CloudNine LAW Reviews

“Great support

Pros

I have received exceptional support, Cloudnine's team has guided me through numerous issues promptly and their deep understanding of the software combined with swift resolutions is remarkable. Because support often shapes the user experience for most products, I can honestly state that I am very pleased with Cloudnine LAW largely due to their responsive support staff.

Cons

Nothing much comes to mind now. I am satisfied overall with my experience.

“Easy to use and saves time

Pros

Throughout my 27-year career in this industry, I had never come across a piece of software that combined such an amazing interface with smooth customization options and CloudNine Review not only met but significantly exceeded my expectations when it comes to searching functionality. Whether constructing simple queries or devising extremely complex, layered searches, I'm able to assemble them with minimal effort while achieving highly accurate results which has been a game changer for my workflow. When I pair those search strengths with the platform's simple process for creating tag fields in multiple formats and the ability to tag documents rapidly on the fly, my review cycles have been reduced dramatically. My interactions with the staff have been equally positive, as they are consistently responsive and the client services team I collaborate with provides the best vendor experience I have encountered in my entire career. For those reasons, I recommend this team and their software!!!

Cons

To date I have been unable to identify any aspect of the product or any member of the staff that has genuinely let me down because neither the software nor the team have given me cause for real disappointment.

“Fast, flexible & saves money

Pros

What I love most about this tool is its speed, agility and adaptability because it empowers me to personally manage my eDiscovery engagements rather than hand them off which in turn reduces turnaround times, cuts costs for the client and enables me to accomplish a larger portion of project work internally instead of relying on external vendors.

Cons

I would like to see Law PreDiscovery evolve so that it scales better with modern hardware specifically by leveraging additional CPU cores and parallel processing, so I can fully exploit today's more powerful machines for faster processing.

“simple to search and mark papers

Pros

I consider it to be the most easy application for building, maintaining and querying databases because its interface makes those tasks feel easy and efficient. What really appeals to me is being able to capture a 'snapshot' of my session so that I don't end up repeating work and the searches I performed remain visible in the list for quick access. When deep into reviewing results from an extensive query, the snapshot feature even brings me back to the last record I was examining within that search which is terrific. Additionally the speed and simplicity with which I can tag documents surpass my expectations and arranging files in chronological order is also simple.

Cons

I have really tried to come up with improvements or changes that might make the program better and after considerable thought I am unable to identify anything I would modify at this time.

“great tool for all lawsuit jobs

Pros

For me, this is an excellent all-in-one solution for collecting, reviewing and producing litigation-related documents and I find that the witness preparation kits are simple to organize and manage within the overall document collection.

Cons

When I produce TIFF images from large source files, the document production stage can become noticeably slow and sometimes hampers my workflow.

“Efficient tool

Pros

Being able to search the entire document repository immediately after files finish loading into the application has saved me time when I need quick access to content and it makes locating specific items effortless even during busy workflows.

Cons

I honestly can't point to any significant drawbacks in my experience using the program, as it has met my needs without notable issues and I haven't faced any major problems worth mentioning.

“Easy to move around and use

Pros

Transitioning from Concordance to CloudNine was remarkably easy for me and I find the interface significantly more user-friendly overall, particularly when it comes to uploading new documents and managing productions.

Cons

I do have one notable drawback with CloudNine: it does not allow me to alter the background color and when I spend many consecutive hours preparing document productions, being able to switch hues would significantly reduce visual fatigue and eye strain.

“smart solution and very user friendly

Pros

Using it is simple with an interactive interface, I love clicking my way around.

Cons

I would prefer the search control to consistently appear in the identical position.

“Does everything for me!!

Pros

As a frequent heavy user of LAW PreDiscovery, I find there are seemingly endless capabilities and workflows that can be executed within this product.

Cons

I genuinely cannot point to anything about the platform that I dislike, it has met my needs consistently and without notable faults.

“Works from home just fine

Pros

I appreciate the option to work from home when necessary, the remote desktop interface is clean and interactive and I consider Sage to be a reliable program.

Cons

Occasionally while I'm on the job, we lose the connection which I suspect is caused by our network. otherwise, everything functions well.

“Great for teams

Pros

I like the strong collaborative features and when working with teammates the real-time editing and sharing options make coordinating easy besides, I can customize many settings to enforce my preferred coding style and I'm reassured because all of our data stays on their servers.

