Last Updated
Overview
Smarsh Enterprise Archive provides a secure platform for archiving and e-discovery, helping organizations meet regulatory requirements. While the platform's initial configuration can be complex for some users, its extensive capabilities for data retention and surveillance make it a compelling choice for businesses in regulated industries.
Overall Rating
Based on 19 users reviews
3.9
Rating Distribution
Positive
84%
Neutral
16%
Negative
0%
Starting Price
Custom
Smarsh Enterprise Archive Specifications
- Case Management
- Document Management
- Workflow Automation
- Compliance And Security Features
What Is Smarsh Enterprise Archive?
Smarsh Enterprise Archive is a cloud-based platform designed to capture, archive, and supervise enterprise communications to support regulatory compliance and legal discovery. It supports various communication channels, including email, instant messaging, social media, and mobile texts. The platform provides immutable storage and tools for search, review, and eDiscovery. It helps organizations efficiently manage communication data and reduce compliance risk.
Smarsh Enterprise Archive Pricing
The pricing for Smarsh Enterprise is customized based on organization size, data volumes, and required features.
Smarsh Enterprise Archive Integrations
The software integrates with:
- Microsoft Teams
- Slack
- Zoom
- Salesforce
Who Is Smarsh Enterprise Archive For?
Smarsh Enterprise Archive is used in the following industries:
- Finance
- Federal
- Insurance
- Healthcare
- Technology
- Law enforcement
Is Smarsh Enterprise Archive Right For You?
Smarsh Enterprise Archive is suited for mid-sized to large enterprises needing scalable, cloud-native archiving that preserves full communication context. It excels in meeting regulatory compliance with validated, tamper-proof storage and advanced security features. If your organization requires fast search, efficient eDiscovery, and integration for compliance and risk management, this platform offers future-proof archiving tailored to growing data demands.
Still not sure about Smarsh Enterprise Archive? Contact our support team at (661) 384-7070 for further guidance.
Smarsh Enterprise Archive Features
AI-Enabled Intelligent Archiving
Smarsh Archive integrates advanced artificial intelligence to help organizations quickly find, filter, and detect critical information within vast datasets. This AI capability transforms large volumes of complex communications into actionable intelligence, enabling faster decision-making and reducing manual review times, thus boosting operational efficiency and compliance accuracy.
Unmatched Scalability And Performance
Designed to grow with an organization’s needs, Smarsh Archive handles all types and volumes of unstructured data effortlessly. Its cloud-native architecture ensures reliable performance across millions or billions of records, delivering search results in seconds, making it ideal for enterprises processing expansive communication streams.
Secure Cloud Native Storage
Every communication is preserved in highly secure, immutable cloud-native storage. Data is encrypted both in transit and at rest, providing strong protection against data breaches or leaks. This approach supports compliance with stringent regulatory frameworks while ensuring integrity and availability of archived data.
Custom Configured For Industry Compliance
Smarsh Archive is tailored to meet the diverse and unique compliance, security, and discovery needs of various industries like financial services, public sector, and small to mid-sized firms. This customization allows organizations to address specific regulatory obligations and risk management requirements, thereby reducing compliance burden while enhancing business focus.
Proven Reliability And Comprehensive Support
Trusted by financial services firms managing about a quarter of the world’s financial communications, Smarsh offers 24/7 world-class support and service. Its end-to-end reconciliation ensures every message sent to the archive is securely stored and accessible, providing clients with confidence in message integrity and audit readiness.
Pros And Cons of Smarsh Enterprise Archive
Pros
Achieves fast and reliable archiving with consistent record retention
Supports robust compliance and e‑discovery capabilities
Preserves full email history and metadata for audit readiness
Cons
Does not allow recalling sent emails once archived
Missing advanced policy customization and analytics features
Smarsh Enterprise Archive Reviews
Total 19 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars16%
4
Stars68%
3
Stars11%
2
Stars5%
1
Stars0%
Share your experience
Small-Business, 1-10 employees
“Finds emails well”
Pros
In my experience, it provides multiple methods for pinpointing particular emails when they need to be retrieved which makes finding messages flexible and reliable.
Cons
However, I've experienced customer support that falls short when system problems arise since they frequently redirect me to knowledge-base articles which barely address the specific problem I'm facing.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Small-Business, 11-50 employees
“Amazing tool with great support”
Pros
It is simple to use and remarkably easy to integrate with our existing tools and the support team proved to be both responsive and genuinely helpful.
Cons
no issues. there were effectively no negatives because the tool consistently exceeded my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Linking accounts was easy and smooth”
Pros
We coordinated with it and our technical team to connect our accounts, facing very few problems and their customer support has consistently been helpful throughout the process.
Cons
I suspect much of this is due to user error but I have not discovered an effective method to retrieve email archives without requesting them directly from it although we have not yet needed to access those archives, the initial setup did not include clear instructions or communication about how we could obtain them independently.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Does Smarsh Enterprise Archive offer an API?
Yes, Smarsh Enterprise Archive offers an API.
What language does Smarsh Enterprise Archive support?
Smarsh Enterprise Archive primarily supports the English language.
Does Smarsh Enterprise Archive have a mobile app?
Yes, Smarsh Enterprise offers a mobile application.
What types of pricing plans does Smarsh Enterprise Archive offer?
Smarsh Platform offers custom pricing tailored to the size and needs of a business. To get a Smarsh Enterprise Archive cost quote for your business, contact us today!
What other apps does Smarsh Enterprise Archive integrate with?
Smarsh Enterprise Archive software integrates with a range of communication platforms, including Microsoft Teams, Slack, Zoom, and Microsoft 365.
Who are the typical users of FileTrac?
Users include financial institutions, legal and insurance firms, and government agencies requiring enterprise-grade compliance archiving.
What level of support does Smarsh Enterprise Archive offer?
Smarsh Enterprise supports 24/7 emergency phone support, and access to Smarsh Central for documentation and status updates.