Absorb LMS Reviews

“I'm pleased to partner with Absorb

Pros

I love how easy it is to use and that we can reach people all over the country at once. That's a huge plus for us.

Cons

Nothing major to complain about, just some users have had trouble logging in but that's not really Absorb's fault.

“Efficient & easy to use

Pros

From the moment we signed the contract to getting everything up and running, the customer service has been awesome. Setting things up was very easy and we were able to customize it exactly how we needed.

Cons

Some things were a bit challenging to design to fit our needs. A little bit of programming would have helped here.

“Powerful but not perfect LMS

Pros

The user interface is highly customizable and responsive, the reports run fast and the admin side is mostly pretty interactive to work with.

Cons

I think the ADP integration was overhyped in terms of what it offers right out of the box. It has quite a few limitations especially with the fields it includes and it can't handle more than one instance for user sync.

“Excellent onboarding & feature integration

Pros

We've been using both AbsorbCreate and AbsorbLMS together and it's been a great combo. The onboarding process was smooth and helped us go from nothing to a solid first set of content within a few months. We also rely heavily on the AI Voice Over feature, it saves time and gives our content a polished, consistent audio.

Cons

We couldn't integrate our mail system with our own email server due to compliance issues, so we had to stick with the default "no reply" email option.

“Good solution

Pros

Using It, we've been able to make training more personal and tailored for our team. It's really helped boost motivation and has made a big difference in our compliance rates.

Cons

It would be great to see more standard reports especially when it comes to tracking compliance rates at different levels of the organization.

“We rely on Absorb for our LMS needs

Pros

As an admin I find the interface user friendly when it comes to building courses for learners. I can also pull detailed reports to see how learners and courses are doing. There are lots of features to keep users engaged and coming back for more learning.

Cons

Some features we'd like to use aren't developed yet but we've been able to add them to the list for future updates.

“No complaints at all

Pros

It's easy to use, works really well and I've seen a real boost in how learners progress through the material.

Cons

I find that some of the reports and processes can be quite complicated at times.

“Great experience for IDs

Pros

I can create all kinds of courses and link extra resources right on the learner page which makes things really convenient and organized.

Cons

There's limited customization when I upload resources to the global resources section.

“Fantastic product, even better support

Pros

Their customer service, onboarding process and overall ease of use have all been top-notch. It's been a great experience.

Cons

I'd love to see more integrations with various HRIS systems. Right now we have to manually upload our user data every day via SFTP which is a hassle.

“I'd definitely recommend Absorb

Pros

It is very user-friendly and makes training actually fun to do. Plus, it's easy to access and comes with solid tracking and reporting tools.

Cons

Creating content can be time-consuming and I wish there was more flexibility with some of the customization options.

“Essential for our training process

Pros

What I like most is how much you can do with it whether it's building courses, managing enrollments or running reports, it's all there.

Cons

The data filtering process takes a lot of steps to get to the specific information I need.

“Good but UI/UX could improve

Pros

One thing I really appreciate is that it supports different file types like SCORM which gives us more flexibility in how we deliver our training content.

Cons

While it's a decent LMS, I'd recommend that their team work on improving the UI and UX for everyone involved, admins, instructors and learners. The current UI isn't very user friendly and looks outdated.

“Excellent Support with Easy Interface

Pros

I have been using this platform in my role for several months now and putting together reports has become a lot easier. Adding users is simple and whenever problems pop up, Greg Law is very helpful and quickly sorts things out for us.

Cons

We often run into a difficult re-activation process for returning learners, it can become quite confusing at times and we find ourselves needing to go through the steps far more frequently than we'd prefer.

“Easy to use & fix

Pros

I find the navigation very clean and interactive for both admins and regular users. You can accomplish pretty much anything needed to deliver courses and curricula to groups without fighting the interface. The customization tools are impressively comprehensive and genuinely helpful, every toggle and setting includes a clear explanation so I know exactly what it will change.

Cons

I can't really point to any major issues that bother me. The small hiccups we ran into right after getting started have mostly been ironed out through subsequent updates and the new features they've pushed.

“Powerful learning management solution

Pros

Honestly, the interface looks clean and is exceptionally easy to get around which made daily use easy. The implementation itself went off without a hitch because their support team was incredibly responsive and stayed with me through every step of the setup. What really impresses me is the depth of customization, we could fine-tune both the visual branding and core functionality exactly to match our needs. That level of customization played a major role in my decision to adopt this platform.

