LawPay Reviews

“Game-changer for client financing

Pros

It is great that we can now offer financing to potential clients, something we could not do before. Plus now we have had several clients who were able to hire us after getting approved, who otherwise would not have been able to afford our services.

Cons

My main issue is that from what I can tell, payments do not automatically sync over to MyCase. We always have to manually record them in MyCase after the transaction is complete in LawPay.

“A lifesaver with outstanding service

Pros

Well it is hard to choose just one best feature, the PayLater option has been a lifesaver for our clients and for our firm, the customer service has been absolutely outstanding.

Cons

It is frustrating that the system does not show the processing fee for each client payment within MyCase which means I have extra calculations to do at the end of every month.

“allows hassle free payment

Pros

Handling payments is pretty simple and hassle-free. I mean I have never found it this easy to review and process transactions with any other payment company.

Cons

After a payment is completed, it is not easy to find out which email address was used to send the receipt to the client.

“Very simple for clients and staff

Pros

The system is very simple for both our clients and our staff to use. Their support team is also excellent and always ready to assist.

Cons

I feel like the reporting features could be a lot better. Also the 6 month time limit for issuing a refund can be problematic, especially when you are using a LawPay trust account.

“Secure and easy for clients to use

Pros

LawPay platform is secure and easy to navigate. Our clients really prefer paying through a secure link instead of having to give their card details over the phone or make a trip to our office.

Cons

Honestly I dont have any major complaints right now. The two-step verification can be a bit of a hassle but I know it is important for security.

“Built specifically for legal practices

Pros

I really value that LawPay is built specifically for legal practices. Plus now creating custom, branded payment pages is simple and the payment process is incredibly fast.

Cons

Well I'd love to be able to scroll through QuickBooks history to search. Also our firms name includes an attorney's common last name, so when I search for a client with that name, the results show all transactions linked to the firm name without properly filtering them which is annoying.

“Easy to use

Pros

It is easy to use and offers very competitive rates. We get one consolidated monthly statement for our fees, unlike some competitors who charge daily and drive up our bank costs. Reconciling payments is also a very simple process.

Cons

We heard that it bought its own legal software company last year. By that point, we were already comfortable with our current cloud-based system and unfortunately, the one it acquired does not measure up. We have no complaints about its payment services themselves, though.

“A fairly smooth switching process

Pros

Switching over to LawPay from MyCase Payments has been a fairly smooth process for us. Overall everything seems to be working well so far.

Cons

Well we were informed that MyCase was moving everyone to LawPay without giving us an option. On top of that our transaction fees increased slightly.

“highly recommended for its ease

Pros

It is very easy to use and their representatives are friendly and great to work with. I would definitely recommend them.

Cons

I have never had any problems with it. Their team is great about addressing my questions and we always resolve any potential issues before they become real problems.

“Seamless integration with MyCase

Pros

Since we use MyCase having LawPay integrate so seamlessly is a huge plus. The program makes accepting payments, sending out invoices and processing any necessary refunds very simple.

Cons

In the ten months I have been using it, I have not come across a single thing I dislike. This program makes getting paid completely hassle-free.

“So user friendly and simple

Pros

The platform is so user friendly, simple to navigate and pretty easy to train new staff on. Overall it perfectly fulfills its role and it is the best system I have ever used for collecting legal payments. The seamless integration with MyCase is a huge bonus too.

Cons

I haven't really noticed many downsides. If I had to guess, we're probably not using some of the extra features that are available to us

“quite a basic automated tool

Pros

It is a very basic tool for handling credit card transactions. I mean it just works automatically in the background without needing any manual intervention from me.

Cons

Nothing much but it would be better if the credit card fee was taken out right when the payment is made, instead of having it all deducted from our account in one lump sum at the end of the month.

“Incredibly simple with live updates

Pros

The system is incredibly simple. I can tell exactly when a client or prospect gets a payment request and I receive live updates the moment a payment is made.

Cons

So far I have not run into any problems that would give me a reason to complain about using it. Everything has been working perfectly.

“simple to use and boosts collections

Pros

It is simple to operate and definitely helps us collect a higher percentage of what we are owed.

Cons

The processing charges feel a bit expensive and the layout of the payment receipts could be cleaner and easier to read.

“Effortless for our firm and clients to use

Pros

My favorite thing is how effortless it is for both our firm and our clients to use.