Cons

I've noticed the platform can become unstable when a large number of users are active simultaneously, causing occasional glitches that interrupt the workflow. additionally although the product maintains a revision history, I've discovered that once I permanently delete content the system won't let me restore it which is frustrating.

“My experience with this tool

Pros

As a first-time user, I was impressed with how easy the interface felt although I likely only scratched the surface, I managed to meet my client's document management objectives with relative ease.

Cons

I found several of the core document identification tools to be a little awkward when I was working with only a small set of documents which hindered efficiency.

“a bit hard to learn

Pros

There are alot of tagging choices available and I appreciated being able to define custom tags which I could control in terms of visibility and allow others on the platform to see and utilize.

Cons

The interface felt complex and despite completing the tutorial to understand the workflow, I continued to struggle. furthermore, coordination became more difficult because several people were trying to apply tags simultaneously which added confusion and slowed our progress considerably.

“Good search tools and folders

Pros

I find the search features extremely useful and having the ability to create folders where I can organize different search categories makes managing results much more simple.

Cons

What I dislike is that searches return entire email chains which clutters the results. I would be fine receiving every message when a thread's content has actually changed, but for those threads that merely repeat identical content I would much prefer to receive only the last message in the chain so that search times are reduced and I don't have to sift through redundant emails to find the latest information.

“Fast loading and quick review

Pros

For me, the speed and ease of loading data and then being able to review it immediately provide a tremendous advantage compared with other cloud-based platforms.

Cons

I would like control over moving files from one folder to another and I also want additional functionality for tagging and organizing files into folders to improve how I manage them.

“Holds big files well

Pros

it can access and retain very large files and I also found that it provides sufficient storage capacity for the alot of file types I regularly use in my workflow.

Cons

However, when I sort documents using their tags, I've encountered situations where certain tags fail to appear among the search criteria which prevents me from selecting documents that I had previously tagged and need to retrieve.

“Easy to learn and use

Pros

I love the clean UI and how easy it is to learn the program. Compared to other discovery management platforms I have used, I find it much more interactive and my colleagues catch on extremely quickly. It also retrieves documents very fast and allows simple navigation from one file to another. My team and I were able to tailor it to match our workflow quite well. I particularly enjoy that every user can personalize their own workspace so that the most crucial document coding fields remain visible at the top of the screen. There is no longer a need to scroll through lengthy coding dropdowns to locate what I require. Overall this solution is an excellent substitute for competing databases and offers value.

Cons

Search functionality requires some effort before it becomes simple and I wasn't fond of how, despite global tag and field creation being very smooth modifying or removing a tag or field after it's established is considerably harder and demands administrative privileges. Presumably this safeguard exists to stop accidental deletions by general users but I'd prefer the capability to assign a locally based user limited administrative permissions so they could make these kinds of changes on site instead of having to submit and wait on a support ticket and causes delays in handling urgent document management tasks promptly.

“Great help

Pros

In my experience, CloudNine's customer service has been outstanding, remarkably quick to respond and unfailingly effective at resolving issues. having uploaded several gigs to their platform myself, I have yet to encounter any problems.

Cons

I find the search functionality somewhat complex and it takes a bit of practice to learn how to refine results effectively but after I've stored a handful of tailored searches it becomes significantly simpler to get the exact listings I want.

“Perfect and easy to use

Pros

Overall I find every aspect of this application exceptional from its clean interface to the comprehensive functionality it delivers, it has become my top choice and the project manager at Complete Legal presented the product so effectively that it decisively influenced my decision.

Cons

NO CONS so far.

“Powerful search tools, can be confusing

Pros

One feature I value most is the ability to combine extracted metadata fields with custom fields so that I can construct and execute intricate, multi-condition searches that would otherwise be difficult to assemble.

Cons

I've noticed that clients often get confused when they edit a search derived from a saved search because the "saved search" window auto-populates and can overwrite existing criteria, causing them to unintentionally modify the saved parameters. I would prefer an option to lock a search to prevent this, although the issue is typically corrected after giving several reminders and conducting training sessions.

“Easy to search and tag

Pros

I find the application very friendly and approachable for everyday use and its searching along with tagging capabilities are excellent, as they significantly simplify navigating and processing vast volumes of data, making the overall task much less cumbersome.

Cons

What would most improve my experience is the capability to print groups of tagged items in a single operation because although I truly value the strong search functions, the overall efficiency of my workflow is reduced when I must open each document individually in order to print it.