Cons

the rule that only allows one user per department does help keep things orderly and organized but it also causes friction because it doesn't fit many of the different situations we run into.

“Our guide made the change easy

Pros

the backend is incredibly interactive which makes creating courses easy so our learners can always get up-to-date information. I can choose to build simple, accessible modules or go all-in with AI, embedded videos and voiceovers to make content more engaging. Having a dedicated Client Success Manager means my many questions are answered quickly and I am constantly discovering new ways to improve our courses. Our CSM Olga is patient, creative and proactive, she made moving from our old platform completely simple.

Cons

There are a handful of features I really want that aren't offered yet but they do allow us to submit requests to their development wishlist for future updates.

“outstanding support & reports could be better

Pros

Implementation went off without a hitch and I am really pleased by how simplely it hooks into our current systems. The feature set addresses all of our needs and the Knowledge Center was a huge help as I learned the platform. What I value most is the customer support, it's top-notch. Our CSM, Olga Mendoza is phenomenal, she has deep expertise, a pleasant demeanor, replies quickly and continually adds true value to our collaboration.

Cons

I think the reporting tools need improvement and when I first took on the admin role nothing felt interactive whatsoever. After spending some time understanding the structure, though, moving around the system becomes a lot easier.

“Works well after a bumpy start

Pros

What really stands out to me is the platform's flexibility, it lets me do so much from pulling detailed reports and analytics to building courses, using engagement tools, and customizing design. It genuinely feels robust, fulfills our needs and keeps surprising us in a good way. Coming into this with no prior LMS management experience, I was happily surprised by how interactive and approachable the whole thing is for both administrators and learners. Whenever I walk partners or potential collaborators through our site, they're consistently impressed by the visual polish, the user experience and how simple it is to maintain. That positive reaction has directly helped us land business and hit broader company targets. Not to sugarcoat it, there's a lot going on under the hood, so sometimes tracking down solutions isn't immediately obvious but once you understand how the pieces fit together troubleshooting becomes much easier. I'm grateful our client success manager, Greg Law has been so helpful, he's been patient, knowledgeable and a reliable resource as we learn to operate the platform and expand our usage.

Cons

there isn't much I actively dislike about the platform. Our implementation project manager didn't provide a great experience, yet everyone else on the team was very knowledgeable and patient with our nonstop questions while we decided if this was the right fit. A few limitations are frustrating, though. For example, the Max content library courses don't have languages auto-assigned, so they aren't discoverable by language unless I manually add that metadata. That becomes a huge headache when you're managing 20,000+ courses, it felt like a manual data-entry nightmare. The support team did step in to help populate those language fields for us, but that work was outside their typical responsibilities and fairly tricky. It really seems like something that should happen automatically. We also bumped into problems with bulk edits, such as changing categories for a bunch of courses at once. The only option was to update items individually which was very tedious. Fortunately, an update came out shortly after our rollout that addressed this, so that particular annoyance has since been resolved.

“Does almost everything we need

Pros

I needed an LMS that wouldn't overwhelm people logging in for the first time and would actually drive adoption across our whole company. The administrative tools had to be simple so several team members could jump in and manage content without confusion. This solution ticked those boxes and went beyond what we were expecting. Rollout was smooth and whenever small problems popped up, the support team fixed them fully and fast.

Cons

I'd like to see more flexible reporting options especially when it comes to tracking overdue employee training, right now I can view a manager's name but there's no way to export their email addresses for a mass mailing, which makes following up much more cumbersome. It would also be great to have bulk-editing capabilities for managing courses such as the ability to upload spreadsheets to change many courses at once or to map competencies in groups. At present, the import tools feel fairly constrained compared with what I need for major updates.

“Comprehensive Solution

Pros

Appreciate being able to build and upload content in a wide variety of formats and then tailor the experience for both our internal teams and outside partners. The platform brings document management and distribution together in one place and the AI capabilities are especially helpful. Integrations are easy to set up and the interface feels interactive, which lets us push out new materials far faster than we used to. On top of that, their support team was very helpful when we had to reorganize our LMS after acquiring another company.

Cons

the PDF export feels like it needs improvement. Figuring out how roles, groups and departments interrelate was confusing at first and it took quite some time before I really understood the setup. I wish there was clearer, more practical documentation to guide me through configuring those elements correctly.