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Overview
Virtual Collector offers collection-agency-focused software that streamlines debt management, collector workflows, and client communications. While some modules may be complex for smaller agencies, its robust reporting, omni-channel contact tools, and secure client portal make it a reliable solution for agencies seeking efficiency and compliance.
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Starting Price
Custom
Virtual Collector Specifications
Case Management
Document Management
Client Management (CRM)
Workflow Automation
What Is Virtual Collector?
Virtual Collector (Bloodhound) by ROYDAN is a comprehensive software platform that empowers collection agencies. It equips collectors with a focused system, placing all essential tools and data at their fingertips to manage accounts. It also features a secure, 24/7 online consumer portal where consumers can discreetly view accounts, make payments, and set up payment plans without direct agent intervention. This dual approach increases recovery rates and operational efficiency.
Virtual Collector Pricing
Virtual Collector Integrations
Who Is Virtual Collector For?
Virtual Collector is ideal for a variety of organizations and financial services sectors, including:
- Debt collection agencies
- Law firms
- Accounts receivable departments
- Credit unions
- Financial services
Is Virtual Collector Right For You?
Virtual Collector is ideal for consumer collection agencies seeking a scalable platform built for their workflow. Its rule‑building system helps agencies manage compliance and streamline operations efficiently. The platform connects seamlessly with omni‑channel communication tools via its NexTask module for voice, SMS and webchat connectivity. Backed by over 45 years of industry experience, it enables agencies to grow with confidence and operational clarity.
Still unsure about Virtual Collector? Contact us at (661) 384-7070 for further guidance.
Virtual Collector Features
Virtual Collector’s ClientConnect portal provides clients secure, real-time access to account information and reports. The software controls permissions, shares files safely, and notifies staff of client activity. The portal is fully customizable to match your branding, allowing clients to communicate with your office conveniently and securely at any time.
The platform’s Account Advantage portal enables consumers to view accounts, make payments, and manage payment plans online securely. Real-time updates reflect in Virtual Collector immediately. Consumers accept Terms & Conditions, and their online activity can trigger workflows automatically. The portal is fully customizable to align with your brand identity and website design.
Virtual Collector’s Data Exchange automates file processing from clients or third parties efficiently. The software monitors external sources, including FTP sites, accepts data in any format, and processes it into the system automatically. Advanced ETL capabilities allow accurate transformation, reduce staff intervention, and ensure seamless onboarding and integration of accounts and payments reliably.
The software’s ViewPoint module delivers over seventy standard reports on collector productivity, client activity, and profitability. Users can customize existing reports or create new ones with the integrated report writer. Reports can be exported in PDF, CSV, XML, and other formats, scheduled for automatic delivery, and benefit from improved performance via a replicated SQL database.
