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Overview
Tel-Us Call Center provides a dedicated 24/7 live answering service, ensuring law firms can capture every potential client inquiry. While it lacks a dedicated mobile app, the software’s long-standing, award-winning reputation provides a strong foundation of trust and reliability and makes it the premier choice for professional client intake management.
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Starting Price
Custom
Tel-Us Call Center Specifications
Case Management
Client Management (CRM)
Court Calendaring & Scheduling
Mobile Access
What Is Tel-Us Call Center?
Tel-Us Call Center is a 24/7 live answering and virtual receptionist service designed for businesses that require constant availability. It offers customized call-handling protocols and bilingual (English/Spanish) agents to manage client communications professionally. For law firms, this ensures that every call is answered based on specific intake criteria and captures critical lead information. It also enhances client acquisition opportunities around the clock, preventing any new case inquiries from being missed.
Tel-Us Call Center Pricing
The Tel-Us Call Center pricing plans are tailored to the specific needs of each client. The final cost is determined by factors such as anticipated call volume, the complexity of call handling, and the range of services required.
Tel-Us Call Center Integrations
Who Is Tel-Us Call Center For?
Tel-Us Call Center is ideal for a wide range of industries and sectors, including:
- Law firms
- Information Technology (IT)
- Heating, Ventilation, and Air Conditioning (HVAC) services
- Plumbing and electrical
- Retail and e-commerce
Is Tel-Us Call Center Right For You?
For law firms prioritizing reliability and a consistently professional image, Tel-Us Call Center presents a compelling solution. Its most significant differentiator is a long-standing history of service excellence, validated by being a 14-time recipient of the ‘ATSI Award of Excellence’ and a 13-time recipient of the ‘CAM-X Award of Excellence’. These industry awards are based on rigorous, independent evaluations of service quality, response time, and accuracy. This consistent, third-party recognition makes the software solution a trusted extension of any legal practice.
Are you still not sure about Tel-Us Call Center and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Tel-Us Call Center Features
The service’s agents can access a firm's online calendar to schedule initial consultations and client meetings directly. This feature offloads a significant administrative burden from internal staff, freeing them to concentrate on billable tasks and core case management responsibilities.
Agents can follow detailed scripts and complete intake forms tailored to a firm's specific legal practice areas. This process ensures that all necessary information for a new case evaluation is captured consistently and accurately from the very first point of contact.
This feature acts as a backup for a firm's primary receptionist. Agents handle calls during busy periods, evenings, weekends, and holidays, ensuring no client call is ever missed, and internal staff are free to enjoy their time off.
This feature provides access to an online web portal for managing on-call personnel. Firms can set up schedules and provide specific instructions for each individual, ensuring agents can see who is on call and dispatch urgent matters to the correct person immediately.
