Law Practice, 51-100 employees
Less than a year
“A versatile and awesome program”
Pros
I love how versatile it is especially the ability to save files directly from my email.
Cons
Honestly I cannot think of a single thing I disliked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 11-50 employees
More than a year
“Very user friendly”
Pros
It is very user friendly and easy to use. Plus the fact that we can access it from anywhere was a huge advantage when our office had to shut down in 2020.
Cons
The activity feed shows the entire email chain for every message which can get cluttered and make it hard to find what we are looking for.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Law Practice, 11-50 employees
Less than 6 months
“packed with modern AI features”
Pros
I am really enjoying the new AI features. They have given the platform a fresh, modern feel it did not have before.
Cons
Well I am a big fan of everything and have no complaints to share.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Law Practice, 1-10 employees
Less than 6 months
“Amazing for personal injury practice”
Pros
It is amazing how you integrate every part of a personal injury practice and still let us customize the experience for each customer.
Cons
The document preview is not the best as it takes a moment to open in a new tab.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 1-10 employees
More than a year
“Simply amazing case management”
Pros
The case management side is simply amazing. This tool lets us successfully reconstruct our entire case file from start to finish.
Cons
I have no issues with the tool itself but it is just crucial that staff members remember to fill out all the information for each file but that is on us.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Law Practice, 51-100 employees
Less than 6 months
“any skill level can use it with an ease”
Pros
It is easy to use for everyone, no matter their technical skill level or administrative role.
Cons
We really struggled with the Mail Merge and Document Generator when we first started.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
10
Law Practice, 51-100 employees
More than a year
“Finding information is not an issue”
Pros
I really like how simple it is to find and look at the information I need.
Cons
It sometimes takes a while to load information and occasionally the project vitals section does not load at all.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Legal Services, 101-500 employees
Less than a year
“Easy to access”
Pros
It is easy to access, very well organized and pretty helpful for getting my daily tasks done.
Cons
Finding certain features in the program can be a bit confusing at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 51-100 employees
Less than a year
“Significantly boosted our team productivity”
Pros
Filevine has significantly boosted my team's productivity and enhanced our ability to serve our clients effectively.
Cons
Not a complaint but let me tell you that you will only get as much out of the product as much effort your team puts into learning and using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 11-50 employees
Less than a year
“way too easy to use and customize”
Pros
It is easy to use and I really like how you can customize Filevine and all its different functions.
Cons
At times it glitches once in a while but not enough to cause any real problems for us.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10