MerusCase Reviews

“Really enjoying the easy technology

Pros

As someone who is not the best with technology, I was worried this software would be difficult but it turns out I am really enjoying using it.

Cons

If there are any issues, they're not significant enough for me to remember everything's been working great.

“Easily sorts everything

Pros

MerusCase takes the guesswork out of scheduling tasks for different cases which is great.

Cons

At times it can be slow and the pages due to which documents I need do not load properly.

“Case management essential

Pros

MerusCase is well designed and keeps everything organized in a neat manner.

Cons

The cost is a bit high and sometimes I experience issues with interfacing.

“Excellent features

Pros

We have the freedom to create our own unique directories with MerusCase which is a big plus.

Cons

Well I am not familiar enough with the firewall system Merus uses to give it my endorsement.

“Highly recommended

Pros

There are so many customization options and I really like the document search feature of MerusCase.

Cons

I wish the colored note option was visible to everyone else.

“Easy to navigate

Pros

Navigating through the system is smooth and everything is pretty simple to understand.

Cons

MerusCase functionality works well for our company. So based on how much I use it I have no complaints.

“I always trust it

Pros

Merging documents is easy and emails get attached pretty easily.

Cons

There is no red flag alert on cases. For example if a client does not want their spouse to get case information after a divorce, a red flag alert should pop up when opening the case which covers the case profile and clearly stating not to share info with the spouse.

“so far so good

Pros

I like that its generally very user friendly and integrates well with all of our other systems.

Cons

Sometimes they take too long to fix an issue.

“office management gets easier with it

Pros

MerusCase is simple to use and when I have any questions, the customer service is quick to help out.

Cons

I did prefer it if the program did not have to integrate with Gmail.

“It does what its supposed to do

Pros

MerusCase software makes it much easier to access client information, track the involved parties and search for documents.

Cons

MerusCase software has been a valuable addition to our office. So I have no complaints.

“An asset to our company

Pros

MerusCase is very user friendly and highly simple even at the early stages. I did recommend it to anyone in need of a system like Merus.

Cons

Once we got used to using Merus for case management it became easier each day. So there is not an issue that I would like to highlight as a con.

“Satisfied user

Pros

I love that I can link documents and messages directly to cases. All credit goes to MerusCase.

Cons

There is no spell check feature when writing emails which I love to see. Even though it seems like a simple thing to have.

“Keeps getting better

Pros

MerusCase software was a game changer for our company. It helped us move from paper files to electronic ones just 3 months before we had to leave the office due to the pandemic. The staff adapted quickly and it was easy to use. With AI scanning, we have been able to reduce clerical staff and improved responsiveness in an area of law where decisions and communication are important on an hourly basis.

Cons

I have heard it can be difficult to customize the program for some of the unique procedures and functions we have historically used in our firm, but we are confident the Merus team will help us implement some of our suggestions.

“Worth the money!

Pros

The case management system works great. Also it is simple to use, highly reliable, well organized and regularly updated.

Cons

Nothing really. MerusCase is a very good system for our law practice.

“Very well designed

Pros

MerusCase software is user friendly and I really like its powerful search features.

Cons

I think there could be some updates to improve how files are organized.

“Happy and satisfied

Pros

This is my first time using Merus Case! After working in the Workers Comp industry for over 31 years and using other systems like A-1, Time Matters and Practice Masters, I have to say I love MerusCase. It is very easy to understand and it has everything you need from Excel to Jet Filing. The connection to EAMS makes setting up files quick and less difficult. My favorite part is the open data base. I learned to code and create my own templates just by watching the videos which saves time and money compared to other systems that require calling in for training. Thank you MerusCase!

Cons

Well I really wish Excel and Word were integrated into MerusCase. Having everything in one place would save time and reduce mistakes when saving documents. Its tough to save files from Word to Merus right now.

“Really disappointed in it

Pros

The software delivers as promised which provides us a cloud based platform for managing case files, billing and more.

Cons

MerusCase suite only works with an internet connection and while it started off promising, its tried to be a jack of all trades without really mastering anything. The Office integration is weak and new features are introduced without clear instructions on how to apply them to existing cases. Honestly if we were not so tied to the platform, I would have switched to a different provider a year ago.

“All-in-one product

Pros

It is designed so that all information in a file is easy to access. Features like the automatic buttons for making voucher referrals and ordering records are very useful.

Cons

MerusCase drop down box for tags is small and hard to scroll through.

“Crucial for law practice management

Pros

MerusCase makes managing cases from anywhere really easy. Linking emails and other information to files for case analysis and decision making is pretty simple.

Cons

We have had trouble getting some templates set up for our office. We need better functionality for writing legal documents that are ready to file in court.

“Highly recommended for a small firm

Pros

MerusCases software is very efficient, user friendly and covers all the bases.

Cons

To be honest there is nothing I do not like about it. MerusCase is a great software for any law company whether small or large.