Absorb LMS Reviews

“Powerful yet simple for all users

Pros

It is simple for both learners and admins to use without losing any powerful capabilities. We also like the option to use API and Single Sign-On.

Cons

Because it is such a large company, there are lots of feature requests. So if you need a new feature, it might be a long wait for it to be built and that's only if it gets the green light. But they are good at making sure requests fit their overall plan but that can be a downside for the user experience.

“fantastic 24/7 support

Pros

Their customer support is fantastic. The 24/7 phone line has been a lifesaver for me on numerous occasions. I also like that they are always rolling out new features.

Cons

The price is a bit high but that's not really my decision to make so I cannot call it a true con. There are also a few things in the interface that you are not able to modify.

“user-friendly for learning

Pros

Absorb LMS is so simple to use and user-friendly. Plus it makes learning engaging and comes with excellent tracking and reporting tools.

Cons

umm the enrollment process has too many steps. Like requiring users to pick a specific session just makes everything more confusing and takes up extra time.

“easy to navigate and build courses

Pros

Navigating Absorb LMS is pretty simple. Also using Absorb Create to build courses has significantly cut down the time it takes.

Cons

The Absorb Create team is not as accessible as the main Absorb support team. So it would be helpful if we could reach them directly by phone.

“Love the simplicity and value

Pros

The simplicity, the product's value and the customer service are all things I love and I could go on and on! I mean there are so many positive things to mention.

Cons

It would be great if we could download content from Create into a PowerPoint format. That would make it much easier to share with external clients before we officially launch a new training.

“user-friendly but a learning curve

Pros

This is a user-friendly LMS that provides several benefits for companies wanting to simplify their training. The interface is also clean and easy to navigate for admins and learners alike. It allows for customized learning paths with flexible course setups and automated enrollments and it really betters admin work like assigning courses, sending reminders and tracking certifications.

Cons

The biggest drawback is that it is almost too flexible. There is a real learning curve to get it set up and running. The implementation team was great but it still took us months of trial and error to get everything working the way we wanted.

“easy for our whole company

Pros

Our company is new to having an L&D team but with 1,200 unique logins in the first month, everyone adapted to Absorb really well because it is so easy to use. The admins also had no trouble getting started and can easily run reports and manage assignments.

Cons

I am really happy with the tool but I'd love more flexibility with the data in the core system. Some grids let you build custom reports but the available fields are not always what I need, forcing me to run and merge several reports. I'd also like more import tools, similar to the user and enrollment uploaders such as being able to import courses from Excel for historical data or manual migrations.

“A smooth and simple system

Pros

Everything from the initial setup to daily navigation has been smooth and simple. With their new skills and mentoring features, they are set to be a real game-changer in L&D. Plus the ability to brand the dashboards is also a great plus.

Cons

Uploading courses and adjusting their settings can be a slow process, though they are working on a bulk settings feature to speed it up. Another drawback is the lack of a preview option for dashboard changes.

“powerful and easy to navigate

Pros

Absorb LMS is powerful yet easy to navigate. It also provides a lot of flexibility to structure many different kinds of training.

Cons

Some sections in the admin portal have layouts that look similar but do not feel entirely consistent. So a more unified design would make it easier to use.

“excellent for users and admins

Pros

The interface is excellent for both users and administrators as it is easy to use and accessible no matter your skill level.

Cons

To me the e-commerce features feel limited, missing some standard upsell options. There are also display limitations for training for example, you cannot create multiple public-facing landing pages with different training offerings on each.

“Absorb has grown on us!

Pros

Ive really come to admire how simple Absorb is. We have been giving more freehand to our trainers to experiment with the LMS for a couple of years now . They are all of the view that Absorb is very easy to use and it makes their job much more convenient!

Cons

I sometimes wish there were better reporting options built directly into the software but since these types of reports are only needed once or twice a year its not that hugeof a deal for someone like me who uses it on a daily basis.

“Missing ecommerce and marketing features

Pros

The thing I appreciate most about Absorb was the reporting features. I love that I can customize reports and set them to automatically generate on a schedule.

Cons

I dont agree with the way you are allowed to customize the learner dashboards. I found them lacking in how I could organize the courses in a way suited to me. Also more native ecommerce and marketing features to better support my needs for an external LMS would have been appreciated. I do wish they introduce these features soon.

“Top choice for LMS

Pros

It feels like a full package. Everything is really well organized and it's easy to trace all the activity happening. I also like that it's affordable for external users. The Creator mode is a great bonus too.

Cons

Managing files and importing users by department works fine for me but it can be pretty slow sometimes.

“Simply works

Pros

What I really enjoy is how easy it is to use especially when I'm handling things as an admin. It's very simple and doesn't give me a hard time.

Cons

I feel like the out-of-the-box course creation options are very limited.

“I really recommend Absorb

Pros

I've had a great experience with the support team especially the folks who handle my account. They've always been very patient and quick to help whenever we needed anything.

Cons

We didn't have enough use cases to really find anything we didn't like about the system.

“Fantastic customer support

Pros

The support and communication have honestly been amazing. We've never used anything like this before, so I was kind of nervous but the team walked us through everything step by step. The system itself is user-friendly and helps us keep track of all our staff training really well.

Cons

The AI course creation tools can feel a little limited right now but I'm sure they'll improve quickly.

“Great for any size business

Pros

I've been using the Absorb Create tool and I love how easy it is to make training content that actually looks engaging. You don't have to spend forever making a short course. Plus, their built-in courses help lay the groundwork for our whole team and then we can tweak things as much or as little as we want.

Cons

I think it would have been better to have a clearer understanding of what's an extra cost during the pre-sales process. Overall, sales and implementation were great, but there was so much information that I didn't really get into the details of what's included in the base price versus what costs extra.

“My experience with Absorb

Pros

What stands out to me about this tool is how flexible and customizable it is. As someone who used to teach, I appreciate being able to build training that's tailored to our industry and compliance needs. It's helped us onboard new hires way faster and our teams can grow their skills more efficiently. I also like that It listens to feedback and keeps improving. Sure, It'a difficult to use at first but once you get the hang of it, making courses becomes pretty smooth.

Cons

Sometimes, you really need support when setting things up. I ran into an issue where I couldn't join an "office hours" session because they didn't have enough availability. Luckily my rep connected me with someone who helped me out with a Zoom call and we were able to troubleshoot the problem together. I really appreciated that personal touch in getting things fixed.

“Smooth Integration

Pros

It has a ton of features and lets you set things up in all kinds of ways. For us, we were able to split up our global trainer network so each one had their own department and could run their courses and manage registrations separately. It's made course delivery and reporting a lot easier and more effective.

Cons

What we liked least is actually one of Absorb's strengths, there are so many ways to configure courses and curriculum that it can get a little overwhelming at times.

“Best tool ever!

Pros

It's really easy to use. The interface is clean and navigating through it is smooth. I also like the powerful reporting tools and you can set up dashboards to track everything you need. And since it works great on mobile, you can learn from anywhere.

Cons

The pricing can be on the higher side especially when compared to some competitors which might be a problem for smaller organizations.