ZenCase Reviews

“There is so much to like

Pros

I love how organized it is, navigating through a case is very easy with the various folders, and I can create my own subfolders easily. It's also very simple to start a new matter.

Cons

I wish I could drag and drop documents directly into tasks and files instead of having to upload them manually. It can also run pretty slow at times, but that might be due to the firm's network setup.

“Improvements should be made

Pros

I'm able to easily set and monitor important, time-sensitive deadlines using this system. The way it handles deadlines makes it simple for me to stay on top of crucial tasks without missing any key dates.

Cons

We had a pretty bad experience with the NetDocuments integration, which was somewhat resolved but still leaves room for improvement.

“Team is always open to feedback

Pros

The ZenCase team is very open to feedback and responds quickly to any questions. Because of this, the system is easy to use and is continually improving.

Cons

There are some minor bugs here and there, like bulk actions occasionally failing, requiring me to reselect items, or some preferences not being saved, so I have to input them manually each time.

“Not much to say

Pros

I find the process of entering my time entries to be quite simple and hassle-free. The system is designed in such a way that I can easily log my hours without having to navigate through complicated menus or unnecessary steps.

Cons

The software would be very useful if it were integrated with Outlook.

“Never faced any issues

Pros

I admire how quick and responsive the product is. The time tracking features are top-notch, and I don't encounter many technical issues.

Cons

I don't use the screen-in-screen document management feature with NetDocs that often. Usually, I just open each in their own separate tab.

“Uploading documents takes a lot of time

Pros

What I primarily appreciate about this software is the billing component, as it stands out to me the most.

Cons

Uploading and renaming documents is a hassle, and it logs out of NetDocs quite frequently. It would be helpful if subfolders were automatically created when opening a new case, and the time it takes to upload documents is too long.

“Simply outstanding

Pros

The task management and time tracking features offered by this software are truly outstanding. They make it incredibly easy for me to stay organized and ensure that I'm keeping accurate records of my time.

Cons

No complaints at all so far. ZenCase has been working incredibly well and meets all my needs.