“very simple for all skill levels

Pros

I am very pleased with the software's functionality and how easy it is to operate because in our organization we have people with widely differing levels of database expertise and in my experience, nearly everyone becomes highly at ease using this system. it strips away extraneous elements that are not required for reviewing and tagging/coding documents and on top of that the customer support and training are outstanding, as I have yet to encounter a better trainer.

Cons

We do find that the platform lacks a few specific features that are tailored to our particular litigation workflows although I recognize and suspect that no current database solutions completely offer those exact capabilities yet, when we request It to build or configure something new for our use, they consistently put in their utmost effort and they continually work toward accommodating our requirements.

“Good features but price adds up

Pros

Overall I found the tagging and OCR capabilities to be reliable and effective and the support team was outstanding in helping resolve any questions. furthermore, the search and indexing functions were genuinely useful and although the user interface required a little time for me to get comfortable with its structure, it ultimately did not cause any real problems.

Cons

As I noted earlier, it ultimately was not cost-effective for our team to repeatedly return for additional features or services whenever we needed something beyond the base offering.

“Amazingggg UI!

Pros

I appreciate how interactive the interface is and how navigation feels overall. The search features are simple to operate too.

Cons

Converting my documents into TIFF files and exporting them still feels slow.

“Easy, great for sharing files

Pros

I find the product very interactive and it performs well at highlighting important documents while enabling easy sharing with our outside counsel, customer support is outstanding and my clients like it.

Cons

We have nothing negative to report since the solution has fulfilled all our needs without issue.

“For a reliable and flexible platform

Pros

As a practitioner using the platform, I appreciate the new capability that lets users upload their own data and I find the quick culling and filtering features very helpful for significantly reducing the volume of material that requires manual review, while the boolean full-text and metadata search tools are flexible and powerful enough for complex queries, in addition, bulk tagging functions help shorten review cycles, exportable reports allow me to pull selected datasets for downstream use, there are unlimited user seats with no additional fees which is financially beneficial, near-ready review storage costs have been lowered, It offers excellent, responsive 24/7 customer support and the team is consistently friendly and accommodating, they have also recently strengthened their Channel Partner program to make vendor reselling easier and Clint Lehew in particular has been a consistently strong and supportive contact as we work together as reseller partners.

Cons

I am not able to modify or customize the folder structure once data has been loaded into the system and I also noticed that the platform does not include an advanced TAR-style predictive coding option which limits some of our automated review workflows.

“Multi-user power

Pros

One of the biggest advantages I noticed was that several users could work on the same task simultaneously which I found extremely valuable, tagging and sorting emails felt easy and I appreciated that messages were paginated into groups of 25 which made review manageable. The customer support team was outstanding both helpful and efficient.

Cons

When collaborating on a project, I found it dfficult to assign the same tags to multiple teammates and the process of adding those users felt awkward and cumbersome.

“A small firm must-have

Pros

With an simple graphical interface that significantly shortened my learning curve, I view this as an essential tool for small firms since we achieved rapid implementation and experienced very low costs for both the firm and our clients.

Cons

I can't identify any real drawbacks, however I would recommend incorporating a chargeback feature so clients can be billed based on the resources allocated to each case.

“Flexible and knowledgeable service

Pros

Their flexible approach, combined with attentive client service and substantial knowledge and experience in this space, really stood out to me and I found that they were consistently able to manage every request I submitted without issue.

Cons

I truly have nothing further negative to mention since my experience left me without complaints or unresolved concerns.

“User-friendly for case organization

Pros

At our law firm, we've found this tool to be remarkably interactive and user-friendly and it has consistently helped our attorneys and staff to systematically organize files and thoroughly prepare for numerous cases.

Cons

I haven't come across any drawbacks so far.

“An essential legal tool

Pros

I find it remarkably simple to use and I regard it as an indispensable component of legal workflows due to how essential it has become in practice.

Cons

Although I use it regularly and appreciate its benefits, I feel it still lacks sufficient recognition and should be more widely acknowledged within the field.

“Simple yet fairly basic

Pros

For me, the main advantage is how simple and user-friendly it is and having prior experience with other document review platforms made it simple to become proficient with only minimal training required.

Cons

While I find the core offering adequate, it remains relatively rudimentary and omits many higher-level capabilities in its standard tier and advanced options like predictive coding are available only as paid add-ons.

“easy to use from any device

Pros

I find this platform very easy to use and user-friendly, so much so that no prior experience with e-discovery tools is necessary to use it confidently. I also greatly appreciate that it runs in a browser, allowing me to access it from nearly any device and from almost anywhere.

Cons

I have no issues so far.