Total 25 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

16%

3

Stars

24%

2

Stars

0%

1

Stars

8%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

KO

Katherine O.

Writing and Editing, 1-10 employees

More than a year

3.0
January 2025

Support and performance issues

Pros

Honestly speaking, I wouldn't be able to do my work without it. Because I have very limited use of my hands, it allows me to keep writing books and stay connected online. Even if my mobility improved, I'd still rely on it for editing. My process involves marking up printed pages, dictating those notes and letting it convert long sections of edits into text. This setup lets me work comfortably away from a screen which greatly reduces eye strain. I even dictated this review using it. Recording guided meditations and transcribing them later is another big plus and having multiple voice profiles for different recording sources makes a huge difference. Being able to replay recordings helps me double-check accuracy and keeps my workflow flexible.

Cons

Customer support has been disappointing. Updates are released fairly often and support for older versions seems to be withdrawn quickly which can be frustrating. That said, I'm still running an older version that isn't officially supported anymore and it continues to function for me. As someone who has used it for a long time, I personally haven't needed to contact support much but I know others might. The program is also quite memory-hungry and eats a lot of RAM. Occasionally when I click to start speaking it either doesn't respond or takes a long moment to activate and in those cases I usually have to reload my profile to get it working again. Looking forward, as AI transcription tools become more widely available and increasingly accurate, it will face growing competition for its transcription-from-audio-file capability. I mentioned earlier that I believe it is unique in offering both direct speech recognition into a device and transcription of recordings and it's also the only one I'm aware of that you can train to suit your own voice, but all of that could change over time.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

5

Functionality

7

JB

Joe B.

Real Estate, 101-500 employees

Less than 6 months

1.0
September 2024

Outdated and hard to learn tool

Pros

With time, I noticed that voice commands perform quite well once I understand how they're meant to be used. From my perspective, learning those commands makes the overall experience much smoother.

Cons

I've found this software to be extremely dumb because it can't sense anything outside its immediate inputs which feels outdated in today's world. It desperately needs a huge overhaul and smarter behavior in its design. Even getting comfortable with it is challenging and requires significant effort to learn.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

2

AC

Annalisa C.

Pharmaceuticals, 500+ employees

More than a year

4.0
August 2024

Fast and efficient dictation

Pros

Personally, the dictation feature has been a game changer. It saves me from typing nonstop and lets me get thoughts down much faster and with less effort.

Cons

Great tool but I've noticed it frequently freezes and I can't get it to work with Microsoft Teams.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DG

David G.

Medical Practice, 1-10 employees

More than a year

3.0
July 2024

Accurate medical transcription

Pros

After spending some time training the software and getting past the early learning stage, version 16 impressed me with how accurately it handled even medical terms. For my daily tasks, operating it became fairly manageable once I got used to it.

Cons

I spent more than $500 on what I was told was a plan that included free upgrades and ongoing support initially promised. About nine months after buying it I discovered it was using UK English rather than American English and I couldn't switch the output text back to American English. I rang customer support and they told me I would have to pay an extra $200 to get any help. Their explanation was that my customer support had expired after six months, so I would again be required to pay $200 to receive assistance. The $500 I handed over up front didn't even cover help from support. If you care about costs at all, look for another program.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

3

Functionality

7

DG

Dominique G.

Publishing, 1-10 employees

Less than a year

3.0
May 2024

Windows 11 version underperforms

Pros

my experience with the newer DP16 version hasn't been positive. I haven't found any real benefits that stand out so far.

Cons

it's marketing promised improved recognition under Windows 11 but in my experience that claim is completely false, it's actually performing worse than version 15 in every way.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

2

Functionality

6

CBD

Codjo Bienvenu D.

Apparel & Fashion, 11-50 employees

Free Trial

5.0
November 2023

Reliable speech recognition

Pros

I've been working with a transcription tool that analyzes speech, handles medical-related tasks and supports voice recognition. In my routine, those capabilities cover a wide range of needs.

Cons

Its a good program that makes many tasks much easier to handle, I haven't noticed any drawbacks, so I recommend it to others today.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM

Rick M.

Construction, 101-500 employees

More than a year

5.0
October 2023

perfect tool for me...

Pros

Because I deal with severe arthritis in both hands, this software has been a huge relief for me. Without it, typing would be slow, so being able to rely on voice input has made daily work far more manageable.

Cons

Honestly, the main downside I can come up with is how expensive it is.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

JB

James B.

Education Management, 500+ employees

More than a year

5.0
July 2023

Time-saving voice commands

Pros

Clear instructions on voice commands have helped me a lot. I can dictate from home and then move the text to my computer later which saves significant time compared to how I used to pass recordings to my assistant.

Cons

I have quite a strong Scottish accent, so it did take a while to 'train' the software to understand me properly. Every now and then I still try slipping into a home counties tone just to make things run more smoothly, even though it's a bit daft.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

KP

Kristin P.

Hospital & Health Care, 101-500 employees

More than a year

5.0
June 2023

easy setup with improving accuracy

Pros

From the start, setting up it Medical One felt very approachable. I was able to begin using it almost immediately and as I adjust settings and personalize it, the speech recognition keeps improving. Overall, it's been a great option thanks to how accessible the setup and training feel.

