Last Updated
Overview
OMNITRACKER is a flexible business process management software that efficiently handles all company workflows. While it has limited customization options for certain reports, it provides robust data integration, mobile accessibility, and real-time performance monitoring. This makes it suitable for diverse industries and business needs.
Overall Rating
Based on 2 users reviews
2.5
Rating Distribution
Positive
0%
Neutral
100%
Negative
0%
Starting Price
Custom
OMNITRACKER Specifications
- Document Management
- Document Automation/Assembly
- Workflow Automation
- Mobile Access
What Is OMNITRACKER?
OMNITRACKER is a high-end software ecosystem designed to help organizations manage and optimize all business processes efficiently. Its modular design enables seamless integration of applications and clients, ensuring smooth workflows across departments. Users can access the platform on mobile devices and receive real-time updates for better decision-making. The system supports diverse business operations and adapts to varying organizational requirements. OMNITRACKER provides scalable solutions suitable for a wide range of industries.
OMNITRACKER Pricing
OMNITRACKER Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft SharePoint Server
- Email server
- Inventory systems
- Geographic Information Systems
Who Is OMNITRACKER For?
OMNITRACKER software is ideal for a wide range of industries, including:
- Finance and insurance
- IT and telecommunications
- Authorities and administration
Is OMNITRACKER Right For You?
OMNITRACKER is suitable for organizations seeking an all-in-one business process ecosystem with mobile access, extensive integrations, and configurable modules. Its standout feature is the flexible, modular setup that adapts to evolving business needs.
Still doubtful if OMNITRACKER software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
OMNITRACKER Features
Process Lifecycle Management
OMNITRACKER allows organizations to manage the entire lifecycle of processes efficiently. It provides clear tracking from initiation to completion, ensuring accountability and consistency while supporting optimization across departments.
Monitoring And Reporting
The software offers robust monitoring and reporting capabilities. Users can generate detailed insights in real time, track key metrics, and make informed decisions for improved operational performance.
Security And Data Protection
OMNITRACKER ensures enterprise-grade security and data protection. It safeguards sensitive information, enforces access controls, and complies with relevant regulatory standards to maintain data integrity.
Process Automation
The platform enables process automation to streamline repetitive tasks. Automation reduces manual effort, minimizes errors, and accelerates workflows while maintaining full control and transparency.
Pros And Cons of OMNITRACKER
Pros
Easy to configure and highly flexible for developers, supporting scripting and customizations
Automatic notifications for new actions and quick reporting of open or overdue tasks
Supports integration with SAP and other internal systems for enhanced workflow
Efficient process handling, including complaint management and 8D reporting
Cons
Some features are not intuitive, such as workflows combining requests and activities
Email processing can be slow for large volumes, and integration may require scripting
OMNITRACKER Reviews
Total 2 reviews
2.5
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars0%
3
Stars50%
2
Stars50%
1
Stars0%
Share your experience
Cedrik K.
Information Technology and Services, N/A employees
More than a year
“slow performance
Pros
I cant point to any specific advantage of the this tool. It offers different ticket types such as service requests or incidents but that's something every other ticketing system provides as well. Im not really a fan of it cause there are clearly much better products available on the market.
Cons
It feels very slow sometimes a bit too much when connected through VPN, cause apparently every single button triggers an SQL query. You also have to do a lot of customization yourself before the product works the way you actually want it to. The system floods your inbox with far too many emails.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
7
Magdalena G.
Information Technology and Services, N/A employees
More than a year
“The UI is outdated
Pros
Its fairly simple to use and it gives you a lot of flexibility cause almost everything can be programmed with scripts.
Cons
This software may have been strong 10 years ago but it feels outdated now. The interface is not modern and the lack of search options for folders, fields, actions and message templates is really frustrating. Using it with an Oracle database is a nightmare. The email interface can stop working without any warning and troubleshooting it is extremely difficult. When there are more than 40,000 emails to process, it can take an entire day, which is completely unacceptable for a system that is supposed to run 24/7. Integration with other systems is mostly done through scripting if you need anything more advanced than simple ticket creation. There is no version control for scripts and frames, no auto archive station for requests and upgrades become problematic when you have a lot of reports and statistics. The upgrade process also takes a very long time with large databases over 100 GB. support has not been helpful and often does not solve the issues. Compatibility between versions is also very poor.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
3
Functionality
4
Frequently Asked Questions
What language does OMNITRACKER support?
OMNITRACKER primarily supports German, English, French, and Dutch
What types of pricing plans does OMNITRACKER offer?
Pricing is available upon request and may vary based on the number of users and selected modules. Request a personalized OMNITRACKER price quote.
Does OMNITRACKER offer an API?
Yes, OMNITRACKER provides multiple integration interfaces and APIs for connecting with other software and databases.
What level of support does OMNITRACKER offer?
OMNITRACKER provides comprehensive support through email, and phone.
What other apps does OMNITRACKER integrate with?
OMNITRACKER integrates with email gateways, CTI gateways, and database views, among others.
Who are the typical users of OMNITRACKER?
Typical users include IT service teams, project managers, compliance officers, and business process administrators across industries.
Does OMNITRACKER have a mobile app?
OMNITRACKER can be accessed from any device (tablet, smartphone, laptop) using the responsive Web-Client 2.0. Additionally, specific desktop clients are also available for full administrative functionality.