Computer Software, 500+ employees
Less than a year
“Complex and confusing features”
Pros
Managing documents with this tool is noticeably easier and more efficient than other solutions I've tried.
Cons
tool has complicated features and for me it is really confusing and difficult to figure out.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
7
Functionality
5
Marketing and Advertising, 11-50 employees
Less than a year
“smooth workflows with secure collaboration”
Pros
Using this platform feels natural, workflows are smooth and real-time collaboration with colleagues makes a huge difference. I also like signing documents electronically, it's faster than handwriting signatures. Contract management is great because everything is stored centrally and with secure servers and encryption, I feel confident my data is protected. It integrates well with other tools making it easy to fit into existing routines. Overall it simplifies and automates document tasks reliably and I often recommend it to colleagues.
Cons
I've enjoyed using this software overall but there are a few aspects that bother me. Some parts of the platform could be more user-friendly, at times it's tricky to locate specific information or to work with more advanced functions. People have mentioned that the pricing feels steep which may be a real issue for smaller teams with limited budgets. The software has experienced glitches in the past but the support team has generally responded quickly and resolved them. Even so, occasional outages or bugs have impacted my work at times and slowed down my productivity. Those interruptions can be frustrating during deadlines and they sometimes force me to spend extra time troubleshooting or waiting. unfortunately.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Financial Services, 1-10 employees
Less than a year
“easy document creation and management”
Pros
Creating, editing and managing documents is easy which saves me a lot of time.
Cons
For my part I would like a few more tools to be added and I feel the existing ones could definitely be improved.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
Less than a year
“Automated data imports save time”
Pros
Automated data imports from spreadsheets, company registries and our CRM have freed up huge chunks of my workday.
Cons
I'm genuinely pleased with the complete suite this product provides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 500+ employees
Less than a year
“advanced yet easy to use”
Pros
this software is easy to use. I like that it offers very advanced features compared to most other solutions out there.
Cons
Honestly I haven't come across any missing features or shortcomings that I feel compelled to highlight here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“great templates and batch generation”
Pros
For me the template editor, data import and batch generation tools, ability to add custom fields and external file sharing stand out. Having everything, contracts, training agreements, even proposals, in one place aligns my workflow. Uploading annotated Word documents and converting them into smart templates saves an enormous amount of time.
Cons
After the latest updates the whole platform initially feels overwhelming to me. The written documentation for certain capabilities is still being completed but I do find there are plenty of helpful videos, tutorial sessions and a step-by-step guided tour inside the app. You really need some prior experience setting up systems like this and be prepared to spend time experimenting if you want to build complex workflows. In my experience careful planning is crucial yet often neglected and if someone skips the guided walkthrough they can easily end up spending a great deal of time just learning how the system works.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
10
Functionality
8
Legal Services, 11-50 employees
More than a year
“Fast assembly with strong ROI”
Pros
Document assembly is much faster and outputs go straight into a great document management system making tracking effortless. The ROI has been impressive and we keep finding new ways to benefit from its expanding feature set.
Cons
At first I found the search functionality fairly basic but they've made major improvements recently which helped a lot.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Publishing, 101-500 employees
More than a year
“improves branding and document speed”
Pros
I can maintain a polished brand, speed up document creation and customize settings reliably with this platform.
Cons
While the notification variety is already broad I'd appreciate having a few additional choices available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Publishing, 101-500 employees
More than a year
“Speeds up high-volume contract drafting”
Pros
We produce dozens of agreements each day and this app lets us draft contracts much faster and makes negotiations simpler which frees up more of our time to pursue and develop new business opportunities with our authors.
Cons
If I had to point out one drawback it's simply that we wish we'd adopted this tool sooner than we did.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
Less than a year
“Long-term reliable and evolving”
Pros
We've been relying on this tool for many years and I really appreciate how feasible it is to operate. The product team consistently impresses me by rolling out useful new capabilities nearly every month now.
Cons
I think the automatic email notifications really need a refresh.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Less than a year
“Great support for non-technical users”
Pros
The development team is fantastic. Even though I don't come from an IT background, I've still managed to pick up how to build automated documents thanks to their support.
Cons
At this point I haven't run into any real problems and I'm satisfied with both the pricing and the way they treat customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 101-500 employees
Less than 6 months
“simple UI and market-leading choice”
Pros
As someone who automates documents, the user interface feels convenient both for me and for other users across our company. We spent roughly three months researching the document-automation market and evaluating many different solutions and after that process this tool was the unanimous winner of our internal tender.
Cons
I did have to reach out to customer support about a few minor details but their onboarding process was excellent and the team was very friendly and helpful throughout.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 500+ employees
Less than a year
“Feature-rich with outstanding support”
Pros
I'm impressed by how many features this tool offers that most competing options still lack. The support team is outstanding, they reply quickly and consistently go out of their way to resolve our questions for us!
Cons
At first it took me a minute to get a handle on the tool's logic and structure but after that clarity, I was able to quickly and efficiently begin drafting contracts.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 500+ employees
Less than a year
“easy document automation with clear guidance”
Pros
document automation in this tool is really easy to understand and I appreciate the clear introduction and step-by-step guidelines that helped me get going. I also think the wide range of features it offers is outstanding!
Cons
I'm eagerly waiting for the addition of "is no last" and "is second last" conditions for text fields in document templates as those would really help with more nuanced template logic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9