synchronizes data from all recorded sources, like calls, radio, and GIS, into a single, easy-to-use interface. This provides a clear, chronological recreation of the incident, which is essential for effective post-event investigative analysis and review.

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The integrated Quality911 component enables effective call taker and dispatcher training and performance improvement. By allowing trainers to evaluate on-the-job performance, especially through features like CAD screen capture, the module ensures staff develop and employ skills that align with agency standards.

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The platform is built to be NG911 and P25 compliant, helping agencies adhere to strict regulatory standards. Security is maintained through multi-layer algorithms, data encryption, and advanced APIs that prevent the archiving of sensitive or confidential data.

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Built on high-quality digital recording technology and intelligent architecture, Capture911 can be customized and scaled to meet the growth and changing needs of dispatch centers of any size. Proactive I'm Alive™ monitoring by certified technicians ensures maximum system uptime and operational reliability.

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Pros And Cons of Capture911

Pros

  • Capture911 offers multiple features for security and reliability

  • The software is easy to use and highly intuitive

  • Interface is responsive, enhancing user experience significantly

  • Helps secure project data for smooth workflow management

  • Stores and organizes files and data systematically

Cons

  • User interface and buttons look somewhat ordinary visually

  • Pricing may be high for new organizations enrolling

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Frequently Asked Questions

Capture911 is primarily web-based and optimized for desktop environments; no dedicated mobile app is currently available.

Yes, Capture911 utilizes advanced APIs (Application Programming Interfaces) to enhance security by preventing the archiving of sensitive data and enabling adherence to strict security standards.

Capture911 integrates with multiple platforms to synchronize data, including NG911 telephony systems, P25 radio, Analog radio, GIS (Geographic Information Systems), and CAD (Computer-Aided Dispatch) systems for screen capture.

Capture911 supports English as the primary language.

Capture911pricing is customized based on the needs and size of the dispatch center, utilizing non-proprietary hardware for scalability. Get a Capture911 price quote for detailed pricing information.

The typical users are mission-critical public safety communications centers, including 9-1-1 dispatch, emergency communication directors, and regional ambulance services like AMR.

Capture911 provides support via email and phone for users.

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