Total 46 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

87%

4

Stars

13%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PH

Paul H.

Intellectual Property Analyst, 500+ employees

5.0
July 2022

powerful analytics with smart features

Pros

I like the sharable projects feature, it lets clients review results directly without any back-and-forth. The team genuinely listens to feedback and keeps rolling out useful updates. The highlighted keywords in the full text window is a recent addition that's been incredibly helpful for my workflow.

Cons

Software tends to crash frequently and sometimes loses functionality which means I have to restart it or contact support pretty often. I'd really like to see better stability and reliability, the bugs can be pretty frustrating when your trying to get work done.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

5.0
July 2022

Research helper

Pros

Finding what I need is incredibly simple and the filtering options really help narrow things down quickly.

Cons

This system doesn't include non-patent literature coverage which limits the scope of research. Also it lacks specific patent expiry dates for individual countries, making it harder to track regional patent timelines.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

4.0
November 2021

Strong patent research tool

Pros

I really appreciate the chemical search functionality, being able to look up CAS numbers or chemical names is incredibly useful. It gives you detailed info about synonyms and IUPAC names and then you can convert all that into a search string which saves tons of time.

Cons

The assignee lookup could use some work, it's not as simple as it should be

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

ML

Mike L.

Director, 11-50 employees

5.0
June 2021

completely changed how I search

Pros

Visualization and analytics tools help me review and share results efficiently. Clients really appreciate the shared data files from projects I handle for them. The team behind this platform is great at listening to user feedback. Before switching to this tool, I relied on another well-known professional database but the overall searching workflow here is significantly better.

Cons

Interface can be sluggish when loading all that content probably because there's so much data packed in there.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

5.0
June 2021

impressive analytics with room for growth

Pros

The keyword synonym feature is really handy when I'm searching and I love having multiple filters to narrow things down exactly how I need them. The customizable filtering options make finding what I'm looking for much faster. What really stands out is how flexible everything is and how quickly they actually listen to user feedback and make improvements. The customization options are solid and the speed at which new features get rolled out based on what users are asking for is impressive.

Cons

Updates happen way too often and finding certain features requires digging through multiple menus, some tools are buried pretty deep in there.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

4.0
June 2021

solid choice with minor issues

Pros

Search functionality is incredibly powerful especially with the AI-driven search that makes finding information so much faster. I also really appreciate how easy it is to share data and collaborate with team members, it keeps everyone on the same page.

Cons

Gets overwhelming with all the info, easy to lose track of what you're looking for

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8