
Legal Files Reviews
Total 15 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars53%
4
Stars27%
3
Stars20%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Wendy D.
Legal Services, 1-10 employees
Less than 6 months
“Locates and organizes files simply
Pros
I've really been enjoying this app. It makes locating my files so simple and being able to organize PDFs into categories has truly simplified my workflow and daily tasks.
Cons
the biggest drawback is when the app doesn't connect smoothly, so I can end up wasting hours trying to get it to work properly, which is frustrating.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Ginna G.
Law Practice, 11-50 employees
Free Trial
“Eliminates paper and organizes well
Pros
I appreciate how it has essentially eliminated our reliance on paper files and made physical records unnecessary. It's a fantastic organizational tool.
Cons
Unfortunately, we couldn't run it on Mac computers and that caused issues for a number of people in our office. It also needs to handle much larger file sizes.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Eya
Financial Services, 11-50 employees
Less than a year
“No errors but a bit hard to learn
Pros
I didn't face any errors while installing it and I appreciate that it supports working with multiple different databases as well.
Cons
Honestly, learning this software wasn't simple for me. Also, the user interface needs an update since it feels quite dated now.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Marry G.
Legal Services, 11-50 employees
More than a year
“Very easy with great manager help
Pros
It's very easy to use, the consultations were thorough and my manager was always on hand to help.
Cons
There's nothing about the program that bothers me, I couldn't find anything I disliked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James C. D.
Law Practice, 1-10 employees
Less than a year
“helpful but not modern or easy
Pros
I find a lot of the functions in this program genuinely helpful for legal work. It lets me upload and manage documents, keep client records, record billable hours and handle other routine tasks.
Cons
For me, it isn't very interactive and demands a lot more time to learn and become proficient with than most other software I've used. On top of that, the design feels quite dated and the interface reminds me of Windows XP rather than anything resembling a contemporary app.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Steven T.
Government Administration, 1-10 employees
More than a year
“A Dropbox style right from Outlook
Pros
I like that it includes a Dropbox-style feature I can use directly from Outlook.
Cons
Sometimes I find that documents aren't sorted chronologically which makes it really hard for me to locate the newest version quickly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
L. Eowyn P.
Law Practice, 1-10 employees
More than a year
“Mediocre with good app sync
Pros
Overall, I thought it was fairly mediocre across most features but I did notice good synchronization with Microsoft Office applications and Adobe Acrobat.
Cons
It is really hard to learn and use even though I'm fairly tech-savvy and the reporting capabilities were awful.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
5
Estela H.
Higher Education, 11-50 employees
More than a year
“user-friendly and paperless
Pros
It is very user-friendly and simple to pick up and I've been able to move completely to a paperless setup with this program, which has saved me both time and money.
Cons
Whenever I move data from one file to another, I struggle with moving email messages because the system forces me to transfer them individually which eats up a lot of my time, I wish LF would add an option to migrate multiple emails in one action so I don't have to repeat the process over and over and that would be a tremendous help ,thanks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Law Practice, 1-10 employees
Less than 6 months
“Essential Outlook fit for small firms
Pros
Outlook integration is essential to my workflow. On top of that, I felt it stays light and doesn't swamp the user which makes it an excellent fit for small to mid-sized law firms. If a firm is much larger, they might prefer software that feels more feature-heavy and complex.
Cons
However, I noticed the platform's features don't behave the same across its different versions, such as the web interface compared with the PC client which leads to inconsistent functionality and occasional confusion during daily use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Law Practice, 1-10 employees
Less than a year
“Alignes team document sharing
Pros
One thing I really like about this software is how it alignes collaboration at our office because every document for every case we handle is accessible to everyone on the team, so I don't have to send files to colleagues, they just need some time to get comfortable with the system.
Cons
I found it pretty confusing at the beginning to figure out all the features of the software but like with most tools, it simply took a bit of time and regular use before everything started making sense and became easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jillian P.
Law Practice, 1-10 employees
More than a year
“simple to use from anywhere
Pros
I have found the new web-based platform really simple to use and it lets me work from anywhere.
Cons
In the web-based version, I can't open multiple windows at once which makes multitasking and switching between tasks difficult.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Meredith S.
Law Practice, 11-50 employees
Less than 6 months
“smooth & easy for a solo firm
Pros
For my solo firm, I find the interface simple to use and easy to use.
Cons
It was a bit tricky for me at first to learn the software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Law Practice, 1-10 employees
Less than 6 months
“Helpful email links, less interactive
Pros
I find the features that link the software to Outlook incredibly helpful and they align my email tasks.
Cons
I find that not everything in the software is interactive, and I see less tech-savvy users often struggle to get the hang of it quickly.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Susana V.
Law Practice, 1-10 employees
More than a year
“Incredibly helpful once learned
Pros
As a legal professional, I find this tool incredibly helpful in my work. It does require a bit of time to learn but once I've mastered it, it becomes fantastic. I particularly love the reminder system & they are very reliable and I can also send reminders to colleagues.
Cons
Its quite difficult to use at first. In my experience, it helps to imagine the interface like a traditional paper folder with separate tabs for each section. It does take a little while to get used to navigating it, yet overall I think it's excellent.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Zia I.
Law Practice, 11-50 employees
More than a year
“Excellent service & easy to learn
Pros
1. For me, it runs on multiple databases so I can work across different DBs easily. 2. Their customer service is excellent, I found the support team very responsive and helpful. 3. I also received on-site training as part of the package and that made the rollout much smoother for my team. 4. It's simple to learn and use, so I picked it up quickly without any difficulty. 5. Once the installation was finished, it has been completely error-free in my experience.
Cons
1. I think the user interface feels a bit dated while I personally had no trouble picking it up and understanding how it works, it doesn't feel like a modern, 21st-century design.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9