Cons

To be perfectly honest, I have not come across a single negative thing about it since I started using it.

“perfect for maintaining a reliable payment history

Pros

I really like that it keeps a history of all past transactions which is great for when you need to look up an old payment.

Cons

Lets be fair I struggled to find anything about it that I did not like.

“Simple setup with automated compliance

Pros

Right from the start we were impressed by how simple LawPay was to set up and use. Because it's built for lawyers, it automatically manages trust account compliance for IOLTA and ABA rules, so we do not have to stress about the details. Before switching, we were constantly following up for payments and dealing with billing headaches. Now clients can pay on their own schedule through a secure portal which has significantly cut down on late payments and stabilized our cash flow. Plus the automated reminders and options for recurring billing mean we spend less time on collections and more time on our legal work. It also syncs perfectly with our QuickBooks and MyCase software.

Cons

I cannot think of any criticisms at the moment. It is an excellent product in every way.

“Very convenient and user friendly

Pros

It is very convenient and user-friendly. I get a receipt emailed to me right away for my personal records.

Cons

The system does not remember my payment details for future transactions, so I have to re-enter them every time.

“Easy to understand and use

Pros

The platform is easy to understand and use. We have never had any problems with LawPay and it connects smoothly with our Smokeball software.

Cons

They discontinued their physical card reader which is a shame. I wish they had kept it so we could use it with our other office equipment instead of typing in card numbers by hand.

“simplifies credit card payments

Pros

It simplifies the process of accepting credit cards and I receive my money much faster.

Cons

The fees seem a little high to me though I am not entirely sure. Also the billing statements are not very clear and can be confusing to interpret.

“ideal and secure for client payments

Pros

LawPay provides a simple and secure way for our clients to pay and it integrates perfectly with our case management system.

Cons

You really cannot go wrong by offering it as a payment option to your clients. It is perfect tool.

“use lawpay to get paid faster

Pros

Transferring money from our clients' cards to our operating account while settling invoices is incredibly fast and efficient.

Cons

There was one issue that arose with the Amex payment when a client submitted a payment of $4,000. Unfortunately, the funds ended up being stuck in the processing stage for several months.

“lawpay works like a charm

Pros

The value and convenience are what stand out for me. I had considered using Wells Fargo for merchant services, and the high fees they wanted to charge me were surprising.

Cons

It would be ideal if the funds would arrive in my account at a quicker pace. There have been several hiccups due to delays between the time I receive notification that a payment has been made and the actual moment the money appears in my account.

“can�t imagine running my practice without it

Pros

What I really admire about LawPay is that it allows our clients to access financing when they are faced with pressing legal matters.

Cons

There are no negative comments I can make regarding LawPay, everything has been satisfactory.

“cost-effective and easy to navigate

Pros

I had previously used my bank's merchant services, but by switching to LawPay, I have likely reduced my processing costs by over 50%. On top of that, LawPay provides additional options such as eCheck and PayLater.

Cons

I have nothing negative to mention. There is absolutely nothing that I find unappealing.

“loving the experience so far

Pros

I am quite pleased with how easily I can program the required information.

Cons

An instant credit for credit card payments would be something I would appreciate.

“Had a great experience

Pros

I value how simple it is to accept payments both in person with clients and through sending an online payment link.

Cons

The fees are what I like the least, however, they are expected with any payment processing service. Still, I find that they are worthwhile for the assurance that my transactions are secure.

“just okay, could be better

Pros

One feature that I find particularly valuable is the capability to accept mobile payments.

Cons

The app currently allows for payment processing only and does not permit me to view pending or completed transactions or engage in any more substantial interactions. It would be beneficial if the app could provide the same features as the web-based version, such as reviewing transactions, canceling them, issuing refunds, and so forth.

“lawpay is absolutely fantastic

Pros

I love how convenient it is for our clients to make their payments effortlessly!

Cons

The e-check function does present a challenge. It takes nearly a week before we discover if the check has bounced. When this occurs, it forces us to reverse bank transfers and payments within Leap.

“makes business processes smoother

Pros

Before using LawPay, we used to spend hours tracking bills, payments, and outstanding balances, then sending out reports to clients. It has saved our firm so much time. Also, being able to accept any type of payment our clients may require is extremely helpful.

