CasePacer Reviews

Pros

Having all client cases in one place, with a consistent organization, makes reviewing new case files so much easier.

Cons

There is no privacy among co workers. Anyone can access my cases and documents, which is a concern.

Pros

The document management system in this software is incredibly advanced and well-designed.

Cons

Cannot mention any cons here.

Pros

I love that we can manage large caseloads with a small team. The CasePacer team has worked closely with us to customize features, allowing us to quickly respond to court directives and unexpected requests.

Cons

An e-signature integration and a broadcast communication tool to replace MailChimp would be a great addition.

Pros

Being a cloud-based product, CasePacer has significantly reduced the need for maintaining in-house servers and services. We no longer have to manage SQL servers, licensing, application servers, installations, or the ongoing dependencies and updates required for deployed applications. It also offers a WebDAV-based workflow, which keeps the familiar "mapped letter drive" functionality our team is used to. plus the built-in utility makes it much easier to place documents into the case file, improving overall efficiency.

Cons

The built in calendar is intuitive and works well but it does not sync with Outlook/Exchange. Hoping for a Microsoft Graph API integration in the future.

Pros

CasePacer is very easy to use. Learning the system was so simpe, and the support and training were excellent.

Cons

You cannot enter decimal amounts in the PIP benefit screen. For example, if a client drove 220.5 miles in August, you can only enter 220 or 221. Life is not always that exact!

Pros

Since it is web based, I can access it from any device with an internet connection, which is really convenient.

Cons

Saving documents using CasePacer Drop has been problematic.

Pros

CasePacer is a versatile tool with great potential for expansion and customization. The development team listens to users and continuously improves the system. Given the level of service provided, the pricing feels well worth it.

Cons

The initial design and setup might feel overwhelming, but that is just because of the many options available. Fortunately, their team works with you every step of the way to make the process smooth.

Pros

The software is incredibly smart. Our processes are embedded directly into the workflows, and the ticklers make sure nothing falls through the cracks. It is efficient and gives me peace of mind knowing everything is under control.

Cons

Change is never easy. Some people resist letting go of old ways, but the efficiency gains and peace of mind are absolutely worth it.

Pros

As a user, I find it very easy to navigate. When used properly, it helps ensure that nothing important is missed, which is crucial in preventing malpractice. I also appreciate that the company values user feedback and actively works on improvements based on what we need.

Cons

Turning on every workflow and "tickler" (to-do) can feel overwhelming but luckily, you can customize and toggle them on or off. The system works well, but upcoming improvements seem to be taking a long time. I also wish there was more admin-level customization instead of waiting for the company to make adjustments.

Pros

I feel like CasePacer really understood our firm's needs and communicated well with us. Since we handle thousands of cases at a time, we needed many changes to our setup, and they worked with us to implement what they could while supporting ongoing projects.

Cons

Many features operate on a global scale and cannot be adjusted individually, but CasePacer does find creative alternatives to better suit specific case needs.

Pros

This system keeps everyone on the same page. The built-in efficiencies allow our legal team to manage far more cases than before. But what really stands out is that we are now fully paperless, no more filing cabinets or storage facilities filled with documents. With just a glance, I can see the status of a case, making phone calls and updates much easier and less stressful.

Cons

The biggest drawback is already being addressed. Tracking what team members are working on, especially with remote work, has been tricky. However, new reporting improvements are making it easier for managers to oversee workloads. Transitioning from another case management platform is not entirely seamless, but the effort is definitely worth it.

Pros

CasePacer is easy to use and packed with great features that make legal case management much more efficient.

Cons

We initially had some calendar issues but those have now been resolved.