ZDiscovery Reviews

“Responsive team and helpful webinars”

Pros

Setting up and tracking matters in it has been very simple. The automatic reminders do a good job of keeping custodians informed about their responsibilities. The virtual user group sessions and webinars have been especially helpful for seeing how other teams are getting the most out of Legal Hold Pro. The documentation is clear, well organized and includes strong visual screen examples that make the different parts of the system easier to understand. Support has also been quick to respond whenever questions come up. Zapproved seems to pay close attention to customer feedback about user experience and business needs and they act on as much of it as they reasonably can. Digital Discovery Pro has also been fairly simple to work with, even for people who are not especially comfortable with technology. The learning curve was light and users were able to get up and running with reviewing, analyzing and tagging information in a fairly short amount of time.

Cons

It would be helpful to see more examples of best practices from other users. That is not really a criticism of the product itself but it would add value by helping organizations adopt the platform faster and use it more effectively. Legal Hold Pro has a lot of powerful functionality so being able to benefit from other users' lessons learned and use cases would make rollout more efficient. Digital Discovery Pro has not delivered as much value for us, mostly because of the amount of data we manage and the way the model is designed. That challenge has been consistent for us across our use of eDiscovery tools in the middle stages of the EDRM cycle. It has also been difficult for our organization to rely on separate products for Preservation and Collection.

“integrates well with other systems”

Pros

Creating legal holds with this has been very simple. The system is easy to handle and the tracking features work really well. It also integrates nicely with our existing systems.

Cons

I haven't run into any issues with it.

“Fewer steps, better flow”

Pros

It cuts out quite a few "hops" between identification and collection which makes the overall user experience much better.

Cons

It still depends on offline selection and tracking for targeted HD collection and I'd really like to see targeted folder selection become automated.

“easy navigation”

Pros

Getting around the system feels very natural. You almost have to go out of your way to make a mistake which says a lot about how user-friendly it is. Anyone with basic computer knowledge should be able to navigate the site without much trouble. The layout is logical and everything is organized in a way that just makes sense.

Cons

There really aren't many downsides for me but setting up reports for multiple people could be handled better. It becomes pretty tedious when you have to create each report individually. A duplication option would be really helpful instead of having to build every report again from scratch.

“Powerful reporting”

Pros

One of the best parts of this software is the reporting it produces. Those reports save me a lot of time when I need to track legal holds, custodians, tags and related details. I run a legal hold report every week to make sure I have not forgotten to release a hold, to check how many active holds I currently have and to see how old they are so I can follow up on cases and understand where things stand. The reports are incredibly helpful for keeping me organized and making sure I stay on top of everything tied to my holds.

Cons

Honestly, I had to think hard about a downside because I have not really been disappointed with the software. The only issue I have run into is with the fonts. At times, while working in the system, the font will suddenly look different from the sentence above it so I have to pay close attention to the font style and size. That said, this is the only problem I have ever had with it.

“Packed with features!”

Pros

Compared with a lot of other legal hold tools, this feels very user-friendly and comes with a wide range of features that fit our needs well. The support team is also very responsive which has been a big plus. On top of that, I really appreciate that the Zapproved team keeps making updates and improving the product on a regular basis.

Cons

A few added features would still make it even better. For instance, it would be helpful if custodians could see their interview responses without needing to accept the hold again.