Cons

Recently, the credit card processor device has not been functioning properly every time. As a result, we must enter all of the card information and billing address manually. This process can be quite time-consuming when the client is right in front of me, waiting.

“lawpay boosts efficiency and convenience

Pros

Whenever I have needed assistance or had a question, the support team has been highly responsive and always ready to provide helpful guidance. It is clear that they prioritize offering a smooth user experience, and the level of professionalism and attention to detail from their customer service team really stands out, improving the overall reliability of the platform.

Cons

Currently, I have no negative aspects to report.

“simple fix to all my payment woes

Pros

LawPay is easy to use, and the customer support is fantastic, you actually get to speak to someone.

Cons

There is nothing negative I can say. The platform is very easy to use.

“lawpay has been a success in our office

Pros

I find it very simple to process payments for our clients, and I appreciate the option to send a payment request directly to them, allowing them to pay whenever convenient.

Cons

I find it inconvenient that the entire address must be entered into the charge location rather than just the usual request for the zip code associated with the card.

“highly recommend lawpay to attorneys

Pros

Setting it up is very easy for me. Quick Invoice is a handy feature, and the reporting function helps me review all my activities easily.

Cons

It generally takes three to four days for the funds to reflect in my bank account. This process should be nearly automatic.

“the best payment solution for lawyers

Pros

LawPay is customized specifically to attorneys and addresses the unique challenges within the legal practice. The invoices sent to clients are easy for them to handle, which promotes timely payments with minimal effort on their part.

Cons

Scheduling payment plans feels a bit unwieldy. I would appreciate a more simplified workflow to facilitate the scheduling of payment plans.

“satisfied with my lawpay experience

Pros

It is very quick and effortless to take a payment from a client. Sending them a direct payment link is a smooth process, and it is easy to link payments through our website as well.

Cons

Some clients express concerns about the limitations associated with making e-check payments. The manner in which the payments are aggregated by the credit card companies when they reach our bank seems a bit complicated but I do not believe that LawPay has much control over this, if any at all.

“Payment processing made easier

Pros

LawPay is convenient for both us and our clients. Once the emails are sent out, payments usually come in almost immediately. It also allows us to deposit funds into the correct account without the need for manual transfers between accounts.

Cons

At times, clients experience difficulties with their payment options, requiring multiple attempts to complete a transaction. For the most part, it seems to be an issue on the client's end.

“an invaluable tool for my practice

Pros

I like how simple it is to use and how quickly I can receive receipts and proof of payment.

Cons

Up to this point, I have not experienced anything that I would specifically say is my least favorite aspect.

“lawpay�s website makes everything so efficient

Pros

I genuinely appreciate how remarkably simple and clear the platform is to use. It allows me to complete my tasks efficiently without dealing with any unnecessary hurdles or confusion.

Cons

Sometimes it becomes necessary to refresh the application and re-enter names because it does not always populate as expected.

“feels just like shopping online

Pros

We find it highly user-friendly, and we are impressed by how receipts are instantly emailed to both the client and our office.

Cons

As of now, we have yet to identify anything we do not like about it.

“started unsure but ended satisfied

Pros

LawPay is very easy to use right from the beginning. It is reliable, especially with the Quickbills feature.

Cons

I would find it beneficial to have a terminal for the office. There are still some people who prefer the traditional method of "swiping" a card.

“lawpay makes payments effortless

Pros

The platform is quick, and simple. The interface is user-friendly, with clear graphics and dashboards. Features like QuickBill, mobile payments, and Card Vault offer great ways to automate and reduce payment barriers. Furthermore, content like webinars and activities keep users updated on new features.

Cons

I genuinely cannot think of any drawbacks, I consider it to be a truly recommendable product or service in my view.

“top-notch product for attorneys

Pros

It is easy to use, has boosted our bottom line, and is from a forward-thinking company.

Cons

Reconciling payments with deposits into our account is slightly challenging at times.

“perfect for solo practitioners

Pros

LawPay is incredibly convenient for my clients when submitting payments, and it also simplifies tracking the funds for me with minimal effort.

Cons

I currently do not have any negative aspects regarding my experience with LawPay.

“billing features are on point

Pros

The fact that this platform is utilized for billing purposes feels very easy.

Cons

Some of the customer representatives appear to be unfamiliar with certain functions and have provided incorrect information.