Cons

In my experience, it is a fairly easy product and I feel the developers are proactive in supporting it and resolving any issues that come up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SM

Sue M.

Marketing and Advertising, 1-10 employees

More than a year

3.0
May 2023

Frustrating customer support

Pros

When I'm out walking, I often record notes and trust it to turn those voice files into text later. For me, that flexibility makes it easy to capture ideas on the go.

Cons

Their customer support is frustrating, it's full of generic, useless replies that never actually help me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

7

JN

Jose N.

Translation and Localization, 1-10 employees

More than a year

5.0
February 2023

Custom vocabulary improves accuracy

Pros

The feature I truly appreciate is the ability to teach the system specific words, including brand names, organizations and city names in other languages. That customization has made my results much more accurate.

Cons

Honestly, compared to other options I've tried, I feel it's great overall, nothing about it really stands out to me as problematic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CF

Cristina F.

Media Production, 1-10 employees

Free Trial

5.0
January 2023

Adaptive transcription for content

Pros

Over time, I've noticed the software adjusts to how I speak. As someone who prefers talking through ideas instead of typing, it feels like a helpful partner that turns spoken thoughts into written content for blogs, websites and videos. I also value having access to it Anywhere, since it gives me options even when connectivity is limited.

Cons

I think the speech recognition accuracy, while impressive, could be even better. When you first start, the program has you read a passage at a natural pace and the recognition is tuned to that pace. In my experience, when I actually speak to develop ideas I often talk faster and add inflections and emotion and that quicker, more expressive delivery doesn't always get interpreted correctly by it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

E-Learning, 1-10 employees

Less than a year

5.0
December 2022

Productivity with advanced dictation

Pros

it's been a huge help in boosting my workflow. The speech-to-text is impressively accurate and the program adapts the more I use it, so accuracy improves over time. I also appreciate that it supports custom vocabularies and programmable macros which make dictation much smoother and faster for my tasks.

Cons

Although it Professional Individual is easy to install and get running, making deeper customizations later can be somewhat fiddly. I also feel the price is on the high side, still, I consider it a worthwhile purchase because it genuinely helps me cut down on time and boosts my productivity.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

AK

Allie K.

Publishing, 1-10 employees

Free Trial

5.0
September 2022

Comfortable and accurate typing

Pros

Using this software has become something I truly enjoy. It's boosted my writing productivity and has relieved my wrists when I'm typing for extended periods. I'm really pleased by its accuracy with spelling and the way it autocorrects mistakes.

Cons

The one drawback I've found is that I had to devise my own solution to make the program function on a Mac. While it runs adequately, I would prefer if it were more easy and better supported on macOS.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PC

Patrick C.

Retail, 1-10 employees

More than a year

5.0
September 2022

specialized vocabulary support

Pros

I find it can turn what I say into written text. It does a great job picking up clearly spoken phrases and I appreciate how customizable it is for unusual or domain-specific vocabulary entries.

Cons

Getting it installed took some effort and I discovered I had to be patient while climbing the learning curve. Still, after working through the tutorials, I found it performed quite satisfactorily for my needs overall.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

RH

Ruth H.

Law Practice, 1-10 employees

More than a year

5.0
August 2022

Great business tool

Pros

Okays so... over the years I've come to rely on this software to run my business quickly and efficiently. The speech-to-text dictation is remarkably accurate and making edits is easy. After using it for decades, it's grown into an indispensable and practical tool for me.

Cons

I wish the navigation were more simple, I frequently struggle to find my way around certain webpages which can be frustrating.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
April 2022

Productivity boost for audio

Pros

Over the past two years I've been using it and it's made me noticeably more productive at work. Using this software I can transcribe many more hours of audio each week than I would by typing on a qwerty keyboard.

Cons

Because I speak with a Caribbean accent, I needed to spend time training it to understand how I pronounce many words. The setup and training took a bit of time but it paid off. Now it picks up my pronunciation flawlessly which has improved its accuracy significantly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

KM

Kathy M.

Medical Practice, 500+ employees

More than a year

1.0
March 2022

extremely slow performance

Pros

Honestly, I couldn't find any redeeming features, there was nothing at all that I liked.

Cons

This is unbelievably slow, I'm constantly waiting and it's incredibly frustrating!!!!!

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

2

Functionality

1

BC

Bj C.

Education Management, 1-10 employees

More than a year

4.0
March 2022

Accurate recognition with custom commands

Pros

I've used it NaturallySpeaking Professional Individual 14 for several years and have been very impressed overall. Its speech recognition is highly accurate and the option to build my own custom commands is outstanding. There's a lot about the software that works really well for me.

Cons

Unfortunately I ran into two technical problems that seriously limited my ability to use the program. Every attempt I made to reach technical support ended in failure which was incredibly frustrating. At one point they directed me to an independent service called JustAnswer, I paid roughly $30 for help but only one of the issues was even worked on and it still wasn't resolved. Overall the lack of effective support left me stuck.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

3

Functionality

7

KR

Karen R.

Medical Practice, 1-10 employees

More than a year

3.0
March 2022

Punctuation and medical limits

Pros

Generally, I found it grasped what I said and produced the result I wanted.

Cons

I had to get used to speaking punctuation and I noticed it struggled with certain medical terms even after I spelled them.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7