Tracers Reviews

“Stay away from this company!

Pros

I've noticed they put a lot of effort into presenting themselves as a trustworthy go-to for skip trace information.

Cons

In my experience they've proven to be a scam operated by an incompetent and arrogant individual. I consistently got the lowest success rates on searches compared with other services and I'm certain I'd be better off using many of the other skip tracers out there. They seem to recycle data pulled from other skip tracing companies and then simply slap on a higher price. Based on what I found online, I would avoid this company at all costs. If you Google them you'll see numerous negative reviews and on the BBB there isn't a single positive comment about them.

“My go-to tool

Pros

The massive amount of data really stands out to me. I can't get over the refreshing blue dashboard and how leadership treats and respects their loyal users. I've been with Tracers for nearly eight months now and I'm definitely planning to stick around. Tracers and TLOxp are what I reach for first these days. After sampling all the options I honestly give Tracers two thumbs up. Running an inspection is super simple, the public-records data quality is second to none and overall it's essential for investigators or companies doing due diligence. In short, whether you're a new investigator or someone who's been in the field for years and wants tools that help you separate yourself from amateurs, you should add Tracers to your toolkit. I believe Tracers, TLO and IDI are the top tools a lawyer, investigator or due-diligence professional can have. Another plus is their support team is entirely U.S.-based. If you've been on the fence about signing up, do it and you won't be disappointed. It's so easy to use and it makes my daily work faster and less stressful.

Cons

At first I thought there was something wrong with my account and felt disappointed but management quickly pointed out the issue and fixed it. Aside from that short bump in the road which was handled promptly I have always loved Tracers and continue to rely on it in my work.

“not worth the switch

Pros

What I appreciate most about the tool and the company is it reminds me there's no rival to TransUnion TLO. I regret switching to TRACERS.. absolutely the worst decision !

Cons

I eventually realized it's just another provider offering the same data everyone else has only presented differently. It absolutely wasn't worth leaving what I already knew and trusted. Tracers involves too many people entering data who don't communicate in sync properly.

“Way too expensive

Pros

I don't really have many positives to point out. I feel the program is overpriced and in my experience the data it delivers is almost as easy to pull up with a simple Google search.

Cons

For me it is roughly four times the price of other tools that do the same work.

“The best solution we've ever used

Pros

Overall this is an outstanding tool that our team relies on all the time to find parties, witnesses, assets and other items tied to litigation. We find it very simple to operate and there's flexibility to work out a bundled price that fits our budget. It allows for a quick, surface-level lookup or a more comprehensive deep-dive that covers nearby neighbors, immediate family, employment information, criminal history, bankruptcy filings, judgments, liens and more. Honestly I'm not sure how we'd manage without it and we can allocate and bill the cost per case so it's a recoverable expense. The staff picked it up quickly and are able to pull the reports for me.

Cons

I'd like more direct links to the source documents the system uncovers. For instance when it finds a court filing having a direct link to that record would organize the review process. The software keeps getting new features so I wouldn't be surprised if the AI capabilities continue improving over time. Even so this remains the top solution we've used. I'm just nitpicking so I'm about 99% happy with the whole package.

“disappointed with the product

Pros

Well I didn't find much to like about this product. Most of the address details it offered I was already able to pull up through my normal internet searches so it didn't feel worth the cost.

Cons

After doing my own research and recommending this product I felt really disappointed because it didn't live up to the promise I expected.

“Unique features

Pros

I find Tracers really easy to use and it includes features I haven't seen in other products.

Cons

There's nothing negative to report. It consistently delivers positive results and makes searching effortless.

“budget-friendly option

Pros

The amount of data I get is impressive. It taps into deep, hard-to-access sources and gives me insights I rarely see elsewhere. The pricing is fair and lets me keep my investigative rates affordable for clients and defendants who are on tight budgets. Tracers has played a big role in my achievements and helped my clients reach their objectives and missions.

Cons

I'd appreciate a clearer summary that explains what each research component delivers along with an itemized breakdown of the costs so I can easily see pricing details.

“Knowledgeable support staff

Pros

If I face an issue their team is just a phone call away. They always assist me and answer my questions in a professional way.

Cons

At times I find it slightly hard to figure out exactly where to search.

“provides detailed data

Pros

It provides detailed information and it's really easy to tack on additional bits of info.

Cons

It's pricey though I appreciate that I can buy smaller portions of the dataset separately to manage costs more.

“Good value for money overall

Pros

I'm getting good value for the price and it includes a variety of tools to find people.

Cons

The addresses and phone numbers returned by searches are often out of date especially for folks who aren't well-established in society. But I don't blame Tracers for that.....seems like the underlying databases could use more frequent updates and I honestly don't know what's causing it.