Mid-Market, 500+ employees
“Strong supported legal workflow platform”
Pros
Support has been a big highlight for me especially working with James Blake. The guidance has been patient and consistent which made the whole experience better. My team has noticed a huge improvement in how we work now. Even people who aren't very technical can use it without issues. Having everything accessible in one place, along with AI features, makes daily tasks easier. It also connects well with Gmail and DocuSign which helps keep things moving without delays.
Cons
Over time, I've seen it improve but there are moments when it feels a bit slow or a feature doesn't work as expected. The good part is that it usually recovers quickly so it's not a long-term issue.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Mid-Market, 500+ employees
“AI contract risk analysis tool”
Pros
The AI features really stand out to me when it comes to reviewing contracts. It doesn't just store them, it actually analyzes agreements and highlights risks, even after they've been signed. I also like how it connects with DocuSign and automatically saves completed agreements which cuts down on manual work.
Cons
One thing that bothered me was how access roles were explained. I didn't realize at first that only collaborators have full visibility of requests. In a fast-moving environment like mine, that kind of limitation makes coordination harder and I wish it had been clearer from the start.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 500+ employees
“Legal template and permissions”
Pros
There's a lot to like about this platform and I can see how it benefits a legal team like mine. The support team has been easy to work with and responsive to our needs. I've been able to learn how to build templates and set permissions without much trouble. Even though we're still rolling it out, I can already see it becoming part of our regular workflow.
Cons
It doesn't feel like there's anything I strongly dislike. I just see it as a product that's still evolving. Some features could be easier to use but whenever I've asked about something, Lauren has either shown me how it works or passed the idea to the team to improve it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 500+ employees
“Efficient contract review”
Pros
Our process has improved a lot since we started using it. Reviewing contracts now takes much less time and everything feels more efficient. The support during setup was excellent and working with Alex made a big difference. Every issue we faced was handled properly and we always found a solution in the end.
Cons
So far, everything has been working well for me and I've actually found things getting easier over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10